Wellingtone PM

Microsoft PPM SUPPORT Service (Planner, Project for the Web, Project Online)

We have a dedicated UK based Support Team that offer comprehensive assistance via phone, email, and online ticketing solutions for Microsoft Planner (Premium), Project for the Web, Project Online, and other associated solutions within the Microsoft Power Platform suite.

Features

• UK Based Microsoft Certified Technology Specialists
• 24/7, 365 day access to support portal
• Dedicated PPM Support Consultant per Ticket
• Email and Phone Based Responses
• Proactive & Reactive Support
• 1 Hour Initial Response Time
• Monthly KPI Reporting
• Regular Support Newsletter
• Guidance on Best Practice

Benefits

• Reduced Burden on Internal IT Support Desk
• More Cost Effectice vs FT System Administrator(s)
• Significantly Reduced Risk
• Expert Guidance
• Improved Resolution Times
• Escalation & Resolution Tracking Directly with Microsoft
• Best practice approach to Change Requests
• Access to Expert Knowledge Base
• Spend Increased Time on Project Management not System Administration
• Dedicated Account Management

£570 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@wellingtone.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

249404983332353

Contact

Baz Khinda
01753621200
info@wellingtone.co.uk

Planning

• Planning service: Yes
• How the planning service works: In each engagement, Wellingtone, as a Microsoft Gold PPM partner, offer comprehensive end-to-end consulting and planning services to simplify the deployment of Microsoft-based Project & Portfolio Management / Resource Management solutions.; ; Our approach to PPM solution deployment is characterised by scalability and iteration, aimed at helping you swiftly realise tangible benefits.; ; We invite you to reach out to us to explore a customised implementation strategy tailored to your specific needs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Planner (Premium)
  • Microsoft Project for the Web
  • Microsoft Project Online
  • Microsoft Power Apps
  • Microsoft Power BI
  • Microsoft Power Automate
  • Microsoft Project Operations

Training

• Training service provided: Yes
• How the training service works: As a long-standing Microsoft Gold Partner, Wellingtone can offer a wide variety of user training that caters for Administrators, PMO Managers, Programme & Project Managers as well as Team Members across Microsoft Planner/Project and Power Platforms.; ; Our Microsoft Certified Trainers are well experienced, technical and knowledgeable on the tool and will ensure that your training will allow you use your skills straight away in projects.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Planner (Premium)
  • Microsoft Project for The Web
  • Microsoft Project Online & Project Desktop
  • Microsoft Power Platform (Power Apps, Power BI, Power Automate)
  • Microsoft Project Operations

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Wellingtone are highly experienced in helping organisations to migrate from on-premise Project Management solutions to a variety of Microsoft Project & Task Management solutions available within Microsoft / Office 365.; ; Each engagement commences with a Discovery & Design phase, within which we have dedicated workshops focused on Change Management & Adoption. Within these sessions we work with you to develop a practical migration & change management strategy, based on best practice and practical knowledge.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Planner (Premium)
  • Microsoft Project for the Web
  • Microsoft Project Online
  • Microsoft Project Operations
  • Microsoft Power Platform (Power Apps, Power BI, Power Automate)

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Wellingtone offer support services which can span Full Remote Administration as well as 3rd Line Support on the following solutions:; ; • Microsoft Planner (Premium); • Microsoft Project for The Web; • Microsoft Project Online; • Microsoft Project Operations; • Microsoft Power Apps, Power BI, Power Automate; ; The support services are UK based provided between 09:00 - 17:00 during standard business days, excluding public holidays.; ; All support consultants are Microsoft Certified.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is offered during standard UK business hours between Mon-Fri excluding weekends and public holidays.; ; The standard initial response times are:; ; - Severity A | 1 Hour; - Severity B | 8 Hours ; - Severity C | 24 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Wellingtone provide a comprehensive PPM Support Service, as well a 3rd Line Support option.; ; PPM Support Service; this service is intended for organisations that may not have internal resource to administer Microsoft PPM solutions, including but not limited to Microsoft Planner (Premium), Project for the Web, Project Online and Project Operations. This support service provides support to ALL end users and wider non-technical PPM support to help increase the organisations PPM Maturity.; ; 3rd Line Support; this service is intended for organisations that have internal administrators who can provide 1st and 2nd line support with no further requirements.; ; Cost is based on size of user base, pricing starts from:; ; • £570 per month; • Contact us for further pricing; ; Wellingtone can provide a Technical Account Manager and Microsoft Certified PPM Support Consultant / Engineer.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The solutions and sustainable practices Wellingtone implement internally and externally help towards fighting climate change. We encourage remote work where possible to reduce commuting, where it is required we recommend the use of public transportation, carpooling and cycling. As a company when sourcing we prioritise products that are certified as environmentally friendly or have minimal environmental impact throughout their lifecycle.; ; Ultimately, we're committed to reducing our carbon footprint and protecting the environment here in the UK and beyond.

  Covid-19 recovery

  Wellingtone supports Covid-19 recovery efforts by enabling remote work through our solutions. By providing efficient, cloud based project management tools that facilitate remote collaboration, we help organisations to adapt to the challenges of the pandemic while prioritising the health and safety of their teams and communities.

  Tackling economic inequality

  Wellingtone fosters diversity and inclusion within our organisation. Through fair hiring practices, diversity training, and opportunities for career advancement, we're building a workplace where everyone, regardless of background or identity, has an equal chance to succeed and thrive.

  Equal opportunity

  At Wellingtone, we are committed to fostering a diverse and inclusive workplace where every individual has an equal opportunity to thrive and succeed. We believe that diversity strengthens our organisation, fuels innovation, and drives better outcomes.

  Wellbeing

  At Wellingtone, we recognise that our colleagues are our most valuable asset, and we are committed to encouraging a work environment that prioritises the health and wellbeing of our employees. We believe that promoting physical and mental health is essential for the overall success and happiness of our team members.; ; To support the physical health of our workforce, all colleagues have access to private healthcare plans, which incorporate the ‘Workplace Wellbeing Hub’ that includes resources covering physical health, mental health, work-life balance, and general wellness.

Pricing

• Price: £570 an instance a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@wellingtone.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.