PricewaterhouseCoopers (LLP) PwC

PwC eDiscovery - Relativity: Search, Review and Production Services

The provision of document review services to support e-discovery/e-disclosure, civil, criminal, regulatory and investigation matters. The software (e.g. Relativity) provides keyword searching, computer-assisted review and predictive coding to bring major cost efficiencies to the review. The service supports workflows to manage the review and production for disclosure.

Features

• Secure access to eInvestigation cases from any location
• Scalable solution allowing flexible growth or reduction of your usage
• Custom configuration that meets requirements of review workflow
• Support of keyword searching, conceptual searching and document analytics
• Identification of sensitive or personal data for GDPR compliance
• Fully audited system allowing identification of user activity
• Advanced visualisation communications for transparent investigations
• Production features that meet local and global legal standards
• Configurable access controls based on role and user
• Real time reporting to track document review progress

Benefits

• Secure management of individual workspaces to allow evidence segregation
• Data recovery and support through cloud redundancy management
• Reduced infrastructure costs
• Improved case management and collaboration through standardised workflows
• Fully administered service providing controlled deployment of projects / workspaces
• Greater management of costs through transparent pay-as-you-store license model
• On call service support
• Access to the latest version of class leading eDiscovery solution
• Filter and cull data to identify relevant documents quickly

£60 a gigabyte a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk_tender_tracker@pwc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

247920230207397

Contact

Catherine Hurl
028 9041 5797
uk_tender_tracker@pwc.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None known
• System requirements:
  • Internet Explorer 10+
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari browsers

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support required in relation to the availability of the service is included as part of the hosting platform cost. Support iin relation to the use of the system is provided on a time and material basis.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User training can be provided onsite or online depending on requirements and typically takes between 45mins to an hour to get users up to speed.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Information can be provided in a number of formats depending on their requirements. These can be as native files, images or PDFs or as court ready disclosure bundles.
• End-of-contract process: At the end of the engagement it is usual practice is to archive the data from the system which is then retained for a period of time. Alternatively, if required, we can export the data from the system and provid it to the client.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile device access may limit the types of files that can be opended and view compared to the desktop site.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Our infrastructure and platform are constantly monitored by a dedicated team who ensure the approporate resources are available for the demand being placed on the system

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Small volumes of data can be exported by the end user but if volumes are high. This is typically performed by us to a specification determined by the client.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Native
• Data import formats: Other
• Other data import formats: Most file formats supported

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Not applicable
• Approach to resilience: This information is available on request.
• Outage reporting: Email alert to users of service outages

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role based security within the application
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK LTD
• ISO/IEC 27001 accreditation date: 2016
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Worldpay from FIS
• PCI DSS accreditation date: 04/02/2022
• What the PCI DSS doesn’t cover: "It covers the use of all credit card facilities that PwC uses. These are the online terminal used by Collections to take card payments by clients, and handheld terminals used by the business for charity collections, and by the pharmacy for their payments.; "
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: BS ISO 22301:2012, Business continuity management systems requirements

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: See separate document - Externally Facing Information Security Policy (EFISP) 2017

