Charterhouse Voice & Data

Pentesec Managed Detection and Response

Pentesec’s Managed Detection and Response (MDR) service combines industry-leading technologies with oversight from the experienced team in our Security Operations Centre (SOC), to provide enhanced visibility and protection and the ability to respond to incidents before they become threats.

Features

• Multi-layer security
• Behavioural detections
• Rapid threat containment
• Deception Technology
• Security Automation
• Easy deployment through an array of options
• Restoration
• Threat Hunting

Benefits

• Extensive Threat Visibility
• Accelerated Incident Response
• Access to World Class Talent
• Aligned to Customer Goals
• Reduction of Risks
• Maximum Protection from Evolving Threats

£58.70 a device a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

249319986551801

Contact

Liz Holmes
02076137441
publicsector@cvdgroup.com

Planning

• Planning service: Yes
• How the planning service works: Pentesec's team of Master engineers will engage with customers to design and implement the right solution for their infrastructure. This can take place as a prior engagement using Direct Access Services, or be factored into an overall project.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Pentesec offer skill sharing during projects, and operate a vendor accredited training centre that can offer official vendor training courses to customers.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: This service aims to ensure that threats are detected and responded to, so the aim is to ensure that your existing security is performing adequately to enable the service to operate effectively.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: If your requirements are considered 'unusual' and 'non standard' please reach out to us and we can review whether accommodations or recommendations can be made.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Alert response from MDR systems: ; ; P1: Multiple malicious non mitigated alerts; ; P2: Single Malicious non mitigated alert; ; P3: Suspicious non mitigated alerts ; ; 30 minutes; ; 60 minutes; ; 4 working business hours ; ; Incident created on ITSM ticket, customer informed immediately thereafter, whilst further investigation and analysis continues.; ; As above; ; Ticket created on ITSM system. Customer informed if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Security Essentials VM operates across 3 core tiers: Standard, Lite and Basic and we’ll talk about them from right to left.; ; IVM Professional; IVM Pro is our highest level of service that gives you access to our security analysts, along with support for the rollout of the solution into your environment. We conduct customised and managed vulnerability scans for you and report the results back - enabling you to prioritise where you want to focus your internal resources. This level of service is best suited to businesses looking for a fully managed and maintained service that leverages our expertise to protect your business.; ; IVM Lite; IVM Lite is our basic level of service where we provide limited access to our security experts. This level of service is best suited to companies that have sufficient internal resource to manage the solution themselves.; ; Both levels of service come with the option of bolting on a “Hosted Console/Scan Engine”

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 15/09/2021
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have committed to achieving Carbon Net Neutrality and have in place a clear and achievable plan to get there. See section 5 for more details. We know our operations and delivering for customers has an impact on the environment. We have a carbon footprint and we have completed significant works to understand the extent of that impact on the environment. That allows us to adopt genuine and realistic targets to reduce our impact, as well as implement new ways of working to achieve those reductions. Throughout 2022-24+ we have worked with experts from Sustainable Advantage, a leading environmental consultancy, to complete a thorough ESG review, and to complete a full carbon baselining. Through this work we have adopted a bold and ambitious new Environmental Policy, which includes targets to achieve Carbon Net Zero. We also publish a Carbon Reduction Plan on our website which outlines how we plan to achieve Net Zero.

  Tackling economic inequality

  We support our staff with enhanced benefits, including additional holidays, employee assistance programs, health insurance, and other benefits. We pay our employees above the minimum wage in all our locations and invest in external benchmarking to objectively measure that we are paying fair rates for the work our people do. Our Cyber Security team, based in Peterborough, have established links with local secondary schools to support a school leaver program. We actively recruit school-leavers into appropriate roles in the business and invest in their learning. Where possible, we work with local companies to support us in our purchasing and delivery of goods and services. In addition to our supply chain, our colleagues travel across the UK to support our customers, and we spend money in the local communities we travel to.

  Equal opportunity

  We have an established D&I policy and are working hard to make the demographic profile as a business match those of the communities where our offices are based. We employ people from across the UK, and offer a hybrid working policy as standard. We also support fully remote working where the role permits, which ensures our many vacancies are open to everyone from John o’Groats to Land’s End. We publish a modern slavery statement on our website annually, which sets out how we ensure no modern slavery exists in our supply chains.

  Wellbeing

  We invest in well-being programmes, train mental health first aiders and support an employee assistance programme giving access to confidential help on any issue for any employee. Each year our employees nominate our chosen charities who we then support throughout the year as part of our charity initiatives. We ensure our chosen charities are local to our office locations. We encourage our employees to volunteer with their local communities and support them when they do through flexible working. We have colleagues who volunteer with sports clubs and charities, as well as share their expertise on committees and boards.

Pricing

• Price: £58.70 a device a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.