GET SWARMS LIMITED
Amazon Connect Service
Amazon Connect is a cloud-based contact center service, empowering businesses to enhance customer service while reducing costs. GetSwarms offers comprehensive AWS managed services, spanning design, deployment, and support, including full management of the platform, associated services, and integrations.
Features
- Swarms Real-time analytics provide valuable insights into customer interactions and
- Swarms Real-time analytics provide valuable insights into customer interactions and
- Intelligent call routing for efficient handling of customer inquiries and
- Automated workflows and task routing for increased agent productivity and
- Swarms Cloud-based contact center solution for seamless scalability and reliability.
- Seamless integration with CRM systems, enhancing customer data accessibility and
- Multi-channel support including voice, chat, and email for omnichannel customer
- NCSC Cloud Security Principles aligned
- Fully managed service from design through, build and deployment
Benefits
- Offers fully managed services for moves, additions, and changes.
- Integrated with other AWS services for 24x7 support and consolidated
- Comprehensive training and ongoing support included.
- Contact center specialists design your IVR and enhance customer experience.
- Ensures reliability, high availability, fault tolerance, and scalability.
- Completely managed service with telephone included, requiring no connection management.
- Provides detailed analytics for real-time customer insights tailored to your
- Integrations and AWS services add value and streamline the customer
- Scalable, elastic, and pay-as-you-go.
- Offers fully managed services for moves, additions, and changes.
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
2 4 6 7 9 9 7 7 0 4 8 9 8 2 8
Contact
GET SWARMS LIMITED
Amit Jain
Telephone: 07545641528
Email: Amit.Jain@getSwarms.com
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
- None - pls speak to GetSwarms team for confirmation at the time of contract.
User support
- Email or online ticketing support
- Yes
- Support response times
-
We provide 24x7 prioritised service for the customer technical support staff. Our response times are as follows:
P1: CRITICAL - 15 mins
P2: URGENT - 1 Hour
P3: IMPORTANT - 3 Hrs
P4: COSMETIC/MINOR - 1 Day - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AAA
- Web chat accessibility testing
- Web chat accessibility testing: Accessibility Testing, Functional Testing, UAT Testing
- Support levels
- We provide a dedicated Technical Account manager for the duration of contract who serves as an escalation point for any service-related issues. Additionally, we can offer Level 1, 2 and 3 support depending on the needs of our clients. Cost will vary depending upon the required service levels.
- AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £400.00 | £200.00 |
| Associate business architect | £500.00 | £300.00 |
| Business architect | £600.00 | £400.00 |
| Lead business architect | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £500.00 | £300.00 |
| Senior data architect | £600.00 | £400.00 |
| Chief data architect | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £600.00 | £350.00 |
| Senior enterprise architect | £700.00 | £400.00 |
| Lead enterprise architect | £850.00 | £550.00 |
| Principal enterprise architect | £650.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £500.00 | £300.00 |
| Network architect | £600.00 | £400.00 |
| Lead network architect | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £500.00 | £300.00 |
| Lead security architect | £600.00 | £400.00 |
| Principal security architect | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £500.00 | £300.00 |
| Solution architect | £600.00 | £350.00 |
| Senior solution architect | £700.00 | £400.00 |
| Lead solution architect | £850.00 | £550.00 |
| Principal solution architect | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £500.00 | £300.00 |
| Technical architect | £600.00 | £350.00 |
| Senior technical architect | £700.00 | £400.00 |
| Lead technical architect | £850.00 | £550.00 |
| Principal technical architect | £1,000.00 | £650.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,000.00 | £650.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,000.00 | £500.00 |
| Principal cyber security audit and assurance | £1,200.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £500.00 | £300.00 |
| Lead cyber security governance and risk manager | £600.00 | £350.00 |
| Principal cyber security governance and risk manager | £700.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £400.00 | £200.00 |
| Lead cyber security monitoring | £500.00 | £300.00 |
| Principal cyber security monitoring | £600.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £400.00 | £200.00 |
| Lead cyber security incident response | £500.00 | £300.00 |
| Principal cyber security incident response | £600.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £400.00 | £200.00 |
