PRESIDIO SOLUTIONS UK LIMITED

iSaaS-Druva Data Security Cloud - Public Cloud Protection

Druva provides a cloud-native iSaaS platform for backup, disaster recovery, and data protection. It eliminates infrastructure complexity, ensures secure resilience across endpoints, servers, SaaS apps, and cloud workloads, and delivers centralized management with compliance-ready controls.

Features

• Automated backups for AWS and Azure workloads
• Cloud‑native SaaS delivery, no hardware or agents required.
• Global deduplication reduces storage and bandwidth usage.
• Centralised console for monitoring, reporting, and policy enforcement.
• Granular recovery of files, applications, and full workloads.
• AES‑256 encryption at rest, TLS 1.2+ in transit.
• Immutable backups protect against ransomware and accidental deletion.
• Role‑based access control ensures least‑privilege administration.
• Audit logs provide compliance visibility and forensic assurance.
• Seamless integration with native cloud services and APIs.

Benefits

• Reduced risk of cloud workload data loss.
• Rapid ransomware recovery minimises downtime and disruption.
• Compliance with GDPR, ISO 27001, and UK standards.
• Lower IT overhead through SaaS delivery.
• Real‑time visibility into cloud workload protection status.
• Seamless scalability for growing cloud environments.
• Strengthened security posture with encryption and immutability.
• Business continuity supported through resilient cloud protection.
• Coverage for multi‑cloud and hybrid government workloads.
• Faster disaster recovery with automated orchestration.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurementuk@presidio.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

248585258625512

Contact

Procurement UK
07717405567
procurementuk@presidio.com

About your service

• Service categories:

  Systems Infrastructure Software

  Storage

  Data replication and protection

  • Data Protection Software
  • Backup and Recovery Reporting Software
  • Replication Management Software

  Archiving

  • Email Archiving Software
  • File and Other Archiving Software
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Druva integrates with SaaS applications (Microsoft 365, Google Workspace), cloud platforms (AWS, Azure), and endpoints, extending native capabilities with enterprise‑grade backup, recovery, and compliance features.
• Cloud deployment model: Public cloud
• Service constraints: Druva is delivered as a SaaS platform hosted on AWS. Service availability may be subject to scheduled maintenance windows, communicated in advance. Performance depends on internet connectivity. Certain advanced features (e.g., disaster recovery orchestration) may require additional licensing. Data residency options are limited to supported AWS and Azure storage regions.
• System requirements:
  • Modern web browser (Edge, Chrome, Firefox, Safari)
  • Stable internet connection
  • Supported operating systems (Windows, macOS, Linux, iOS, Android)
  • Valid SaaS subscription license
  • API access requires admin credentials
  • Optional agent installation for endpoints/servers
  • Adequate local storage for temporary cache
  • TLS 1.2+ enabled network environment
  • Email system integration (for alerts/notifications)
  • Administrative access for initial configuration

User support

• Email or online ticketing support: Yes
• Support response times: Tickets acknowledged within 1 hour. Severity‑1 incidents prioritized 24x7 with immediate escalation. Standard issues resolved within agreed SLA windows.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Accessibility testing conducted with screen reader users (JAWS, NVDA) and voice recognition tools. Feedback from assistive technology users was incorporated to improve navigation, readability, and responsiveness.
• Onsite support: Yes, at extra cost
• Support levels: Standard support is included with subscription, covering email, phone, and web chat. Premium support offers a Technical Account Manager (TAM) or Cloud Support Engineer, with proactive monitoring and quarterly reviews. Premium support is billed separately. SLAs vary by tier, with faster response times and dedicated escalation paths for premium customers.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Druva provides comprehensive onboarding through online training, user documentation, and guided setup via the management console. Optional onsite workshops are available at extra cost. Customers receive step‑by‑step deployment guidance, policy templates, and integration support for SaaS apps, endpoints, and cloud workloads. A dedicated Customer Success team ensures smooth adoption and alignment with compliance requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers can export data directly via the management console or API. Bulk export tools support large datasets, with options for CSV, ODF, JSON, and XML formats. Druva ensures secure transfer and provides guidance for migration to alternative platforms. No additional cost is incurred for standard data extraction.
• End-of-contract process: At contract termination, customers retain full access to export their data. Standard secure deletion of customer data is included in the subscription price. Optional professional services for migration or extended retention are available at extra cost. Druva ensures compliance with GDPR and UK government data handling requirements during offboarding.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: A web‑based console with dashboards, policy management, reporting, and role‑based access controls. The interface is intuitive, with search, filtering, and drill‑down capabilities for managing workloads and compliance.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Testing conducted with screen reader users (JAWS, NVDA) and voice recognition tools. Feedback from assistive technology users was incorporated to improve navigation, readability, and responsiveness. Iterative testing validated compliance with WCAG 2.2 AA standards.
• API: Yes
• What users can and can't do using the API: Users can configure backup policies, automate scheduling, query reports, and integrate with external systems. Setup is enabled via API keys and role‑based permissions. Limitations: destructive actions (e.g., permanent deletion) restricted to admin roles; advanced orchestration requires premium licensing.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators can customise backup policies, retention schedules, reporting dashboards, and role‑based access controls. Customisation is performed via the web console or API. Only authorised administrators can apply changes, ensuring governance and compliance. Buyers can tailor policies to meet organisational, regulatory, and workload‑specific requirements

