Arch

Content Management Solutions

Our custom built, closed-source Content Management Solution (CMS) has been specifically tailored for today's online climate and will allow full, secure control over all aspects of your website. Built on an enterprise MVC framework it can also be easily adapted to meet any needs

Features

• Cross browser and device testing
• Website development
• Website design
• Data migration
• Efficient, agile development methodologies

Benefits

• Strict delivery schedules
• Agile development minimizes specification-delivery diverge
• Fully responsive website
• Ground-up, custom platform

£1,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@wearearch.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

249395956180016

Contact

Matthew O'Connor
0191 432 5165
info@wearearch.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday-Friday 9am-5pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard support - 9-5:30; Additional support available on request
• Support available to third parties: No

Onboarding and offboarding

• Getting started: All of our software comes with full training and support. Specific training sessions, including on-site and additional documentation can be provided on request
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users have full access to their data when they are in contract with us and a data-dump can be provided on request should the client need it.
• End-of-contract process: All of our clients data can be collated and provided on request at the end of the contract with no additional cost unless otherwise explicitly stated during contract agreement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We can either provide a dedicated mobile solution or a responsive web-based interface. All core features work across all platforms, exact behaviour and limitations subject to contract.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: We provide a dedicated management interface for our content managed solutions.
• Accessibility standards: None or don’t know
• Description of accessibility: We work with our clients to agree and develop towards an accessibility standard that they require
• Accessibility testing: We work with our clients to agree and conduct accessibility testing as required. We also have a sister company who operates in the accessibility market as well as contacts in the industry with whom we work with.
• API: Yes
• What users can and can't do using the API: Our web based services come with their own REST API and specific API end-points and functionality can be developed on request
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Our service is completely bespoke and we work with the client and their requirements in order to offer a personalised solution

Scaling

• Independence of resources: We ensure that all users are appropriately segmented throughout our infrastructure which is on a global scale. We ensure that resources are reasonably allocated to all users based on their specific requirements and we never over-subscribe our servers. Users infrastructure can also be scaled on request.; ; Proactive monitoring and alerts also allow us to keep a close eye on performance across our entire network.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service usage metrics and analytics on request and we also offer the ability to hook into existing metric data systems.
• Reporting types:
  • API access
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can make a request to us to have their data exported.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • MySQL
  • Zip
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: MySQL

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee 99.5% uptime
• Approach to resilience: We do the following to ensure resilience:; ; Load balance all traffic; Provide no architectural single-point-of-failure; Allow resource bursts to cope with traffic spikes; Enforce secure transit of all data where required; Provide full daily offsite backups as standard; Provide proactive monitor and alerts; Offer DNS resilience using the IP AnyCast network
• Outage reporting: Email alerts; Mobile notifications; Desktop notifications; Private dashboard; API

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Access token/key
• Access restrictions in management interfaces and support channels: All access to management interfaces is strictly controlled and issued by the management team of the appropriate department.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our security governance is subject to best practice and leading industry standards but not officially accredited
• Information security policies and processes: Our security policies are independant and in-house but ensure:; ; Authorised access is enforced,; All sensitive data is encrypted and verified,; All access is recorded and audited,; All data is transferred securely

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are scheduled in advance and all stakeholders informed of the impact and disruption times.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use a number of techniques to ensure vulnerabilities and potential threats are identified and resolved quickly. We pe-test our infrastructure and our application code as well as adopt strict testing procedures. We also involve an independent system operations expert to verify our infrastructure and application code on a regular basis.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a 24/7 proactive monitoring tool which constantly monitors our infrastructure for potential outages and vulnerabilities. We are also able to detect attacks and respond quickly using this method. Catastrophic failure is actioned upon immediately and all other issues are responded to in conjunction with the clients support contract and our SLA.
• Incident management type: Supplier-defined controls
• Incident management approach: All clients have a documented way of supplying incident logs and support requests. Typically this is done via email, telephone or other agreed communication channel. Incident reports are provided on request and the level of detail, format and delivery is subject to request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  We have a company Covid risk assessment and encourage isolation for positive cases while providing lateral flow tests for employees. As a company we offer employees a hybrid working environment, allowing remote working if required.

Pricing

• Price: £1,000 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@wearearch.com. Tell them what format you need. It will help if you say what assistive technology you use.