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All patches to the platform are implemented in a staging environment and tested prior to application to the live environment
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threat intel is provided by our Cyber Threat and Intelligence department.; Patches are applied monthly unless a critical patch is required which will be applied as soon as possible and in agreement with current users to agree downtime if required.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Regular Qualys scans are performed against the software and SCOM is used to monitor performance and uptime.; Incidents are responded to according to the severity of the action taken
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents can be raised using dedicated support email address or by phone; Incident reports are available upon request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  "PwC’s commitment to having a positive impact on society is an enduring one. We believe we have a responsibility to our communities, both those we work in and beyond, to help fight climate change.; ; We are determined to become a low carbon and circular business. Our two London offices have achieved the ‘Outstanding’ rating under BREEAM, the world’s foremost environmental rating system for buildings. We have made a worldwide, science-based commitment to achieve net zero greenhouse gas emissions by 2030, by decarbonising our operations and supply chain; embedding ESG-related factors across our work; championing non-financial reporting practices, and collaborating with businesses, policymakers and NGOs to accelerate the transition to net zero.; ; For this service, we will:; ; Reduce our business travel carbon emissions by 33% per FTE against our baseline. We continue to promote collaborative technologies and allow people to work together without needing to travel.; ; Ensure 80% of our key suppliers have carbon emission reduction targets. Our commitment to decarbonising our operations and supply chain includes reshaping how we serve clients, reductions in travel and increasing the use of zero carbon energy; ; Reduce our paper consumption by 80% from our baseline, and reuse/recycle 80% of our total waste. We’ve maintained our achievement of zero waste to landfill for all the food waste generated in our offices since 2012.; ; Encourage project teams to monitor their individual carbon footprints by using ‘’Count Us In’. Individuals can pledge to reduce their personal carbon footprint by 100kg CO2 per year, and we support them with such initiatives as plastic free July, cycle to work schemes and sustainable food drives.; ; Promote environmental volunteering opportunities with our many partner charities such as the Marine Conservation society, Trees for Cities, The Conservation Volunteers and Groundwork UK. Employees can also volunteer with environmental charities of their choice.; "
• Covid-19 recovery:

  Covid-19 recovery

  "PwC’s commitment to having a positive impact on society is an enduring one. We believe that we have a responsibility to our communities, both those we work in and beyond to help reduce inequality, raise aspirations and promote social and digital inclusion.; ; As part of our continued efforts to help local communities manage and recover from the impact of Covid-19, our Scottish digital technology team volunteered to upskill smaller businesses through virtual training. This was aligned to our New World New Skills agenda, investing to close the skills gap and reducing nationwide inequality. We also joined the United Nations Development Programme’s Covid-19 Private Sector Global Facility initiative on a pro bono basis. This fosters collaboration between public and private sector partners to help local communities recover better from the pandemic.; ; We normally accept in the region of 150 students onto our paid work experience scheme. To support the COVID-19 recovery, in 2021 we increased this to over 500 students, with 250 places on the programme specifically held for those from disadvantaged backgrounds. We also delivered virtual group coaching, mentoring and masterclass sessions to 226 social entrepreneurs and brought forward the release of a new app that includes resources and tools to help entrepreneurs and our people engage with virtual mentoring.; ; For this service, we will:; ; Commit to volunteering for local charities who support individuals that have struggled to find employment due to the pandemic. Each of our employees get 6 days of volunteering time per year.; ; Provide free access to our PwC Digital Fitness app, helping communities upskill and supporting local communities recover from the widened skills gap as a result of Covid-19. The app has an extensive library of resources covering both professional and personal wellbeing - including tips on remote working, emerging tech and career development.; "
• Tackling economic inequality:

  Tackling economic inequality

  "PwC’s commitment to having a positive impact on society is an enduring one. We believe that we have a responsibility to our communities, both those we work in and beyond to help reduce inequality, raise aspirations and promote social and digital inclusion.; ; We provide long standing support for communities across the UK by sharing resources and skills through volunteering, fundraising and in-kind support. We were ranked as the top employer for social mobility in the Social Mobility Foundation’s Employer Index (2019 and 2020).; ; The PwC Foundation promotes social inclusion and sustainable development by supporting charities and partnering with ‘Crisis’, our social mobility partner. Through our ‘Social Entrepreneurs Club’ network, we share employees’ skills with over 250 ambitious social entrepreneurs to help them drive social change. Our partnership with the School for Social Entrepreneurs allows us to run courses that equip people to start, scale and strengthen the positive difference they make in their communities.; ; For this service, we will:; Incorporate sustainability criteria in over 80% of our key suppliers as part of the multiplier effect to tackle economic inequality.; ; Support the PwC Aspire social mobility programme which aims to improve social mobility for underprivileged youths by cutting through socio-economic barriers, providing necessary skills to disadvantaged students. We will provide mentoring, work inspiration days and skills-based workshops.; ; Support the Social Mobility Schools programme with the New World New Skills course. Run annually as a 6-week programme for 250 school students, it is aimed at schools with a higher than average percentage of students eligible for free school meals. This allows school children to develop key employability skills, with PwC volunteers supporting on topics such as teamwork.; ; Present regular webinars on topics such as resilience and selling into the government for small businesses to upskill and increase their potential for future business."
• Equal opportunity:

  Equal opportunity

  "PwC’s commitment to having a positive impact on society is an enduring one. We believe that we have a responsibility to our communities, both those we work in and beyond to help reduce inequality, raise aspirations and promote social and digital inclusion.; ; We publish targets for our inclusion, wellbeing, community and social mobility programmes, reporting in our Annual Report and external assured non-financial scorecard. We also publish our gender and ethnicity pay gaps. The PwC Foundation promotes social inclusion and sustainable development by supporting charities such as Wellbeing for Women. ; ; We are global signatories of the Valuable 500 scheme that puts disability on the business leadership agenda. We have partnered with multiple organisations focused on disability inclusion - Business Disability Forum, PurpleSpace and MyPlus. We annually celebrate International Day of Persons with Disabilities, during which we participate in the #PurpleLightUp campaign.; ; We were one of Business in the Community’s Best Employers for Race 2019 and were ranked in The Times Top 50 Employers for Women 2020 We were an early signatory to Business In the Community’s Race at Work Charter.; ; For this service, we will:; ; Introduce our Flexible Talent Network, which bans all-male shortlists for experienced hires and invests in new recruitment tools to reduce unintended bias in our processes.; ; Support our Females of the Future insight programme, aimed at students and designed to help inspire and support career opportunities. We will also support our Tech She Can programme, which runs female-friendly technology lessons for school children and aim to increase the number of women working in technology roles across the country.; ; Engage with Minority Supplier Development UK to support and increase Black and minority ethnic suppliers within our supply chain. We will also engage with our Colour Brave initiative as part of our commitment to tackling racial inequality.; "
• Wellbeing:

  Wellbeing

  "PwC’s commitment to having a positive impact on society is an enduring one. We believe that we have a responsibility to our communities, both those we work in and beyond to help reduce inequality, raise aspirations and promote social and digital inclusion.; ; The PwC Foundation promotes social inclusion and wellbeing by supporting charities, such as Hospice and Samaritans.; ; We publish both our long and short term targets for our wellbeing programme, and report on progress in our Annual Report and Non-financial scorecard, which is externally assured.; ; We have a global wellbeing approach called Be Well, Work Well, which includes the provision of resources and support to improve physical, emotional and mental health and wellbeing.; ; For this service, we will:; ; Deliver wellbeing sessions for Black colleagues, launched as part of our commitment to the Black Lives matter movement.; ; Support the wellbeing of our LGBTQIA+ community through our Shine UK employee inclusive network for LGBTQ+ people, allies and supporters.; ; Provide workplace adjustments for colleagues who have a disability or long-term condition in relation to all aspects of employment.; ; Design and deliver a comprehensive mental health and wellbeing plan with initiatives that include mental health first aider training, a D&I outreach programme and facilitating Wellbeing for Women (WfW) workshops.; ; Provide resources and tools to help our staff develop wellbeing skills, as well as building their resilience and performance. This includes a digital fitness app which is available to all our employees, as well as their family, friends and the wider community.; ; Create an environment that allows open conversations around mental health with our Green light to talk method with our clients.; ; Align with our mental health advocates network, a group of directors and partners who have experience of mental health problems and who will listen and signpost to the right support.; "

Pricing

• Price: £60 a gigabyte a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk_tender_tracker@pwc.com. Tell them what format you need. It will help if you say what assistive technology you use.