TESTQ Technologies

On-Call Support

TESTQ offers tailored on-call support services for your project needs. Our experienced teams provide round-the-clock operational coverage, maintaining live infrastructure, products, or services. We discuss cost-effective models, providing skilled DevOps professionals. With us, you get reliability and efficiency for peace of mind.

Features

• Continuous 24/7 on-call support availability
• Second and third line support for platform, infrastructure, and solution/application
• Utilization of experienced consultants already familiar with the service
• Clearly defined SLAs with comprehensive management reporting
• Robust incident management, escalation procedures, and trend analysis
• Non-blame approach to outage analysis and source identification
• Comprehensive training and support for client personnel
• Direct integration of feedback into service development for ongoing enhancement
• Collaborative engagement with suppliers and dependent service teams
• First line support accessible via third-party or client help desk

Benefits

• Minimizes out-of-hours incidents and their impact
• Ensures continuous operational coverage, 24/7
• Boosts digital service resilience with rapid feedback loops
• Enables flexible and scalable delivery methods
• Compatible with all major cloud platforms (AWS, GCP, Azure)
• Customized SLAs to meet specific needs
• Seamlessly integrates with existing services
• Actively manages and improves infrastructure
• Offers cost-effective operational models
• Provides reassurance and peace of mind

£245 to £945 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dhan@testqtech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

248118906575066

Contact

Dhananjay Patil
07727162560
dhan@testqtech.com

Planning

• Planning service: Yes
• How the planning service works: We offer a comprehensive, systematic and strategic approach to lay the groundwork for your business's success. Our focus is on grasping your distinct needs, goals, and target audience to develop a tailored plan that matches your vision.; ; Our team of specialists conducts market analysis, examines competitive insights, and considers future trends to position your business to capitalize on upcoming opportunities. By pinpointing key performance indicators and establishing achievable goals, we equip your business for sustained growth and prosperity.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our Training Services are crafted to equip your team with the skills required to thrive in the ever-changing digital environment. We emphasize practical skills that can immediately boost productivity and efficiency.; ; We offer customized training programs covering a broad spectrum of topics, from leveraging new technologies to mastering digital engagement best practices. Our training approach is centered on active learning, peer coaching, and ongoing support, ensuring your team not only acquires but also retains essential knowledge.; ; Additionally, we provide 'Train the Trainer' sessions to develop in-house experts who can further spread knowledge and skills across your organization. Our goal extends beyond mere training; we aim to foster a culture of continuous learning and innovation within your organization.; ; Ultimately, our dedication to quality assurance and rigorous performance testing is geared towards delivering sturdy, dependable, and high-performing digital solutions that meet the challenges of today's fast-paced digital landscape.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Setting up new systems and migrating data involves complex challenges. Our Setup and Migration Services are crafted to facilitate a smooth transition, minimizing downtime and maintaining data integrity. Our team ensures that your systems are fully operational, secure, and tailored to meet your business needs.; ; During the migration phase, our specialists employ a detailed approach to protect your valuable data. We manage all aspects, including data cleansing, mapping, and validation, through to the actual transfer, with a strong emphasis on securing data and preserving its integrity. Our objective is to execute a seamless migration process, enabling you to continue operations uninterrupted while we handle the technical details.; ; From the initial setup to the completion of migration, we offer the expertise and support needed to make the transition efficient and stress-free.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Quality Assurance Services focus on comprehensive testing of all digital elements to detect and address any issues before they affect your business. We employ both manual and automated testing methods to assess functionality, usability, compatibility, and security, ensuring your systems adhere to the highest quality standards.; ; Our Performance Testing Services are structured to rigorously assess your systems under real-world conditions. We analyse how your systems perform and respond under different stress levels to ensure they can withstand peak usage, reducing the likelihood of downtime or service degradation. These tests yield critical insights that help optimize the system for optimal efficiency.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Project Management
  • Internal Audit
  • External Audit
  • Security Risk Assessment
  • Access Control Policy
  • Sarbanes Oxley (SOX)
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Public sector organizations using cloud-based live services may require support to maintain a resilient, secure digital service that meets the Digital by Default standards. They must adapt to ongoing changes in user needs and policy modifications, necessitating a partner skilled in managing services designed for continuous enhancement. Our user-centric approach incorporates rigorous testing, metrics, and real-time service monitoring, assisting you in fulfilling user needs and achieving key performance indicators for the service. We offer comprehensive management of your digital products and services in the cloud.; ; Operational support includes proactive monitoring to ensure optimal system performance, code optimization, and maintained security. Our Build, Run & Operate service provides dedicated level three support during office hours for the live service. Additionally, we offer a full 24/7 support solution, complete with a help desk, if needed.

