Grove Information Systems

Cylance - End Point AI Enabled Anti Virus Protection

Cylance leverages AI to detect and prevent malware from executing in real time. By taking a mathematical approach to malware identification utilising patent-pending, machine learning techniques instead of reactive signatures and sandboxes, Cylance renders new malware, viruses, bots, and unknown future variants useless.

Features

• Endpoint Security Solution
• Antivirus
• Prevent Malware
• Artificial Intelligence
• Real-time protection
• Automated response

Benefits

• Malware Execution Control
• Device Control
• Application Control
• Script Control
• Memory Protection

£1.75 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

249271378209943

Contact

Philip Witheridge
+44 207 493 6741
pwitheridge@groveis.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Due to very low resource requirements, Cylance is compatible with much older operating systems than traditional solutions would support. It is also designed to work with servers, machinery and other devices that require protection. It is recommended that devices have 2GB of RAM and 500MB of hardware space available.
• System requirements:
  • Windows XP SP3 (32/64-bit) with KB 968730 hotfix or above.
  • Windows Server 2003 SP2 with KB 968730 hotfix or above.
  • Mac OS X 10.9 (Mavericks) and above.
  • RHEL/CentOS 6/7+
  • Supports the SSE2 Instruction Set.
  • 2GB RAM
  • 500MB Disk Space (More if logging is enabled)
  • .NET Framework 3.5 SP1 or later
  • Cylance Optics requires Windows 7 or Above.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Within 15 mins.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: P1 – Critical business impact or critical loss of service; Must be logged via telephone; 75% of calls within Business Hours will be responded to within 1 minute.; Outside Business Hours be responded within 30 min.; Resolution plan will be relayed within next 4 hours; ; P2 – Major or partial loss of service where a work-around does not exist; May be logged via telephone or via mail.; Logged within Business Hours will be responded to within 30 mins.; Logged outside of Business Hours will be responded on the next Business Day; ; P3 – Question or how to queries or minor service impact; May be logged via telephone or via mail.; Logged within Business Hours will be responded to within 1 Hour.; Logged outside of Business Hours will be responded on the next Business Day; ; P4 - Documentation and enhancement requests ; May be logged via telephone or via mailL; Logged within Business Hours will be responded to within 3 Hours.; Logged outside of Business Hours will be responded on the next Business Day; ; Provided that the customer provides all requested information in timely manner; Technican Account Manager can be assigned.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Upon sign up, Grove requests a Technical Point of Contact list of any authorised personnel who can log, access and change tickets on your organisation's behalf. Those users are then sent credentials, instructions and log in tokens to enable them to utilise our support service.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Once the contract comes to an end, all data collated will be returned in a pre-agreed format.
• End-of-contract process: Service will cease at the end of the contract term. All customer data will be returned in a pre-agreed format on request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: They work the same on desktop and mobile.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: All software management is maintained by web interface. Users can be administered and updated from this interface also along with analysis of threat data and threat reports.
• Accessibility standards: None or don’t know
• Description of accessibility: User communicates with service using TLS encryption, management is over browser using HTTPs.; ; All software management is maintained by web interface. Users can be administered and updated from this interface also along with analysis of threat data and threat reports.
• Accessibility testing: The platform Cylance use has been designed to utilise the built in assistive technology features of a standard browser.
• API: Yes
• What users can and can't do using the API: Cylance offer an API that provides the same services as the web interface above.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Cylance has been designed to be horizontally scalabe, therefore more resources are automatically added without customer request.

Analytics

• Service usage metrics: Yes
• Metrics types: Threats Detected and Quarantined; Top 10 Devices Experiencing Threats; Total Files Analyzed; Malicious Use of Memory; Number of active instances
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Cylance

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: CylanceOPTICS Root Cause Analysis web interface allows for export of an event list of all issues.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Cylance is applied to existing cloud infrastructure and is dependent on client's infrastructure up time.
• Approach to resilience: Available on request.
• Outage reporting: Email Alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Users can only be added and removed to the support portal by an authorised technical point of contact.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Unknown
• ISO/IEC 27001 accreditation date: Unknown
• What the ISO/IEC 27001 doesn’t cover: Unknown
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and Change Management processes are in place with formal management responsibilities and procedures assigned to ensure appropriate change control. Changes are logged for audit and all relevant information is retained.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning of the support platform is performed using industry leading services. Processes are in place to ensure that patching and remedial actions are taken in a regimented and consistent fashion to limit the business impact of newly discovered vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective Monitoring Approach conforms with ISO27001 Standards for logging and monitoring our services, and how to identify, handle and respond to incidents quickly.
• Incident management type: Supplier-defined controls
• Incident management approach: ISO27001 Standards

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  The solutions and services we offer to G Cloud procurement organisations typically require new skill sets for which we provide employment and follow on mentorship training and growth opportunities.

Pricing

• Price: £1.75 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 day POC

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.