TALENSCIO LIMITED

Video Interview Platform

A video interview platform that supports one way and live interviews for remote assessment. Interview questions are configured in advance and responses are recorded or delivered in real time using standard devices. Recruiters can review responses, capture evidence and apply structured scoring, reducing administration and supporting consistent, auditable hiring decisions.

Features

• One way and live video interview capability
• Configurable interview questions and time limits
• Browser based access for candidates and interviewers
• Secure recording and storage of interview responses
• Structured scoring and evaluation tools
• Role based access controls for reviewers
• Interview scheduling and management
• Audit logs for interview activity
• Export of interview data and evidence
• Support for volume and early careers hiring

Benefits

• Reduces interview scheduling effort
• Supports consistent and fair assessment
• Enables remote interviewing at scale
• Improves access for geographically dispersed candidates
• Provides clear evidence to support decisions
• Reduces manual administration
• Improves assessor coordination
• Supports audit and compliance requirements
• Enables faster hiring decisions
• Integrates into existing recruitment processes

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at insight@talenscio.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

246071936193029

Contact

Dave Iles
07834105673
insight@talenscio.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Internet access with minimum speed of 1Mb (down) 0.5Mb (up)
  • Local device needs a microphone, speaker or headphones and webcam.
  • An internet browser, recommend Google Chrome or Microsoft Edge.

User support

• Email or online ticketing support: Yes
• Support response times: All enquiries/requests answered within 2-hours (Talenscio acheive a 95% within 1-hour response and 85% within 10 minutes.; Response time over the weekend may be longer.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We have in app support with FAQs, interactive AI enabled chatbots, how to guides including videos available 24/7 for candidates and system users.; ; Every client is assigned a success manager who provides ongoing support to customers and candidates from 8am to 6pm Monday to Friday.; ; 2nd and 3rd level support is provided through the success manager.; ; All technical support is provided at no additional cost.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Talenscio’s video interview service is designed to be self serve, allowing organisations to configure and use the platform with minimal setup. Users can create interview templates, define questions, response formats, scoring criteria and branding through the administrative interface. Guidance is available through the online support centre, help articles and live chat.; ; For larger or enterprise customers, structured onboarding support can be provided where required. This may include guided configuration, administrator training sessions and support to align the platform with existing recruitment processes. Training is delivered remotely and supported by written documentation and recorded materials.; ; Where agreed, Talenscio can also support integration with existing recruitment systems to enable secure data exchange.; ; Ongoing support is provided through the online support centre and live chat. Enterprise customers may receive additional account support depending on the service agreement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Video tutorials
  • Comprehensive Knowledge Base
• End-of-contract data extraction: Talenscio provides a clear and secure process for data extraction at the end of any contract. The system enables organisations to retrieve their information in full, including candidate details, assessment outcomes, video interview records, and platform activity.; ; Authorised users can export data directly from the admin portal. They can choose the data sets they need, from detailed reports to aggregated analytics. Talenscio supports multiple export formats such as CSV, PDF, and Excel, making it easy to archive information or transfer it into other systems.; ; Throughout the process, the Talenscio support team is on hand to help with specific requests or guidance on managing more complex sets of data. All exports follow relevant data protection requirements, ensuring candidate and user information remains protected at every stage.; ; Once the organisation confirms that all required data has been retrieved, Talenscio securely deletes the remaining information from its servers in line with its data retention and privacy policies. This ensures that data continues to be handled responsibly even after the contract has ended.
• End-of-contract process: Talenscio follows a clear, secure, and fully supported process when a customer contract comes to an end. The team notifies the customer ahead of the contract expiry to allow time for renewal discussions or planning a smooth transition away from the platform.; ; If a customer chooses not to renew, Talenscio provides detailed support to help them extract all required data in a safe and orderly way. This includes guidance on downloading candidate information, assessment results, interview records, reports, and analytics. Where needed, the team can support additional development work to produce data in non-standard formats, which may incur extra fees.; ; Once the customer confirms that all necessary data has been retrieved, Talenscio begins the decommissioning stage. The account is deactivated and all data is permanently removed from the platform using advanced sanitisation methods that meet stringent industry standards. This ensures that no information remains accessible and that all obligations under data protection regulations are met.; ; All standard activities related to account closure and data deletion are included within the contract cost, reflecting Talenscio’s commitment to a secure and transparent offboarding experience.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The user interface is fully responsive, adjusting screen layout to provide optimal viewing and user experience.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Talenscio provides a single unified web application for video interviewing. Candidates, assessors, and administrators access the same browser-based platform, with visibility and functionality determined by role and permission settings. Candidates complete one-way or live video interviews through a guided interface. Assessors review and score responses within a structured evaluation area. Administrators configure interview templates, manage users, and oversee activity through the management view. No software installation is required. API endpoints are available for controlled integration with third-party systems such as ATS platforms.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Talenscio has not yet carried out formal interface testing with users of assistive technologies. However, the platform has undergone an independent expert accessibility audit conducted by a specialist web accessibility provider. The audit identified priority improvements and provided a remediation roadmap. During H1 2026 Talenscio will work directly with the accessibility auditor to implement the recommended changes, validate them, and establish an ongoing accessibility assurance process. This work is intended to strengthen compliance with WCAG 2.2 and support a broader range of assistive technology users.
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise interview templates, including question content, response format, time limits and scoring criteria. Interview workflows and reviewer access can also be configured.; ; Customisation is carried out through the platform’s administrative interface, with changes applied per role, vacancy or campaign. Branding elements such as logos, colours and candidate instructions can be adjusted to align with organisational requirements.; ; Customisation is performed by authorised users, typically recruiters or hiring managers, using role based permissions to control access and prevent unauthorised changes.