| Lead cyber security vulnerability management | £500.00 | £300.00 |
| Principal cyber security vulnerability management | £600.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £500.00 | £300.00 |
| Lead cyber security digital forensics | £600.00 | £400.00 |
| Principal cyber security digital forensics | £700.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £400.00 | £200.00 |
| Lead cyber security penetration testing | £500.00 | £300.00 |
| Principal cyber security testing | £600.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £500.00 | £300.00 |
| Lead cyber security secure systems architecture and design | £600.00 | £400.00 |
| Principal cyber security secure systems architecture and design | £700.00 | £500.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £400.00 | £200.00 |
| Analytics engineer | £500.00 | £250.00 |
| Senior analytics engineer | £600.00 | £300.00 |
| Lead analytics engineer | £700.00 | £400.00 |
| Head of analytics engineering | £800.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £400.00 | £200.00 |
| Data analyst | £500.00 | £300.00 |
| Senior data analyst | £600.00 | £400.00 |
| Principal data analyst | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £400.00 | £200.00 |
| Senior data engineer | £500.00 | £300.00 |
| Lead data engineer | £600.00 | £400.00 |
| Head of data engineering | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £400.00 | £200.00 |
| Head of data ethics | £600.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £500.00 | £2,500.00 |
| Lead data governance manager | £600.00 | £300.00 |
| Head of data governance | £800.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £400.00 | £200.00 |
| Associate data scientist | £600.00 | £300.00 |
| Data scientist | £800.00 | £400.00 |
| Principal data scientist | £1,000.00 | £600.00 |
| Lead data scientist | £1,200.00 | £800.00 |
| Head of data science | £1,500.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £850.00 | £450.00 |
| Lead machine learning engineer | £1,000.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £350.00 | £200.00 |
| Performance analyst | £400.00 | £250.00 |
| Senior performance analyst | £500.00 | £300.00 |
| Lead performance analyst | £600.00 | £400.00 |
| Head of performance analysis | £850.00 | £550.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £400.00 | £200.00 |
| Application operations engineer | £500.00 | £300.00 |
| Senior application operations engineer | £600.00 | £400.00 |
| Lead application operations engineer | £850.00 | £550.00 |
| Principal application operations engineer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £400.00 | £200.00 |
| Senior business relationship manager | £500.00 | £300.00 |
| Lead business relationship manager | £600.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £400.00 | £200.00 |
| Change and release analyst | £500.00 | £300.00 |
| Change and release manager | £600.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £400.00 | £200.00 |
| Senior operations analyst | £500.00 | £300.00 |
| Operational control manager | £600.00 | £400.00 |
| Head of command and control | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £400.00 | £200.00 |
| End user computing engineer | £500.00 | £300.00 |
| Senior end user computing engineer | £600.00 | £400.00 |
| Lead end user computing engineer | £850.00 | £550.00 |
| Principal end user computing engineer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £400.00 | £200.00 |
| IT service manager | £500.00 | £300.00 |
| Senior IT service manager | £600.00 | £400.00 |
| Head of IT service management | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £400.00 | £200.00 |
| Major incident manager | £500.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £400.00 | £200.00 |
| Infrastructure engineer | £500.00 | £300.00 |
| Senior infrastructure engineer | £600.00 | £400.00 |
| Lead infrastructure engineer | £850.00 | £550.00 |
| Principal infrastructure engineer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £400.00 | £200.00 |
| Infrastructure operations engineer | £500.00 | £300.00 |
| Senior infrastructure operations engineer | £600.00 | £400.00 |
| Lead infrastructure operations engineer | £850.00 | £550.00 |
| Principal infrastructure operations engineer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £400.00 | £200.00 |
| Problem manager | £500.00 | £300.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £400.00 | £200.00 |
| Senior service desk analyst | £500.00 | £300.00 |
| Service desk manager | £600.00 | £400.00 |
| Head of service desk | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £400.00 | £200.00 |
| Service readiness analyst | £500.00 | £300.00 |
| Service transition manager | £600.00 | £400.00 |
| Lead service transition manager | £850.00 | £550.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £400.00 | £200.00 |
| Junior business analyst | £500.00 | £300.00 |
| Business analyst | £600.00 | £350.00 |
| Senior business analyst | £700.00 | £400.00 |
