MHR INTERNATIONAL UK LIMITED

MHR LMS, MHR Content Hub (Open Sesame) MHR Content Library (SAP Litmos)

MHR provides a multi-award winning, best of breed LMS solution which is integrated with iTrent or People first (if contracted for) or deployed independently. The LMS acts as a central learning and compliance hub. Optional Content through MHR includes the Content Hub (Open Sesame) or Content Library (SAP Litmos).

Features

• LMS is fully customisable
• Multi Award Winning
• Market Leader
• Flexible licensing
• Extensive curated content library
• Blended learning
• Content creation
• Extensive reporting
• Configurable alerts and tracking
• Mobile app enabled

Benefits

• One stop shop for learning and compliance
• Consolidate learning assets
• Inviting interface to encourage engagement
• Eradicate manual processes
• Scalable / full SaaS
• Learning and compliance hub
• Supporting modules to enhance learner experience
• Agnostic and Extensive reporting
• APIs to drive required integrations
• Extensive choice of pre-built learning in styles to suit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@mhrglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

247122952815872

Contact

Mary Watkinson
0115 945 6000
bidteam@mhrglobal.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Persuasive content management

  • Product Content Management Applications
  • Content Marketing Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: See below (limitations reference "enterprise" column) https://help.docebo.com/hc/en-us/articles/360021001819-System-Requirements
• System requirements:
  • Supported desktop browsers: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari
  • SupportedOS: Microsoft Windows8 or higher, OSX, most Linux distributions
  • Supported OS for Tablets: iOS13 or higher, Android9.0 or higher
  • Browsersettings: JavaScript, Third-party cookies and localStorage must be enabled
  • Brower Settings continued: TLS Version1.2.

User support

• Email or online ticketing support: Yes
• Support response times: We aim to call every case back raised within 2 hours – Monday to Friday 09:00 to 17:00. We have an emergency phone number for service availability which is available at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All our customers receive the same service level, our standard support includes:; • Service Desk logging, available via the portal or by telephone, the manned service desk available from 09:00 to 17.00 hours (Monday to Friday excluding English Bank Holidays).; • Through the dedicated support line customers are able to contact the service desk whereupon each call is given a unique reference number. The call is assigned to the appropriate member of the support team for resolution and is owned and tracked at all times by the service desk.; • a Customer Portal where customers can log new calls, track the progress of open calls, browse frequently asked questions (FAQs), view closed calls and receive forward notice of imminent releases. The customer portal comprises a powerful search facility of existing support materials (e.g. documentation, articles, patches, calls) and is available 24/7.; • a service manager who will discuss with you your ongoing support. Regular scheduled meetings with your account manager ensure you are able to obtain the most from your implementation. Patches to the LMS occur fortnightly with more significant upgrades monthly. This is a seamless process and doesn’t necessitate downtime.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The LMS is designed to be highly customisable as standard and the onboarding and upskilling program guides customers though to ensure the system meets their individual requirements and in turn can be designed to be an engaging interface to invite learners to take their key compliance and soft skills training. MHR works to a brief and builds the majority of the LMS to said brief to ensure the system optimises best practice features. Various upskilling programmes ensures the customer is self-sufficient at the point of go-live.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When working towards a planned termination date, we will, upon receiving a customer request, delete or return all of the customer proprietary information (including copies) in its possession or control. Except that this requirement shall not apply to the extent that is required by applicable law to retain some or all of the customer proprietary information, or to the customer proprietary information it has archived on back-up systems, which we shall securely isolate, protect from any further processing, treat as confidential information of the customer, and eventually delete in accordance with the appropriate policies.
• End-of-contract process: On request from the customer, we can also provide a portable copy of the customer proprietary information in accordance with the Data Protection Laws with respect to Personal Data.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive design detects screen size. This automatically adapts its user interface to best suit the device being used to access. The majority of tasks can be completed using mobile devices. Limitations to mobile devices reside more around setup and system configuration. Mobile App is targeted at learners (no system administration functionality).
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: The LMS is truly web based and designed to be accessed over the internet via a web browser for all aspects of the solution (see supported browsers above). The interface is truly configurable to suit individual customer needs and meets the requirements to be compliant with the WCAG standard for accessibility. Widgets are used to allow for the ideal layout and ease of access to required content, the LMS has won multiple awards regarding the interface and user engagement.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: The LMS meets the requirements to be compliant with the WCAG (Web Content Accessibility Guidelines) 2.1, the U.S. Section 508 Standards of the Federal Rehabilitation Act in terms of accessibility and the European EN 301 549 V3.1.1 (Accessibility Requirements for ICT products and services), opening the e-learning experience to everybody. Full support for text resizing is available via browser zoom and system-level scaling, aligning with WCAG 2.2 Success Criterion 1.4.4.
• API: Yes
• What users can and can't do using the API: Full documentation can be provided. Introduction to the APIs and further information can be found here: https://www.docebo.com/knowledge-base/introduction-to-docebo-apis/
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The LMS is designed to be highly customisable as standard and the onboarding and upskilling program guides customers though to ensure the system meets their individual requirements and in turn can be designed to be an engaging interface to invite learners to take their key compliance and soft skills training. This includes views to accommodate areas such as accessibility.