Scaling

• Independence of resources: Talenscio runs on a scalable cloud infrastructure designed to stay reliable even when demand spikes. Multiple load balanced servers adjust automatically as user activity increases, so teams get a consistent experience without slowdowns. The platform is monitored around the clock, with performance data reviewed in real time to spot issues early and keep everything running smoothly. Regular updates and maintenance ensure the system stays fast, stable, and ready to support high volumes whenever needed.

Analytics

• Service usage metrics: Yes
• Metrics types: The platform provides on screen dashboards showing interview progress, completion status and reviewer activity. Recruiters can view interview responses, scoring outcomes and overall interview performance within the service. Reports can be generated and exported for stakeholders, including interview completion, scores and reviewer activity. These metrics help teams monitor progress, identify trends and support consistent, evidence based hiring decisions.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Talenscio allows authorised Admin users to export data directly from the admin portal. A wide range of pre-defined reports is available, with downloads offered in CSV, PDF, or Excel formats. For teams with specific requirements, custom data extracts can be created on request, supported by the Customer Success Team.; ; All exports are protected through Talenscio’s role based access controls so only approved users can run bulk downloads. Every extraction follows data protection regulations to keep candidate and employer information secure and private.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel
  • RTF
  • Word
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Talenscio is designed to run twenty four hours a day, seven days a week, with a minimum monthly uptime target of 99.5%. Planned maintenance is kept to a minimum and, wherever possible, scheduled outside core business hours with advance notice.; ; If emergency maintenance is required, Talenscio will aim to provide notice when work takes place outside normal business hours, along with updates and, where practical, temporary workarounds.; ; If platform downtime prevents candidates from being assessed at the scheduled time, Talenscio will credit the affected candidate places. This applies where the assessment cannot be completed within a reasonable adjusted timeframe agreed with the customer.
• Approach to resilience: Talenscio is built on highly resilient cloud infrastructure and follows best practice patterns for availability, security and business continuity.; ; Key elements include:; ; Multi zone architecture; Processing and data storage are distributed across multiple availability zones within the chosen region. This improves fault tolerance and limits the impact of any single zone failure.; ; Data replication and recovery; Core data is replicated and backed up regularly. Encrypted offsite backups allow full data recovery in the unlikely event of a serious incident affecting an entire region.; ; Business continuity and disaster recovery testing; Business Continuity and Disaster Recovery plans are regularly tested and reviewed against defined Recovery Point Objectives and Recovery Time Objectives to ensure services can be restored quickly and effectively.; ; Security and protective monitoring; Talenscio employs protective controls including DDoS protection and Web Application Firewalls, together with platform monitoring and alerting. These measures help safeguard availability, performance and data security.; ; This combination of infrastructure design, backup strategy, recovery planning and security controls ensures that Talenscio remains resilient, secure and highly available, even during periods of unexpected disruption or increased demand.
• Outage reporting: In the event of a service outage or significant service degradation:; ; Incidents are logged and managed by Talenscio’s support and Customer Success teams; ; Alerts are sent to nominated customer contacts for priority incidents (Email, SMS WhatApp or Teams depending on Client choice), including initial notification, updates and confirmation of resolution; ; Following resolution of any major incident, Talenscio can provide a summary of the root cause, actions taken and any planned improvements on request.