Scaling

• Independence of resources: Druva’s multi‑tenant architecture isolates customer environments, ensuring workloads are logically separated. Elastic scaling automatically provisions additional compute and storage resources as demand increases. Performance is continuously monitored, with proactive load balancing across regions to maintain SLA compliance and prevent service degradation.

Analytics

• Service usage metrics: Yes
• Metrics types: Druva provides detailed metrics including backup success/failure rates, storage consumption, deduplication efficiency, recovery point objectives (RPO), recovery time objectives (RTO), and performance trends. Administrators can monitor workload health, policy compliance, and SLA adherence through dashboards and reports.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Druva

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Customer data is encrypted at rest using AES‑256. Encryption keys are managed securely with role‑based access and hardware security modules (HSMs). Physical access to storage is restricted and monitored under ISO/IEC 27001 controls.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data directly through the Druva management console or via secure API calls. Bulk export tools support large datasets, with options for CSV, ODF, JSON, and XML formats. Exports are encrypted in transit using TLS 1.2+ and can be scheduled or performed on demand. Administrators control access to export functions, ensuring compliance and governance.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • XML
  • ZIP
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • XML
  • ZIP

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Druva enforces secure connections using TLS 1.2+ with strong cipher suites. Optional VPN/IPsec tunnels are supported for enhanced security. All traffic is encrypted in transit, with mutual authentication and certificate validation to prevent interception or tampering.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Internal communication between services is encrypted using TLS 1.2+. Data flows are segmented by role‑based access, with continuous monitoring and intrusion detection systems ensuring integrity and confidentiality

