MOTOROLA SOLUTIONS UK LIMITED

IRS PLUS (Incident ReportingSystem)

IRS PLUS is a modern, comprehensive Incident Recording System for the Emergency Services. It is fast, reliable and secure and can be tailored to capture the data you want with sophisticated validation rules. A powerful advanced incident recording system designed to save users time and improve accuracy of data.

Features

• Web-based solution
• Validation rules keep data accurate
• Search, list, graph/chart and map incident data
• Geo-verification, mapping
• Automatically pre-populated incident data
• Data export to industry standard packages
• Command and Control integration
• Home office integration
• End to End data integration into any existing system

Benefits

• Increased productivity for fire fighters
• Optimise performance in times of austerity
• 100% user friendly
• Accurate reporting guaranteed
• Rapidly understand and monitor performance
• React quickly to performance issues
• Improve quality of collected data
• Fast, easy data entry
• Option to add custom Sections and Questions above HO

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

247664595493084

Contact

Andy Glover
07736636880
andy.glover@motorolasolutions.com

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Public Order and Safety
        • Police
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Installation requires an on-premise adaptor to transfer information from your Command and Control system to the cloud. you need to provide a server to run this software on. You are responsible for the server level support and infrastructure.; Information is sent via HTTPS to the cloud installation. You are responsible for ensuring firewall configuration to allow this.; From time to time we will release software updates for this component, which you will need to install.; We can provide help and guidance.; The cloud system will be install and maintained by us.
• System requirements:
  • Latest versions of Internet Explorer, Chrome or Safari
  • Windows 2012 or later on-site server (virtual OK)
  • Firewall configured for HTTPS to cloud for client
  • Firewall configured for HTTPS to cloud for C&C adapter

User support

• Email or online ticketing support: Yes
• Support response times: Users will receive an automatic response immediately. They will then receive a call back within 2 hours, based on the priority level. Support services are only provided weekdays9-5 out of hours can be provided at an extra cost if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support Monday - Friday 9am-5pm is included in the cost via the following:; * Service desk; *Email; *Phone; *Online self-access portal; *Non-Technical Account Manager; *Escalation Process
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We can provide:; *train the trainer training; *online help files ; *user documentation; *admin documentation
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: PDF
• End-of-contract data extraction: For FRS customer that send data to the Home Office, the Home Office required information will be held online on their system and is available to be extracted via their facilities.; ; Some data can be extracted via the API (costed option).; ; We can provide an extract of the data if required. there will be an additional charge out our standard day rate to produce the data in the format required by the customer.
• End-of-contract process: Extraction of the information in the format required by the customer is chargeable at our standard day rate; Extracting data via the API or reports (if option purchased) or via the Home Office system (if applicable) is free of charge unless assistance is required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API is available as a costed option.; The API allows incident information to be sent and received to the service.; The API is currently a SOAP API operating over HTTPS.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The following can be customised by us on your behalf:; *Customer logo; *data mappings between your C&C and Home Office values; ; The following can be customised by customer administrators:; *the form layout (e.g. sections); *the form contents (questions, validation rules etc); *user access rights; *information messages; *online help; *configuration of other features

Scaling

• Independence of resources: The current architecture has shared database resources, but independent web applications. Azure services are scaled to the demand of the users. for example if more bandwidth is required this automatically increases on Azure.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported via:; *the API (optional extra); *reports (optional extra); *the Home Office system (if applicable); *a full or partial extract (at our standard day rate)
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML via the API
• Data import formats: Other
• Other data import formats: XML via the SOAP API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% assured by contractual commitment.
• Approach to resilience: The system is hosted on Azure. There are 3 UK data centres giving full resilience.; ; Further information available on request.
• Outage reporting: Email alerts are sent out by our Support and Delivery team to all affected customers if the situation is servicing affecting and cannot be immediately resolved.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces and configuration are protected by username and password. Users must also have been granted the appropriate rights to access the configuration management functionality.; ; Access to support channels is via a separate web portal requiring authentication using different credentials.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001 certification maintained.; CTO and ICT department manage security and handle security incidents in conjunction with HR.; Audits are held regularly, staff are trained on security policies.; Security incidents are logged, investigated and appropriate action (potentially disciplinary action) taken.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: System/Platform changes are tracked in a CCL (Change Control Log) and given a unique ID code, prefixed with an abbreviation of the customer's name. They are also tracked within our ServiceDesk call tracking system. If we need to make a change to configuration or code, we will submit a CCF (Change Control Form) to the customer, as notification and to gain approval.; Each of these forms will include a risk assessment and a security risk assessment, taking into account security standards such as ISO 27001. Assessments of this type will be carried out by or engineering and development team, together.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Threats are assessed based on information provided by the security product providers.; Windows patches are applied as required based on threat level. AV and Malware updates are applied as they are released by the provider. Firewall and endpoint security are managed by AWS.; Information about potential threats comes from security providers, penetration testing and potentially from customers.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Potential compromises are recognised either through the security products automatically reporting issues,customer reported issues or by assessments by our support and delivery team.; We respond in line with our current ISO 27001 policy including our BC and DR plans.; Incidents are responded to in line with the severity and likelihood of the event occurring. If a suspected compromise of security is identified, we are likely to respond immediately by taking the affected part of the system out of service and analysing the issue.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Users can report issues via Email, Phone or via a Customer Portal.; ; Our Support Desk is comprised of engineers who specialise in different fields of our software. This team structure allows us to offer support at a high level across 1st 2nd and 3rd line support tiers.; ; We use re-defined processes for events such as quotes, software configuration, and Software Upgrades. Our highly skilled engineers remove the ned for scripted support processes.; ; We have means of automatically generating standard reports, including SLA figures for open/closed calls.; ; In the near future these reports will be available via our Customer Portal.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Coalfire
• ISO/IEC 27001 accreditation date: Tuesday 1 December 2020
• What the ISO/IEC 27001 doesn’t cover: Items not included are those that are out of scope of Information Security and Privacy Management System (ISPMS) governing information assets and data processed by Motorola Solutions, Inc. (including its subsidiaries), development and technical engineering support operations and relevant corporate infrastructure for its Critical Communications, Video Security, and Command Center products and services offerings, and the Data Protection Office and Enterprise Information Security.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Coalfire
• ISO 9001 accreditation date: Friday 1 October 2010
• What the ISO 9001 doesn’t cover: Items not included are those that fall outside the scope of supporting the operations underlying Radio equipment & Services, Command Center Software, and Video Security and Access Control offerings. The organizational scope includes Requirement Management, Design/Development, System Integration, Support Services, Managed Services, Manufacturing, Repair Services, Supply Chain Support, Rentals, and Training Services teams affecting the Quality Management System.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 1b4965d3-cf84-4eca-81cd-5f5b6eaa912d
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: D29c6122-921f-4fac-a806-f8527971521e
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andy.glover@motorolasolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.