| Lead business analyst | £850.00 | £550.00 |
| Head of business analysis | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £400.00 | £200.00 |
| Delivery manager | £500.00 | £300.00 |
| Senior delivery manager | £600.00 | £400.00 |
| Head of (Agile) delivery management | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £500.00 | £300.00 |
| Digital portfolio manager | £600.00 | £400.00 |
| Senior digital portfolio manager | £850.00 | £550.00 |
| Head of portfolio | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £400.00 | £200.00 |
| Product manager | £500.00 | £300.00 |
| Senior product manager | £600.00 | £400.00 |
| Lead product manager | £800.00 | £550.00 |
| Head of product | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,000.00 | £650.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £400.00 | £200.00 |
| QAT analyst | £500.00 | £300.00 |
| Senior QAT analyst | £600.00 | £400.00 |
| Lead QAT analyst | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £500.00 | £300.00 |
| Test engineer | £600.00 | £400.00 |
| Senior test engineer | £850.00 | £550.00 |
| Lead test engineer | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £600.00 | £400.00 |
| Head of test | £850.00 | £550.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £300.00 | £200.00 |
| Junior DevOps engineer | £450.00 | £300.00 |
| DevOps engineer | £500.00 | £350.00 |
| Senior DevOps engineer | £600.00 | £400.00 |
| Senior DevOps engineer - management | £700.00 | £550.00 |
| Lead DevOps engineer | £850.00 | £650.00 |
| Lead DevOps engineer - management | £1,000.00 | £850.00 |
| Principal DevOps engineer | £1,200.00 | £1,000.00 |
| Principal DevOps engineer - management | £1,500.00 | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £400.00 | £200.00 |
| Junior frontend developer | £450.00 | £250.00 |
| Frontend developer | £500.00 | £300.00 |
| Senior frontend developer | £600.00 | £350.00 |
| Lead frontend developer | £700.00 | £400.00 |
| Head of frontend development | £850.00 | £550.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £300.00 | £200.00 |
| Junior developer | £400.00 | £250.00 |
| Developer | £500.00 | £300.00 |
| Senior developer | £600.00 | £350.00 |
| Senior developer - management | £700.00 | £400.00 |
| Lead developer | £850.00 | £550.00 |
| Lead developer - management | £1,000.00 | £650.00 |
| Principal developer | £1,200.00 | £850.00 |
| Principal developer - management | £1,200.00 | £1,000.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £400.00 | £200.00 |
| Accessibility specialist | £450.00 | £250.00 |
| Senior accessibility specialist | £500.00 | £300.00 |
| Head of accessibility | £600.00 | £350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £400.00 | £200.00 |
| Junior content designer | £500.00 | £300.00 |
| Content designer | £600.00 | £400.00 |
| Senior content designer | £700.00 | £550.00 |
| Lead content designer | £850.00 | £650.00 |
| Head of content design | £1,000.00 | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £850.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £300.00 | £200.00 |
| Junior graphic designer | £400.00 | £300.00 |
| Graphic designer | £500.00 | £400.00 |
| Senior graphic designer | £600.00 | £550.00 |
| Lead graphic designer | £700.00 | £600.00 |
| Head of graphic design | £800.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £200.00 | £200.00 |
| Junior interaction designer | £400.00 | £250.00 |
| Interaction designer | £500.00 | £300.00 |
| Senior interaction designer | £600.00 | £400.00 |
| Lead interaction designer | £700.00 | £550.00 |
| Head of interaction design | £850.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £300.00 | £200.00 |
| Junior service designer | £500.00 | £300.00 |
| Service designer | £600.00 | £400.00 |
| Senior service designer | £800.00 | £600.00 |
| Lead service designer | £1,000.00 | £800.00 |
| Head of service design | £1,200.00 | £1,000.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £700.00 | £400.00 |
| Lead technical writer | £850.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £400.00 | £200.00 |
| Junior user researcher | £500.00 | £300.00 |
| User researcher | £600.00 | £400.00 |
| Senior user researcher | £700.00 | £550.00 |
| Lead user researcher | £850.00 | £650.00 |
| Head of user research | £1,000.00 | £850.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- IAF / QRO
- ISO/IEC 27001 accreditation date
- Friday 3 October 2025
- What the ISO/IEC 27001 doesn’t cover
- None
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- IAF / Quality Control Certifications
- ISO 9001 accreditation date
- Thursday 23 January 2025
- What the ISO 9001 doesn’t cover
- None
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 54d6e728-e89c-42af-bb49-8b90f125992e
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 13eac52b-45a5-4212-86ee-ca3e04e265b1
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at Amit.Jain@getSwarms.com.
Tell them what format you need. It will help if you say what assistive technology you use.