Servent

VDI on Azure

VDI on Azure helps you build a Virtual Desktop Infrastructure (VDI) / Desktop as a Service (DaaS) landing zone to accelerate and facilitate your usage and/or migration to Azure Virtual Desktop (AVD).

Features

• In-depth assessment of your existing on-premises VDI infrastructure and applications
• Existing IT assessment and recommendations for right-sized AVD deployment
• Fully configured AVD resources (Workspaces, Hostpools, Application Groups)
• Installation and configuration of FSlogix
• Installation and configuration of applications to session hosts
• Detailed service overview and technical handover
• End user acceptance and validation

Benefits

• Economised VDI Infrastructure - pay for what you need
• Scale up or out based quickly based on immediate requirements
• Access core business applications remote and securely from any device
• Optimise user experience across existing investments such as Microsoft 365
• Benefit from best in class Azure security platform
• Automation, monitoring and alerting capabilities
• Save on labour intensive hardware maintenance

£500 to £1,600 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@servent.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

248559694546085

Contact

G-Cloud at Servent
0141 465 7075
g-cloud@servent.co.uk

Planning

• Planning service: Yes
• How the planning service works: With VDI on Azure we adopt a three-phase approach for; migrating to AVD, as shown below.; Our 3 phased approach is as follows:; ; - Discovery & Assessment; - Provisioning; - Optimisation & Benefits; ; We also help you make the most of Azure & AVD by introducing tools and processes that promote smarter working, such as automation, monitoring and alerting capabilities available in the Azure platform as well as working with you every step of the way to ensure that you have the right blend of knowledge and skills to support your VDI on Azure investment.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Azure Virtual Desktop

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Servent will undertake an in-depth assessment of your existing on-premises VDI infrastructure and applications. As part of this assessment we will identify current OS composition details, usage and performance data, readiness and resource consumption recommendations allowing for right-sized AVD deployment.; ; Deployment & Provisioning; ; Servent will provide you with the following:; • Configured Azure Tenant (if required); • Configured Identity Platform to support hybrid joined devices (if required); • Configured AVD tenant in accordance with latest best practice baselines and policies. ; ; This includes but is not limited to:; - Windows 10 Multi-User Desktop pool; - Capture and deployment of images to Azure VMs; - Installation and configuration of Applications to session hosts; - Installation and configuration of User Profile storage (Azure Files or NetApp Files); - Installation and configuration of FSLogix for user profile redirection; - Creation of application and desktop groups; - End user acceptance and validation; - Detailed service overview and technical handover along with all supporting architecture documentation
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Azure Virtual Desktop

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Servent provides support for Microsoft Azure via phone, email, ticketing and web chat.; ; Support for the Azure platform would be provided by Microsoft. See https://azure.microsoft.com/en-gb/support/plans/

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support is available to our customers 24x7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use the Microsoft Teams platform for web chat testing which offers an array of features and options for users who require assistive technology.
• Support levels: Servent provides support remotely normally, but for certain support requirements onsite assistance can be provided. Onsite support resource provided will meet requirements to resolve the support issue.; ; Support costs are established by the amount of support time required and based upon our standard day rates. If out of hours support, 24x7 are required then this can be arranged at additional cost based on customer requirements.; ; Additional Azure support is available via Microsoft.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 03/08/2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Microsoft Azure is committed to fighting climate change through various initiatives. One of the ways Azure fights climate change is by using renewable energy sources to power its data centers. Azure has set a goal to be powered by 100% renewable energy by 2025. Additionally, Azure is working to improve energy efficiency in its data centers, reducing the overall carbon footprint. Azure also offers its customers tools and resources to help them reduce their own carbon footprint, such as the Microsoft Sustainability Calculator, which helps customers understand and reduce their carbon emissions associated with their cloud workloads.

Pricing

• Price: £500 to £1,600 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@servent.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.