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FuturePaths

Managed SIAM Operations

FuturePaths provides Managed SIAM Operations to coordinate and govern multi supplier service environments. We operate SIAM processes, controls, and performance management on behalf of clients, ensuring consistent service delivery, clear accountability, improved outcomes, and continuous improvement across complex ecosystems while integrating seamlessly with existing suppliers, platforms, and governance models.

Features

  • End to end operation of SIAM processes and controls
  • Multi supplier coordination and service integration
  • Performance management, reporting, and governance
  • Incident, problem, and change coordination across suppliers
  • Service assurance, compliance, and risk management
  • Continuous service improvement and optimisation

Benefits

  • Clear accountability across complex supplier landscapes
  • Improved service performance and user experience
  • Reduced operational risk and supplier friction
  • Stronger governance and control of outsourced services
  • Better insight through integrated reporting and analytics
  • Sustainable, scalable SIAM capability without internal overhead

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@futurepaths.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 4 6 7 4 7 3 6 2 1 5 6 7 8 3

Contact

FuturePaths Tony Williams
Telephone: 07917776842
Email: info@futurepaths.co.uk

About the service

Service categories
  • Cloud Support Services
    • Ongoing Support
      • Product support capabilities
        • Product support capabilities
      • Logging and management of incidents
        • Logging and management of incidents
      • Reporting and proactive results analysis
        • Reporting and proactive results analysis
      • Dispatch of service technicians and/or parts
        • Dispatch of service technicians and/or parts
      • End user training coordination
        • End user training coordination

Service scope

Service constraints
Managed SIAM Operations delivery depends on defined scope, agreed SIAM model, and customer authority over suppliers. Effectiveness relies on access to service data, tooling, and stakeholders. The service does not replace supplier contractual responsibilities, nor include contract renegotiation or major service transformation unless explicitly agreed.

User support

Email or online ticketing support
Yes
Support response times
To agreed SLA
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support is delivered through tiered SIAM operational levels aligned to service criticality. Core operations manage day to day coordination and reporting, enhanced support covers major incidents and supplier escalations, and executive support provides governance oversight and assurance. Coverage hours, escalation paths, and SLAs are agreed to match organisational needs.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Government Digital and Data Roles

IT operations roles

IT service manager
Role level UK Rate Offshore Rate
IT service manager £1,100.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
Provided
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@futurepaths.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.