Availability and resilience

• Guaranteed availability: Druva guarantees 99.9% service availability under standard subscription terms. Availability is measured monthly, and service credits are issued if SLAs are not met. Critical workloads are continuously monitored, with proactive remediation to maintain uptime. Customers are notified of planned maintenance windows in advance, and high‑availability architecture ensures minimal disruption. SLA terms include response commitments for severity‑1 incidents, with escalation paths to ensure rapid resolution. Service credits are applied automatically if availability falls below the guaranteed threshold.
• Approach to resilience: Druva is built on AWS’s resilient infrastructure, leveraging multi‑region replication and automated failover. Data is stored redundantly across geographically separate facilities to ensure continuity. The platform uses microservices architecture, enabling isolated recovery of components without impacting the entire system. Continuous monitoring, intrusion detection, and automated scaling protect against performance degradation. Disaster recovery orchestration ensures workloads can be restored quickly in the event of outages. Detailed resilience information is available on request for government buyers requiring deeper assurance.
• Outage reporting: Druva provides transparent outage reporting through a public status dashboard, API integration, and email alerts. Customers can subscribe to notifications for real‑time updates on service health. Outages are classified by severity, with detailed incident reports shared post‑resolution. The dashboard displays current status, historical uptime, and maintenance schedules. API endpoints allow integration with customer monitoring systems. Email alerts are sent to designated contacts, ensuring buyers remain informed throughout the incident lifecycle.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Druva requires user authentication via MFA, identity federation with enterprise identity providers, or username/password credentials. MFA options include SMS, authenticator apps, or hardware tokens. Federation allows seamless single sign‑on (SSO) integration. All authentication traffic is encrypted using TLS 1.2+.
• Access restrictions in management interfaces and support channels: Druva requires user authentication via MFA, identity federation with enterprise identity providers, or username/password credentials. MFA options include SMS, authenticator apps, or hardware tokens. Federation allows seamless single sign‑on (SSO) integration. All authentication traffic is encrypted using TLS 1.2+.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: Management access requires MFA combined with TLS client certificates or identity federation. Administrative accounts are tightly controlled, with session monitoring and automatic timeouts. All management actions are logged and reviewed for compliance.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Druva operates a formal Information Security Management System (ISMS) aligned with ISO/IEC 27001. Policies cover access control, data protection, incident response, and vulnerability management. Compliance is enforced through regular audits, mandatory staff training, and board-level oversight. A dedicated Chief Information Security Officer (CISO) reports directly to executive leadership, ensuring accountability. Policies are reviewed annually and updated to reflect evolving threats and regulatory requirements. Incident reporting structures ensure rapid escalation and resolution, with transparency to customers.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All service components are tracked through their lifecycle. Changes undergo risk assessment for potential security impact, peer review, and approval before deployment. Automated CI/CD pipelines enforce version control and rollback capabilities. Audit logs record all changes for compliance.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: All service components are tracked through their lifecycle. Changes undergo risk assessment for potential security impact, peer review, and approval before deployment. Automated CI/CD pipelines enforce version control and rollback capabilities. Audit logs record all changes for compliance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: SIEM tools monitor logs in real time to identify compromises. Alerts trigger incident response workflows. Security teams investigate and remediate within defined SLAs. Monitoring covers infrastructure, applications, and access channels.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Pre‑defined playbooks exist for common events (e.g., ransomware, data breach). Users report incidents via console or support channels. Incident reports are shared post‑resolution, detailing root cause, remediation, and preventive measures.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Druva offers a 30‑day free trial with full functionality, including backup, recovery, reporting, and policy management. The trial allows buyers to evaluate performance, compliance, and usability before committing to subscription.
• Link to free trial: Available on request or via Druva’s website trial registration page.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-Lign Compliance and Security inc
• ISO/IEC 27001 accreditation date: Monday 1 September 2025
• What the ISO/IEC 27001 doesn’t cover: ISO/IEC 27001 provides assurance that our organisation operates a certified Information Security Management System (ISMS); however, it does not guarantee absolute security or address every security requirement in isolation.; ; Specifically, ISO/IEC 27001 does not:; ; Guarantee that security incidents will not occur, as it focuses on risk management rather than eliminating risk.; ; Prescribe specific technical security controls, tools, or configurations, allowing organisations to select controls based on risk and business context.; ; Validate the effectiveness of real-time operational security or prevent human error or misconfiguration.; ; Fully address sector-specific or regulatory requirements such as UK GDPR, NCSC Cloud Security Principles, or public sector data classification requirements.; ; Define customer responsibilities within shared responsibility models for cloud services.; ; To address these limitations, we supplement our ISO/IEC 27001-certified ISMS with service-specific security controls, alignment to relevant public-sector guidance, technical security standards, and ongoing operational monitoring and assurance.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Monday 26 January 2026
• What the ISO 9001 doesn’t cover: Scope limitation: Our QMS certification applies to the provision of cloud service resale and associated support activities delivered from our UK based operations team. It does not cover the design, development, or operation of the SaaS platforms themselves (e.g., Druva, CommVault, Veeam, Mimecast), as these are owned and managed by third-party vendors.; Non-applicable requirements: ISO 9001 clause 8.3 (Design & Development) is not applicable, as we do not design or develop software or cloud platforms; we act solely as a reseller and provide configuration and support services.; Third-party exclusions: Vendor-managed infrastructure, data centres, and security operations for the SaaS products are outside our certified QMS. These remain under the control of the respective vendors’ management systems.; Geographic exclusions: Our certification covers UK-based operations only; offshore vendor facilities and global support centres are not within scope.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 54eff155-3b4c-4a81-9914-e6886f4fac17
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7b547487-b146-4ebf-8af3-2f843e6350b2
• Other security certifications: Yes
• Any other security certifications: NHS DSP Toolkit

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurementuk@presidio.com. Tell them what format you need. It will help if you say what assistive technology you use.