Scaling

• Independence of resources: Customers’ data is stored in their own S3 bucket and is segregated from each environment. There are rigorous policies about keeping each customer’s data and information secured and separated from one instance to the other. By leveraging the capabilities of the Cloud infrastructure, in combination with the MySQL technology, this keeps each customer’s information inside dedicated databases with separate access for respective data sets.

Analytics

• Service usage metrics: Yes
• Metrics types: Through reporting. User driven dependent on requirements. Extensive reporting through the LMS as standard with options to discussed extended analytics.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Docebo / OpenSeasme / Workato

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: The LMS platform resides on Amazon Web Services (AWS), and therefore we can only perform logical deletion. Terminated customer proprietary information stored in the LMS platform is rendered unreadable or disabled by AWS and the underlying storage areas on the AWS network that were used to store the content are wiped, prior to being reclaimed and overwritten, in accordance with AWS standard policies including a secure decommissioning process. We will carry out the logical deletion within thirty (30) days from the termination of the Agreement and, on the customer request, and can provide written confirmation of such deletion.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • PDF
  • JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: To protect data while in transit, customer sessions to the web servers are transmitted utilising Hypertext Transfer Protocol Secure (HTTPS) and Transport Layer Security (TLS) encryption protocols and allow for 2048-bit encryption. We utilise a trusted certificate authority to issue a TLS digital certificate to inform users that the platform website is secure. The LMS also offers encryption at rest to all customers. Files uploaded by the users are stored inside Amazon S3. Files can be stored with a 256-bit AES volume encryption.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: The web front end (supporting multiple browsers such as Chrome, Edge, Safari etc as detailed in the above link) infrastructure has all of the expected security, encryption and GDPR protocols which are actively enforced and managed under the ISO27001 framework. Audit is also available to monitor and track key activity within the system. Likewise, the necessary Business Continuity and Disaster Recovery policies ensure continued access to the LMS with an uptime of 99.9%+

