EXTRA TECHNOLOGY LIMITED

Expert.ai NLP

We resell Expert.ai's Natural Language Programming Tool which is able to read unstructured data, such as emails, understanding the meaning and context.

Features

• Can read any form of data stream, including handwriting.
• Choice of multiple OCR engines to extract unstructured data.
• Support for single and multiple page documents.
• OCR support for 190 languages.
• Role-Based Access Control for new learning instances.
• Integrates seamlessly with Automation Anywhere's RPA tool.
• Microsoft Azure SQL database service Platform as a Service (PaaS)
• Counter for number of pages uploaded

Benefits

• Latest computer vision technology cuts down setup time by 90%
• Machine learning continuously drives down validation costs
• Built-in RPA integration automates processing from invoice to payment
• 4x faster to setup than intelligent OCR
• Accelerated ROI
• Rapid time to Value: 70% end-to-end automation within 4 weeks
• Continuous Learning: Learns from human in the loop feedback

£114,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.donoghue-parker@extratechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

248923452951292

Contact

Paul Donoghue-Parker
07739340099
paul.donoghue-parker@extratechnology.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No service constraints.
• System requirements:
  • Standard cloud deployment (AWS/MS Azure) of a single instance:
  • 2nd generation intel Xeon Platinum 8000 series processor (cascade Lake)
  • Turbo CPU clock speed up to 3.1GHz
  • 8 core
  • 32G RAM

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Yes. We provide different levels of support based on the application criticality tier as assessed by our customer. SLAs' are defined accordingly.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Generally, expert.ai do not offer a chat based support. If requested we rely on MS TEAMS.
• Web chat accessibility testing: Generally, expert.ai do not offer a chat based support. If requested we rely on MS TEAMS.
• Onsite support: Yes, at extra cost
• Support levels: Both inclusive and paid support models available. ; The vendor provides different levels of support based on the application criticality tier as assessed by our customer. SLAs' are defined accordingly.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Ensuring a smooth start in terms of product installation and customer relationship is crucial. Our team will ensure the product is successfully installed and working correctly. We also have our own support team that provide product and bot development support.; ; expert.ai provides a Training & Certification program which is described here https://www.expert.ai/partners/training-certification-program/? ; Product on-boarding video-trainings produced by the expert.ai academy are also available
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The Expert.ai Cloud Solution will keep customer data, configs (bots), IQ Bot data, and most logs for 30 days after the customer’s subscription ends. Log files will be deleted no later than 180 days after the customer’s subscription ends.
• End-of-contract process: At the end of the contract the license will expire and the product will cease to work. Our system automatically notifies the expert.ai delivery staff before the license expires. Renewals are arranged in advance of the contract end date to ensure a smooth continuation of services. If you choose not to renew, the software is uninstalled from the servers. Upon termination of a supplier relationship, Expert.ai shall return all customer content in its possession or will certify that all customer content has been securely destroyed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web browser interface, endpoint specific and individual to each client/user. There is also an installable client to use for development.
• Accessibility standards: None or don’t know
• Description of accessibility: Web endpoint specific and individual to each client/user. All functions and operations are available.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The API allows users to send and retrieve data to the models. ; It can also be used for set up and various other administrative tasks.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Cloud-native microservices architecture etc.

Analytics

• Service usage metrics: Yes
• Metrics types: 1. System performance measurement (e.g. memory occupation, disk usage, uptime, etc) are provided. 2. runtime core metrics (CPU load, memory load, etc.). 3. Quality metrics, to measure, monitor and tune with the quality of the results obtained by our semantic engine (e.g. precision, recall, F-measure)
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Expert.ai

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Data at rest are protected with Advanced Encryption Standard (AES) encryption algorithm with keys lengths 128/256 bits
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Service web interface allows limited export of automation code only, no user data is exportable or stored, unless intentionally incorporated into automation code.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • TXT
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • TXT

