DolpTec

Azure Cloud Data Centre Managed Service

DolpTec is a Azure (Microsoft) AI Partner and provides fully managed service. All the services and features of an Azure (Microsoft) solution managed and supported by fully Azure (Microsoft) certified technicians and consultants. Managed Azure environment supported 24 x 7. Expertise in cloud native solutions, solution architecture and technical consultancy.

Features

• Azure (Microsoft) Reseller service procured and managed on your behalf
• Patching, security, backups, and monitoring of VM instances and databases
• Support ML and AI, data lakes and analytics, and IoT
• 24/7 support and AWS infrastructure automation
• Support serverless technologies for running code, managing data, integrating applications
• Azure Databases Support
• Azure (Microsoft) Configuration Management
• Azure (Microsoft) Deployment & Management
• SLA Driven and ITIL
• Establish service delivery governance practices providing maximum value

Benefits

• Azure (Microsoft) certification
• Implement architecture essential to scalability
• Monitored and supported 24/7/365
• Access to Azure (Microsoft) experts, DevOps engineers and support engineers.
• Continuously improving service delivery while achieving cost optimisation
• Good understanding of SRE principles
• Good understanding of ITIL Service delivery framework
• Monitoring & Alerting
• Well defined Incident Management
• Post-Incident reviews

£400 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at azeems@dolptec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

248882624488272

Contact

Azeem Shaikh
02081356162
azeems@dolptec.com

Planning

• Planning service: Yes
• How the planning service works: Our Approach: Discovery Phase > Design and Planning: The first step is to design and plan the environment based on your goals, technical requirements, and compliance considerations. Test & Learn Phase > Provisioning and Configuration Automation: Once the design is finalized, we provision and configure using automation tools and infrastructure as code practices.; Measure & Control Phase > Security and Compliance Assessment :In order to implement robust security controls, access management policies, encryption mechanisms, and compliance framework.; Monitor & Rectify Phase > Monitoring and Management: Effective monitoring and management are essential for maintaining the health and performance of the environment.; Improve & Growth Phase > We continuously evaluate the environment, analyze performance metrics, and identify opportunities for optimization, cost savings, and innovation.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: At DolpTec we work in partnership with our clients throughout the programme, project or product lifecycle to fully understand your training needs. We provide standard and ad hoc training tailored to your transition and cloud services. Training and knowledge transfers includes:; ; • Training: video tutorials, remote or on-site coaching, one-to-one, group and department training sessions. Training materials included.; ; • Mentoring: knowledge transfer is key to our approach, this can be developed with your teams or provided by subject matter experts periodically throughout the lifecycle of works undertaken.; ; • Shadowing: from supporting the development of junior staff through to building skills within your teams, shadowing can take place on a full/part time basis. This enhances the skills transfer approach and supports your team in strengthen their own capabilities.; ; • Informal training sessions: Effective short sessions (often 15-30 minutes), utilising scrum and agile approaches to learning that can assist your team to understand effective ways of work.
• Training is tied to specific services: Yes
• Services the training service works with:
  • AWS
  • GCP
  • Azure
  • OVHCloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At DolpTec we provide comprehensive services for the set-up and migration of cloud applications and platforms. In addition to this, we provide a full roadmap to support the transition from legacy systems to cloud hosting or cloud software.; We understands the need to migrate with minimal disruption and provide, where possible, fully operational services. We therefore reduce the risk of outage and data loss through structured planning, testing and execution methodology.; New ways of working can take time to embed into a team or practise, therefore our lessons from previous programmes of work can be shared, combined with our transformational change experience to deliver successful outcomes.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We perform rigorous quality assurance and performance testing during our implementation and planning phases, prior to the go live date. Our comprehensive quality assurance is offered through the lifecycle of product development, providing our clients with robust and scalable solutions to meet their requirements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provides individuals and teams which support the full lifecycle of project/programme discovery through to implementation, maintenance, testing and continuous improvement. We work with you to be an extension of your team, providing the capability and skills that you need when you need them.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Priority incidents can be responded up to 15 Minutes. Overall response time matrix will be agreed as part of Service Level Agreement with Client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We can support with multiple options including 24x7 support and other. Support Model will be decided on agreement with client.
• Web chat accessibility testing: None
• Support levels: DolpTec offers four levels of support with the following support hours:; 1) Platinum: Full 24*7 support service suitable for the most business critical applications.; 2) Gold: On-call 24*7 support service appropriate for public facing applications that are utilised 24*7.; 3) Silver: 8am to 6pm Monday to Friday, excluding public holidays. This extended hours model is targeted at customers requiring cover for a flexible working day.; 4) Bronze: 9am to 5pm Monday to Friday excluding public holidays.; The Service Desk is contactable from 8am to 6pm on UK working days.; The Service Desk responds to questions depending on the Severity Level of the call as follows:; a) Severity Level 1 (Critical) - the reported problem causes a halt to the client’s core business processes and no workaround is available.; b) Severity Level 2 (Major) - the reported problem causes degradation of the client’s core business processes and no reasonable work-around exists.; c) Severity Level 3 (Intermediate) - the reported problem impacts the client’s operational environment, but does not affect core business processes. A work-around is available.; d) Severity Level 4 (Minor) - a non-critical problem is causing some disruption, but with little or no impact on the client operation.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Amazon Web Services, Google Cloud, Azure Cloud, OVHCloud

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We continue to vigorously pursue our carbon reduction policies, and would start publishing our Carbon Reduction plan on our website. Our move towards hybrid working in recent times and promotion of car sharing and public transport plans reduces staff vehicle emissions when we do commute to our offices.

  Covid-19 recovery

  We have been able to retain full employment and activity throughout the pandemic. We have supported employees with their working from home arrangements with extra equipment and additional work-related support, with a focus on preventing loneliness and looking out for those whose mental health might be suffering.

  Tackling economic inequality

  We continue to grow our business, acquiring further premises and hiring more staff. As an responsible and ethical business, towards its people, every employee is rewarded in the success and profits of the company.

  Equal opportunity

  At DolpTec we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. ; The organisation - in providing goods and/or services and/or facilities - is also committed against unlawful discrimination of customers or the public.

  Wellbeing

  The quality of the working environment and the wellbeing of staff is at the heart of our culture. We have a dedicated Mental Health and Wellbeing Facilitator who curates and shares ideas and tasks to help maintain and improve mental health and wellbeing at DolpTec. The facilitator is currently investigating Employee Assistance Programs which can be used to promote good mental health and wellbeing in a work environment and can offer additional support above the fantastic support network we already have in place.

Pricing

• Price: £400 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at azeems@dolptec.com. Tell them what format you need. It will help if you say what assistive technology you use.