Networkology Ltd
Application Performance Management (APM)
Networkology's APM service is focused on proactive application and infrastructure performance management and monitoring.
Our products, combined with our expert analysts, quickly and
effectively drill down to the root cause of performance problems or perform baseline audits. We identify potential issues before they happen, often saving significant negative business impact.
Features
- Utilises best-in-class APM/NPM/EUEM/DEM products.
- Proactive management of your business application and service performance.
- End-to-End application visibility and actionable insights.
- Transaction level application & service monitoring.
- Real-time application performance & behavioural analytics.
- Intuitive Dashboards for both management & technical views.
- Custom reporting for management and stakeholders.
Benefits
- Prevent problems before users see them.
- Proactively manage your business applications and services.
- Map dependencies between internal and external systems.
- Find the root cause of performance issues and bottlenecks.
- Reduces downtime and occurrence of service faults.
- Increases visibility for IT staff and senior management.
- Accurate measurement of KPIs and SLAs.
Pricing
£5 to £1,500 a unit
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@networkology.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
2 4 6 9 2 7 2 4 8 4 7 8 6 7 0
Contact
Networkology Ltd
David Owen
Telephone: 01249700084
Email: tenders@networkology.com
Planning
- Planning service
- Yes
- How the planning service works
-
Networkology uses its own planning methodology, which is a structured process framework fully compatible with our ISO27001, ISO9001 and ISO14001 certified approaches. This planning methodology aids clients migrate their applications and services a cloud environment or adopt a hybrid approach. The framework simplifies the complexities of application transformation for Hybrid Cloud, while allowing our customers to accelerate the adoption of cloud services and speed up delivery of business application migration. The framework allows for the flexibility to integrate with the client’s existing processes and ensures seamless transformation of information.
Our migration and transformation services cover the entire cloud journey, beginning with a current state assessment for suitability of migration to Cloud, defining the cloud transformation strategy and roadmap, workload level discovery and analysis, cloud migration, validation against regulatory and policy requirements and steady state management of the cloud environment that includes establishing a governance model with delivery and operational policies. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Networkology are able to provide bespoke training packages, tailored to the specific needs of our clients. Further information is available upon request.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Our industry recognised process framework helps clients migrate their application workloads to a cloud environment. The framework simplifies the complexities of application transformation for Hybrid Cloud, while allowing our customers to accelerate the adoption of cloud services and speed up delivery of business applications safely onto the Cloud environment. The framework allows for the flexibility to integrate with the client’s existing processes and ensures seamless transformation of applications.
Our transformation services cover the entire cloud journey, beginning with a current state assessment for suitability of migration to Cloud, defining the cloud transformation strategy and roadmap, workload level discovery and analysis, cloud migration, validation against regulatory and policy requirements and steady state management of the cloud environment that includes establishing a governance model is established with delivery and operational policies. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Networkology uses internal ISO9001 certified processes to measure delivery quality and benchmark performance against industry and peers, whilst ensuring that delivery quality is maintained throughout the engagement.
Networkology also provides performance testing through benchmarking the services in scope prior to service takeover and repeating performance testing post service takeover to identify any changes in application or service performance.
All service delivery is underpinned by service specific SLAs and KPIs agreed upon with customers and this ensures that there are specific parameters to make service quality measurable and service delivery benchmarks for Networkology to adhere to and report against.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Networkology offers a suite of flexible options for cloud hosting and other software services. These are tailored to the specific needs of our clients. Further information is available upon request.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Monday to Friday 09:00 to 17:00
Weekends, holidays and 24/7 at extra cost. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
We support P1-P4 incidents remotely or on-site at a further cost (varies depending on the time required to resolve an issue.)
A technical account manager is supplied free of charge to any business or organisation acquiring software or services. You have access to a cloud support engineer Mon-Fri 0900 - 1700hrs (not dedicated.)
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Dynatrace, Allegro Packets & iTrinegy
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 26/03/2020
- What the ISO/IEC 27001 doesn’t cover
- ISO 27001 accreditation covers the entire scope of all Networkology business
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Networkology is a Carbon Negative company. Our contributions to the environment via Carbon Neutral Britain offset more than 100% of our impact to the environment. In addition to this Networkology is a virtual first company which results in significantly less impact to the environment than a standard office based company. Networkology is accredited to ISO 14001, which provides us with a framework to protect the environment and respond to changing environmental conditions in balance with socio-economic needs.Covid-19 recovery
As a company that has been operating virtually since April 2020 the pandemic had little impact to our service offerings and operations. We successfully managed to keep our staff safe and customers serviced and took our own experience of operating remotely to many of our customers that had not yet made the step to operating virtually. Networkology follows all government advice and supplements this with professional guidance from a partner organisation, which has ensured all of our implemented measures keep both our staff and customers safe during the pandemic.Tackling economic inequality
Networkology is a Disability Confident and a Real Living Wage employer. The Real Living Wage is based on the cost of living and is voluntarily paid by employers that believe we all need a wage that meets our everyday needs. Being a Real Living Wage employer means that we will always pay more than the National Wage and is the only wage rate based upon what people need to live. The Disability Confident scheme supports employers to make the most of the talents disabled people can bring to your workplace. Being a Disability Confident employer means that we offer inclusive and accessible recruitment, we will offer an interview to disabled people and we will support our existing employees.Equal opportunity
Networkology is an equal opportunities employer. We ensure that all workers are treated appropriately and fairly and that, all things being equal, no candidate is treated unfairly because of their age, gender, race, sexuality or any other protected characteristic. Networkology also operates a veteran recruitment programme, NetVets. We recognise and value the unique combination of skills and attributes that veterans and service leavers possess. Our strong focus on defence and the public sector, combined with our core values allows us to offer a working environment perfectly suited to those looking to leave the services and continue their career as civilians.Wellbeing
Networkology promotes home working and employee independence over traditional office-based inflexible practices. Whilst this is great, we do acknowledge that this approach, combined with the continuing challenging global situation can have an impact on mental health, the impact of which varies from person to person. Sometimes we all need human interaction, if only to offload about our weekend or subjects that are nothing to do with work. This is why we introduced the Oasis. Quite simply, it’s a weekly virtual session where people can gather and chat freely, with no agenda, rules or expectations. We also offer a number of social events run throughout the year to give staff and their families an opportunity to meet up and enjoy time away from work in a relaxed, friendly environment. To further support our staff in their day to day activities we provide a managed Knowledge Base library where the collective Networkology Knowledge is shared and regularly built upon.
Pricing
- Price
- £5 to £1,500 a unit
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@networkology.com.
Tell them what format you need. It will help if you say what assistive technology you use.