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs are part of the standard expert.ai contract (EXHIBIT B_SLA_SaaS) which is agreed with the customer to match their actual requirements. Expert.ai can provide emergency support services (for Priority 1 issues) 24 hours a day, 7 days a week, excluding bank holidays. The standard contract is based on the following table, showing the Initial Response and Resolution Response Times for Each Priority Level.; ; Priority Level Initial Response Time Resolution Response Time; 1 1 Business Hour 4 Business Hours; 2 4 Business Hours 1 Business Day; 3 8 Business Hours 5 Business Days; 4 5 Business Days At Expert System’s discretion; ; The same contract describes how users are refunded, for each priority issue. For example: if expert.ai is unable to cure a Priority 1 problem within 72 hours after first notification by Customer of the problem, Customer may request a credit (1% of the monthly Service Fee) (applicable to the then-current Service month) for each full day the problem remains unresolved. Downtime Credits to the Service for any month will be capped at the total amount of the monthly Service Fee paid by Customer for the then-current Service month.
• Approach to resilience: The approach to resilience is defined within expert.ai’s plans of Disaster & Recovery and of Business Continuity, in addition to expert.ai’s certification processes, which are all oriented towards continuous improvement and optimization of activities. The expert.ai Information security team is responsible for all these activities.
• Outage reporting: Email alerts - The strategy for managing any service outages is part of the standard expert.ai contract which defines SLAs (EXHIBIT B_SLA_SaaS) and that is agreed with the customer to match their actual requirements. Email alerts is the standard way to report outages.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access is deny-all and allow by exception based on roles, domains as defined in role-based accessibility control (RBAC). RBAC model ensures each User has console-access, to view information or data that is relevant to the role assigned by the Control Room Administrator. User Roles and relevant privileges are assigned from the Security Console. The users have roles based on the role permission given by the admin.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: December 2021
• What the ISO/IEC 27001 doesn’t cover: All expert.ai’s processes are covered by ISO/IEC 27001. What follows is the Scope of our Information Security Management System: Development, management and delivery of Artificial Intelligence platforms and software in the field of Natural Language Processing & Understanding, carried out through the processes of Information Technology, Research & Development, Human Resources, Finance and Project Management.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Expert.ai's Policies and Procedures are classified as "confidential" but adhere to ISO27001 standards.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Reports and/or change requests are forwarded by filling in a special form or via e-mail. The main phases in the change management process are: modification and request, analysys, development and testing, planning, implementation and testing of the change, closure of the modification.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Automated Vulnerability Assessment activities are carried out on a bi-monthly basis by expert.ai. They include all services, systems and servers of Production and Development belonging to expert.ai. The activity results in the production of documentation reporting all the vulnerabilities and weak configurations found, and the corrective actions suited to eliminate the de-tected vulnerabilities and to improve the robustness of the configurations of the scanned services, systems, and servers in order to reduce the likelihood and the impact that could result from the exploitation of such vulnerabilities.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Logs are analysed when necessary and on regular basis
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Policies and procedures are in place in order to be compliant with ISO/IEC 27001, GDPR and Business Continuity principles according to ISO 22301:2019

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: Companies House

Social Value

• Fighting climate change:

  Fighting climate change

  N/A
• Covid-19 recovery:

  Covid-19 recovery

  Throughout Covid, we were fortunate enough that our business set up naturally allows our team to work from home if needed. In fact, a large proportion of our work is delivered to clients remotely anyway. This has meant that as our team returned to the office, they were able to do it at a pace that made them feel comfortable which reduced stress and anxiety levels.; From a customer point of view, automating manual tasks has meant they can free up their existing staff from the mundane, repetitive tasks and focus on the more business critical elements of their job which are needed to help businesses grow and flourish after the Covid set back.
• Tackling economic inequality:

  Tackling economic inequality

  We have been able to see first-hand the immense stress that has been put on the NHS as a result of Covid having worked with the finance department at Manchester University NHS Foundation Trust for the last 2.5 years. Working with the Trust and using Intelligent Automation, we have developed an automated invoicing process which a) greatly reduces the demands on the existing team, allowing them to focus on other, more critical elements of their jobs and b) ensure suppliers were paid on time, without delay.
• Equal opportunity:

  Equal opportunity

  N/A
• Wellbeing:

  Wellbeing

  N/A

Pricing

• Price: £114,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A dedicated instance of the solution can be installed on cloud for qualified prospects and customers for evaluation purposes. The trial allows to understand and semantically process any textual content in different languages detecting topics (automatic classification based on out-of-the-box ontologies) and extracting all relevant entities (data extraction)
• Link to free trial: https://try.expert.ai/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.donoghue-parker@extratechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.