Service scope

• Service constraints: Not applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Client Agreed SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: WCAG 2.1 AAA
• Support levels: Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We do yearly internal Carbon Reduction assessment with a goal of Carbon Net Zero by 2030. In addition, Microsoft is already carbon net zero through purchasing ethical, and sustainable offsets.

  Covid-19 recovery

  During the pandemic, the shift from office-based environments to remote working marked a significant transformation in operational dynamics. Organizations had to pivot overnight, adopting new methods to access and utilize technology services. TESTQ played a crucial role in supporting numerous organizations, facilitating access to essential systems . Post-pandemic, TESTQ continues to aid in the transition to digital and cloud platforms, enhancing system robustness and reliability. The robust and secure features of this service ensure that organizations can access their critical services regardless of internet or mobile connectivity, preventing data loss and providing constant operational support. Throughout the pandemic, over 10 new clients chose TESTQ to navigate these changes, with 3 new clients in FY20, 1 in FY21, and another 4 in FY22. Integrity and People are central to TESTQ's values, deeply embedded within the company’s ethos. In light of COVID-19 recovery plans, TESTQ has considered long-term aspects such as sustained remote work and client preferences for onsite or virtual engagements. TESTQ's strategy ensures all actions align with these principles: • Business "resumption" activities are designed to meet TESTQ’s strategic, operational, and environmental needs while upholding core values of Integrity and People. • There is clear guidance on business travel, and customer needs and preferences are addressed through joint risk assessments conducted by the dedicated TESTQ Customer Success Manager. • Employee preferences for future working locations are considered, with clear guidelines and support for a hybrid work model provided.

  Tackling economic inequality

  Tackling economic inequality requires a multi-faceted approach from organizations, involving both internal policies and external initiatives. Here are some strategies which we follow:; ; 1. Fair Wages and Benefits: At TESTQ we pay employees fair wages as per SOC codes and government requirements and by offering comprehensive benefits which helps address economic disparities within the organization.; ; 2. Diversity and Inclusion: We are promoting diversity and inclusion in hiring, promotions, and leadership positions ensures equal opportunities for all our employees, regardless of their background at TESTQ.; ; 3. Education and Training: We at TESTQ provide training programs, such as internships and skills development initiatives, which empower individuals from marginalized communities to access better job opportunities. We are even planning on starting a apprenticeships program soon for TESTQ Technologies Limited; ; 4. Supplier Diversity: TESTQ partners with diverse suppliers and contractors from underrepresented communities which helps create economic opportunities and support small businesses.; ; 5. Community Engagement: We at TESTQ engage with local communities through philanthropy, volunteering, and partnerships with grassroots organizations helps address systemic issues contributing to economic inequality.; ; 6.Transparency and Accountability: We at TESTQ prefer being transparent about pay scales, promotion criteria, and diversity metrics, and holding leadership accountable for progress on equity and inclusion goals, fosters trust and ensures commitment to addressing economic inequality.; ; By implementing these strategies, our organizations can contribute to reducing economic inequality and creating more equitable opportunities for all individuals.

  Equal opportunity

  TESTQ upholds a firm commitment to fostering equality within our workforce, guided by our Diversity and Equal Opportunities Policies in alignment with the UK's Good Work Plan principles. These policies emphasize equal pay through annual audits, fair promotion practices, paid leave encouragement, reasonable work hours, decision-making autonomy, and mechanisms for reporting unethical behaviors or policy violations. Our Business Conduct and Ethics Policy sets clear targets for 2024, aiming to increase diversity by raising the representation of women from 25% to 50% and employing minority and underprivileged groups. We review these targets annually to shape our goals for the following year.; ; To address inequalities in employment, skills, and pay by 2025, we will implement several initiatives. These include conducting annual pay audits, ensuring all employees receive at least the Real Living Wage, and maintaining inclusive HR policies with mandatory bias and discrimination training throughout employment stages. Our onboarding training provides new entrants into the labor market with skills to transcend low-skilled, low-wage positions. Furthermore, this year we plan to prioritize disability-friendly office spaces and host a monthly community forum for employees to ask questions, receive support, raise concerns, debate, and share knowledge, fostering an inclusive and supportive workplace culture.

  Wellbeing

  TESTQ is dedicated to creating a workplace that embodies the following principles:; ; Prioritizing employee wellbeing across all business segments; Ensuring employees are informed about available support, its benefits for maintaining workplace wellness, and how to access it; Offering flexible working options whenever feasible; Communicating expectations clearly to employees; Providing opportunities for personal growth and professional development; Fostering a supportive atmosphere that values both teamwork and individual efforts; Cultivating an inclusive and welcoming work environment; Maintaining a strict policy against bullying, harassment, and all forms of discrimination

Pricing

• Price: £245 to £945 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dhan@testqtech.com. Tell them what format you need. It will help if you say what assistive technology you use.