BLUESTONEX CONSULTING LIMITED

SAP Business Technology Platform (BTP) Support and Innovation Factory

BTP Support and Innovation Factory services offer comprehensive end-to-end support for the SAP BTP ecosystem. It is designed to assist businesses in improving processes, optimizing performance, and adapting to changing markets. The call-off services cover various pillars, including UX strategy, integration, application build, BTP service architecture & BTP Health Check

Features

• Citizen Devoloper Support via call off
• Integration Support
• UX Design
• End to End support of BTP
• System Design & Archetecture
• Application Build or Support in Build
• Data Analytics
• Incorporation of AI or Gen AI
• BTP User Training and Upskill
• BTP Health Check

Benefits

• Increases customer internal skills
• Rapid adoption of SAP BTP
• Access to specialist advice and support
• Scalable support structure for your needs
• Can be used to augment existing resource
• UX enhances output of developments

£140 to £250 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.henry@bluestonex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

248355725508590

Contact

Richard Henry
+44 7714775537
richard.henry@bluestonex.com

Planning

• Planning service: Yes
• How the planning service works: BluestoneX supports businesses in planning their BTP adoption by conducting an Explore/Discovery phase to understand and document use cases. This phase includes a Design Thinking workshop to identify specific needs and assess the suitability of BluestoneX’s existing solutions for the business. A Design Document is created, detailing the applications, BTP services, and required architecture. BluestoneX then can facilitate a Proof of Concept (POC) stage, setting up and activating BTP services for applications, refining standard apps or building new ones as needed, and supporting deployment and testing. Feedback from the POC informs decisions on full rollout. BluestoneX’s approach ensures that the BTP services and architecture recommended are tailored to the unique requirements of each business, maximizing ROI and aligning with business goals.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: In the context of SAP BTP, Bluestonex provides training to customer BTP teams for the purpose of upskilling internal resources. Covering all pillars of BTP education is typically conducted as part of a call off structure accessed as part of a project or task that the internal resource is attempting. Other formats can be accomodated for end user training.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Bluestonex's Support and Innovation Factory offers a comprehensive suite of services to facilitate the activation of SAP's Business Technology Platform (BTP), including Integration Suite. Projects pertaining to integration suite often require migration efforts from the existing integration platform to Integration Suite service of BTP. Bleustonex specialise in aiding customers to transition from their current integration platforms to SAP's cloud-based solutions. Bluestonex provides a range of support options, from complete end-to-end mapping and execution to collaborative engagements with in-house teams, ensuring a smooth and efficient adoption of BTP services. ; Common examples of this are migration from SAP PI (Process Integration), PO (Process Orchestration) or even CPI (Cloud Platform Integration)
• Setup or migration service is for specific cloud services: Yes
• List of supported services: SAP Integration Suite

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Bluestonex conducts BTP Health Checks by assessing BTP service architecture, integrations, UX, and application adoption. Their proprietary software measures BTP service consumption and application use. The process includes educating customers on BTP usage, auditing consumption, and conducting reviews and workshops to identify new use cases for BTP services. The goal is to facilitate a customers journey on BTP adoption and manage license consumption effectively. The BSX monitor provides detailed insights into license usage, helping prevent overconsumption. The health check culminates in a summary document outlining findings and recommendations for leveraging BTP services for business transformation.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Bluestonex’s BTP Support and Innovation Factory services provide a flexible and comprehensive support system for both hosted BTP environments and client or third-party hosted systems. Here’s how they operate in each context:; ; Hosted BTP Environment: Bluestonex offers a Partner Managed Cloud (PMC) platform as a service, which includes provisioning, software accelerators, and design and innovation services & support. This service is hosted by SAP Hyper Scalers and can be managed by Bluestonex, including integration. Clients can choose from a list of Blueskyx Applications to add to their new Cloud UI, with support, innovation, design, training, and development days included as part of the innovation DNA; ; Client/Third-Party Hosted System: For systems hosted by clients or third parties, Bluestonex still provides a comprehensive set of services, including discovery, provisioning of new SAP BTP licenses, activation of services, development, deployment, and a managed services solution. This approach aims to quickly move clients to high value/ROI with an affordable monthly operating expense (OPEX) for innovation, using predefined service & software packages.; ; In both scenarios, Bluestonex ensures that the services are tailored to the infrastructure of the client, whether it’s a PMC or a third-party hosted environment, providing a seamless and efficient support experience

Service scope

• Service constraints: Service is only applicable for SAP's Business Technology Platform. BTP

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response within 1 hour for critical defect
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support can be provided in different models.; ; One Off - Call off bank of Hours to be consumed as and when required; PMC Support - Where hosting services are provided Bluestonex provide a monitoring and responsive service to issues and support enquiries. ; Support & Innovation Factory - Ongoing support set by an agreed level per month. This call-off can be consumed for a variety of requirements typically for enquiries or upskilling support. Tickets will be assigned to the most suitable representative for the field of BTP applicable. ; ; Customers will have access to both technical and functional consultants.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  At Bluestonex, we believe in the power of giving back to the community that has nurtured us. We understand that our success is intertwined with the well-being of our community, and we are committed to making a positive impact on it.; ; Our commitment to community support is not just a corporate responsibility; it’s a core part of our identity. We actively seek opportunities to contribute to our local community, particularly through the sponsorship of children’s sports. We believe that sports play a crucial role in children’s development, teaching them valuable life skills such as teamwork, discipline, and perseverance.; ; In 2024, our commitment to community support has manifested in the form of sponsoring a junior football team. This sponsorship is not just about providing financial support; it’s about investing in the future of our community. By sponsoring the junior football team, we are helping to provide the children with opportunities to learn, grow, and excel both on and off the field.; ; We are proud to support a sport that brings people together and fosters a sense of community. Football is more than just a game; it’s a platform for instilling values, building character, and creating lasting memories. Through our sponsorship, we hope to inspire the children to pursue their passions, strive for excellence, and believe in their potential.

  Equal opportunity

  At Bluestonex, we are deeply committed to fostering an inclusive and diverse technology industry. We firmly believe that everyone, regardless of their background, should have access to the opportunities that this dynamic field offers. To this end, we have established a partnership with a local school to provide work experience placements for students.; ; These placements are not just about gaining exposure to the tech industry; they are about empowering the next generation of tech leaders. We have designed our work environment to be welcoming and supportive to all students, irrespective of their socio-economic, cultural, or personal backgrounds. We believe that diversity is our strength and that it fuels innovation and creativity.; ; Moreover, we recognize and value neurodiversity. We understand that individuals with neurodiverse challenges bring unique perspectives and strengths that can greatly contribute to our organization and the tech industry as a whole. We strive to create a work environment where neurodiverse individuals can thrive and reach their full potential.; ; In our commitment to inclusivity, we continuously work towards eliminating any barriers that might hinder anyone from pursuing a career in technology. We are dedicated to creating a culture of acceptance and understanding, where everyone feels valued and respected.; ; Through our partnership with the local school, we aim to inspire students and provide them with valuable insights into the tech industry. We hope that this experience will ignite their passion for technology and encourage them to consider a career in this field.; ; In conclusion, at Bluestonex, we are not just building a diverse workforce; we are shaping the future of the technology industry. We are proud to play a part in paving the way for a more inclusive and diverse tech industry. We believe that our efforts today will lead to a more equitable and innovative tech industry of tomorrow.

Pricing

• Price: £140 to £250 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.henry@bluestonex.com. Tell them what format you need. It will help if you say what assistive technology you use.