CONSLEAGUE CONSULTING LTD

Salesforce Consultancy, Support & Development

Consleague - a Salesforce Summit Partner, offers a range of services within the Salesforce ecosystem. Services include; consultancy, implementation, architecture, and development and support. Our expertise also covers; CRM, Customer Records, Contact Management, Case Management, Workflow, Portal, Reports & Dashboards, and Integration - focusing specifically on Local Government organisations.

Features

• Discovery Mapping Programme
• System design
• Implementation
• Salesforce user training
• Data migration
• Project management
• Support services
• Salesforce Configure, Price and Quote (CPQ)
• Salesforce Sales Cloud
• Salesforce Public Sector Solution

Benefits

• Expert consultancy by certified Salesforce experts
• Improve your ROI with Salesforce
• Strong focus on user adoption
• Increased productivity
• Experience in delivering against GDS service design standard
• Cyber Essentials, ISO 27001 certified

£350 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mohan@consleague.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

248086041143887

Contact

Mohan Elango
+44 (0)203 371 1046
mohan@consleague.com

Planning

• Planning service: Yes
• How the planning service works: A complete, comprehensive planning service designed to support the implementation of cloud services, beginning with us deploying a range of analysis and discovery techniques to best help us understand your individual user needs and business requirements, both functional and non-functional.; ; This process results in a solid, workable strategy to safely transition your legacy estate to cloud hosting and/or software services. At all times, our emphasis is on providing you with scalable and secure user-focused solutions.; ; Consleague’s vast wealth of experience supporting our clients in strategically formulating ways of embracing opportunities in moving towards the cloud means we are well placed to advise any type or size of business.; ; Additionally, we are partnered with only the most respected cloud technology suppliers to ensure our clients move smoothly in a beneficial way towards leading digital technology platforms.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Salesforce
  • Sales Cloud
  • Salesforce CPQ
  • Salesforce Community Cloud
  • Salesforce Service Cloud
  • Salesforce Pardot
  • Salesforce Field Service Lightning
  • Salesforce Marketing Cloud

Training

• Training service provided: Yes
• How the training service works: Our full, comprehensive training supports the successful implementation of your cloud services, with training options including on-site one-to-one coaching, facilitated group training sessions, video tutorials, training documentation and video conference training sessions.; ; Throughout, we work closely with our clients to fully understand their training needs, helping us to create a customised approach to ensure you transition to cloud services as efficiently as possible.; ; While our experience and track record in training speaks for itself, we’ve partnered with the best cloud technology suppliers to ensure our clients work with only the leading digital technology platforms.
• Training is tied to specific services: Yes
• Services the training service works with: Salesforce

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Set-up and migration to support your transition to cloud hosting or cloud software couldn’t be simpler with our set-up and migration service. We guide you each step of the way, designing scalable and secure environments to meet our clients’ needs and fully manage the migration from legacy to new.; ; Migrating complex legacy estates into new cloud-based environments requires experience: Consleague has years of experience conducting successful migrations, all informed by understanding the complexities of moving safely from an on-premise traditional IT environment towards cloud.; ; We have built expertise in conducting training on key platforms such as Salesforce, using modern DevOps tools.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Salesforce

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Consleague offer a full and comprehensive service testing quality assurance and performance for our cloud services throughout the entirety of our product development. This ensures we always provide our clients with solid, scalable and secure solutions.; ; Quality assurance is provided not just for our clients but for our own work: this is achieved by conducting various testing services such as code reviews, cloud environment assessments and architectural reviews.; ; These ensure our cloud services are performing to the optimal level of standards for our clients, including user acceptance testing, penetration testing, automated deployment testing, infrastructure monitoring and API monitoring.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Optimal project success and ROI is ensured through our expert cloud managed services. Once the client is onboarded, we provide access to Asana, our ticketing tool used for BAU Support to manage and track all issues/requests efficiently. We then follow a lifecycle for each support request raised, whereby we set priority, work on the fixes and complete quality analysis. We then hand over for user acceptance testing for sign off before the production release.; ; Our managed services cover all of the above and are ready and able to support existing on-premise technology and software, as well as solutions designed and delivered by Consleague.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We endeavour to respond to questions on Asana as quickly as possible, however, our response time (outlined in our Support SLA) depends on the priority classification given to the issue:; ; - Critical: the first response time with suggested next steps is 0–2 hours.; - High: the response time is 2–4 hours.; - Medium: the response time is up to 8 hours.; - Low: the response time is 8–12 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: The support team comprises of: ; - Client Success Manager ; - Engagement Manager ; - Support Lead; - Technical/ Functional Associate ; - Quality Analyst; ; Tier 1 offers basic help desk resolution and service desk delivery (cloud support engineer).; Tier 2 offers in-depth technical and functional support (cloud support engineer).; Tier 3 offers expert support (technical account manager).; ; See pricing document for cost.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; ; At Consleague we encourage associates to use public transport wherever possible, our CEO himself travels by public transport in London. We use sustainable commodities at work, discourage the use of plastic and have banned it in our offices. We use reusable stainless steel or other environmentally friendly products at our workplace. We spread awareness to fight climate change and make it a better place for our present and future generations.

  Covid-19 recovery

  Covid-19 recovery; ; Consleague has been a front runner in supporting the recovery of our associates from Covid, their family members and the community.; Associates affected by Covid were given time out to recover and recuperate. Some Associate volunteers also volunteered in the Primary Health Centre to support and assist people in the Vaccination Drive in Bangalore, India. This was also recognised in the newspaper.

  Tackling economic inequality

  Tackling economic inequality; ; Consleague has always believed in tackling inequality. Over the last nine years, we have been identifying budding talents from tier 2 and tier 3, giving them the opportunity to work in the IT services sector and empowering them economically. The recognised talents are doing well and have completed 8+ years at Consleague. We strive to tackle economic inequality in a consistent manner.

  Equal opportunity

  Equal opportunity; ; Consleague has consistently worked towards and has implemented equal opportunities with respect to employment, skills and pay, especially for women in the workplace. We have an L&D Manager who specifically works in building the opportunity for all genders across the organisation. Women @Work are being encouraged to enhance their skills and thrive in their roles as well are very well represented from the junior to the Management level at Consleague.

  Wellbeing

  Wellbeing; ; At Consleague, we regularly have Chair Yoga for our busy professionals, which helps to improve both physical and mental well-being. Experts from the industry are invited as speakers to help associates lead a healthy lifestyle and improve their work-life balance. Well-being is paramount at Consleague and the Management regularly promotes this as part of the organisation's day-to-day activities.

Pricing

• Price: £350 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mohan@consleague.com. Tell them what format you need. It will help if you say what assistive technology you use.