Availability and resilience

• Guaranteed availability: 99.5% to 99.9%
• Approach to resilience: MHR maintains a comprehensive business continuity plan to ensure all functions continue during a disaster. The plan is reviewed twice a year and updated as the organisation evolves. MHR has been certified to ISO27001 since 2005 and follows ISO22301 guidelines to ensure a structured, organisation-wide approach. Established service continuity procedures are designed to minimise the likelihood of invoking full disaster recovery.; Power resilience is provided through APC units with dual feeds to each rack. All servers use multiple power supplies and network connections. Additional resilience includes diversely routed communications links, N+1 air handling units and continuous 24/7/365 monitoring, all supported by service contracts.; The LMS operates across multiple AWS regions and availability zones to provide redundancy and maintain platform availability. Architecture components are balanced across two zones so the system remains operational if one fails. In the unlikely event both zones are affected, disaster recovery procedures restore service. AWS services create regular database dumps and snapshots stored in a dedicated failover region, enabling full data restoration. These backups can also be used to deploy a temporary platform if the production region is compromised.
• Outage reporting: MHR use a host of tools to ensure all aspects of the service are being monitored, and where needed, alerts are configured. Notifications are configured in the event of an alert, emails, text messaging and on-screen notifications are sent. An innovative approach to upgrades means there is no downtime as such for the LMS and this typically takes place fortnightly for patches and monthly for main releases.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Data/functionality access is assigned according to user definable profiles. Once logged on with their password(typically vis SSO), they will be granted access according to said profile. Supports SSO via: ADFS, SAML 2.0, OAuth 2.0, Token based authentication, Auth0, OpenID Connect, and OKTA. Additionally, Google apps/Facebook/LinkedIn/Twitter, etc. can also be used by end users to sign-in. Data views etc are controlled at sys admin level as per said profile. Passwords are stored in the database within a highly secured (encrypted hash), non-reversible algorithm.; LMS allows administrators to configure different levels of complexity in password management, depending on their housekeeping/internal security policies.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: All LMS users are required to verify their login using unique credentials (username and password) in order to access the platform, regardless of the user’s role in the system. However, the LMS has role-based access once users are in the LMS, therefore Admins will have access to several different features that End-Users do not. The LMS password policy is established in accordance with the ISO 27001 certified ISMS. Multi-factor authentication is dependent on your chosen IdP but is supported.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2
• Information security policies and processes: We have 21 policies covering security. Our security policies and processes are all aligned to ISO27001 standards. MHR take data security very seriously, by implementing and constantly improving our Information Security Management System and supply chain; to ensure your information is protected, giving peace of mind to your business. This is a rigorous, structured and independently verified system of data processing; overseen by our in-house team of specialist security, compliance, data protection and software experts, who all to ensure compliance, as well as the protection of your company and employee data. ; ; The LMS is managed under an information security management system (“ISMS”), which is ISO 27001 certified. Within this framework, there is a defined comprehensive information security program including a full set of controls implemented in accordance with ISO 27001 and AICPA SOC 2 that provide an adequate coverage of GDPR Article 32, privacy by design and other GDPR requirements. It also has the relevant seal by TRUSTarc.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: MHR use change control process which is built in line with ISO9001:2015 and ISO27001:2022.; MHR has asset management and configuration management database in place forming part of our Information Security Management System (ISMS).
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: MHR has vulnerability management in place and perform an annual CREST penetration testing using an external CREST approved provider. We run both external perimeter scans and internal server and client vulnerability scans. Weekly reporting combines scanning results and threat intelligence feeds from NCSC, CERT and security industry bodies and is reviewed with the IT operations for effectiveness of patch management and vulnerability remediation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security systems are monitored for exploits and vulnerabilities by our in-house cyber security team and our MSSP security partner 24x7x365 using a specialist Security Operations Centre (SOC). All perimeter devices are monitored real time using the SOC to a service level where all critical events are responded to within 30mins. ; LMS, we maintain an Information Security Management System(ISMS) led by the Chief Information Security Officer(CISO). Within this framework, is defined an information security program implementing policies/procedures/administrative and technical safeguards to help ensure customer security, availability, and confidentiality commitments are met.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: MHR has our own in-house security team with forensic tools; in addition, we are supported by a 24x7x365 SOC team and can call on incident response specialists from our security supply chain or through the cyber insurance we hold. We aim to notify any impacted customers as soon as possible in the event of MHR becoming aware of any incident involving their systems/data. We contact the customer through CRM/Service Desk authorised contacts and start joint investigation process using Teams/WebEx/secure mail. All incidents undergo full investigation including root-cause analysis. MHR incident management procedures require all staff to log incidents.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Cloud based deployments so can be accessed as required

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Service dependant
• Link to free trial: Available on request

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Tuesday 1 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A ; All ISO controls are in place.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 1 July 2025
• What the ISO 9001 doesn’t cover: N/A ; All ISO controls are in place.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8405a0b9-9be3-4280-b968-ede64e028eef
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F9152a93-3eb2-4289-95d2-aaea86180873
• Other security certifications: Yes
• Any other security certifications: SOC2 reporting

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@mhrglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.