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: We manage access to all administrative parts of the platform through clear role-based permissions. Only people with the right responsibilities can reach sensitive areas. Multi factor authentication is used on all accounts to reduce the risk of unauthorised access. We review permissions regularly and adjust them when roles change, so access always reflects current duties and our internal policies.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Talenscio follows documented information security policies and processes to protect client and candidate data. Controls are aligned with ISO27001 principles, with formal certification planned for completion by Q2 2026.; ; Talenscio currently holds Cyber Essentials certification. Security controls are informed by recognised frameworks including the Cloud Security Alliance Cloud Controls Matrix and OWASP ASVS.; ; Information security governance is overseen by senior management. Policies are reviewed regularly and enforced through role based access controls, secure development practices, monitoring, internal reviews and supplier assurance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Talenscio’s software development cycle aligns with our ISO27001 Information Security Management System. Requirements are gathered with stakeholders, then planned and designed using approved technologies. Development is delivered in iterative Agile phases with peer code reviews and documented controls.; ; Our QA team tests all changes in representative environments to verify functionality, accessibility, usability and security. Post release, updates follow a continuous improvement approach.; ; All modifications are managed through a formal change control process required by ISO27001. Each change is logged, assessed for impact, reviewed for security and compliance, and progressed only when approved. Stakeholders are kept informed throughout.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Talenscio manages vulnerabilities through an ISO27001 aligned process. Potential threats are assessed using vulnerability scanning, server and application monitoring, and formal risk assessment within our Information Security Management System. Vulnerabilities are prioritised based on severity and potential impact. Security patches and updates are deployed promptly to the dedicated Windows servers and application stack using controlled change and release processes, with urgent fixes applied as soon as practical. Threat intelligence is informed by ANS security advisories, Microsoft security updates, industry alerts and independent security testing.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Talenscio operates protective monitoring as part of its ISO27001 aligned security processes. Potential compromises are identified through continuous server and application logging, system health monitoring and alerting for unusual or unauthorised activity. Alerts are reviewed by authorised personnel and assessed against defined incident criteria. Where a potential compromise is identified, affected services are investigated, contained and remediated, including isolation of systems if required. Incident response begins as soon as an alert is raised, with initial assessment and containment typically undertaken within hours, depending on severity.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Talenscio operates a documented incident management process aligned with ISO27001. Pre defined procedures exist for common incident types, including service disruption and security events. Users can report incidents via Talenscio support channels, which are monitored by authorised personnel. All incidents are logged, assessed for severity and impact, and managed through a structured response process until resolution. Where incidents affect service availability or data, customers are informed as appropriate. Incident reports are produced following resolution, summarising the issue, impact, actions taken and any preventative measures identified.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Talenscio provides a freemium version of the Video Interview service with defined usage limits. For enterprise customers, trial access can be provided with agreed limits on live roles, interviewers or interview submissions. This allows organisations to evaluate the service before purchasing.
• Link to free trial: https://talenscio.com/pricing/

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 69485820-39d8-4039-9d16-da4abcf42bb2
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at insight@talenscio.com. Tell them what format you need. It will help if you say what assistive technology you use.