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BDQ

ITIL4 Maturity Model Assessment for ITSM - Axelos certified

A management maturity model that assesses the service management capabilities of your organisation, and the maturity of your governance structure and management system. Our Axelos certified assessors can provide assessment of capability, maturity or a comprehensive assessment of service management and an organisation's governance structure.

Features

  • Provides the flexibility to tailor assessments to meet your needs
  • Capability assessment: how well the management practices are performing
  • Maturity assessment only: study of governance structure and management system
  • Comprehensive assessment: both service management capabilities and the maturity assessment

Benefits

  • Improved outcomes and optimised return on investment in services
  • Makes it easier to define strengths and areas of opportunity
  • Considers interactions between processes, competencies, tools, and management information
  • Enhanced delivery quality, which increases stakeholder satisfaction
  • Managing continual improvement, including the integration of processes across organisations
  • Recognition of previous investments, justifying business cases for change.

Pricing

£160 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 4 9 5 3 9 6 3 4 1 3 2 1 6 2

Contact

BDQ Dominic Bush
Telephone: +44 (0)844 8265 236
Email: enquiries@bdq.cloud

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
BDQ provide training via Teams or Zoom. Courses and workshops are delivered by product experts
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday - Friday 9am - 5pm, excluding UK Public Holidays. Our response time is between 4 hours and 2 days depending on the severity of the issue. Out of hours support is available at additional cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat support is available via Microsoft Teams or Zoom.
Web chat accessibility testing
None.
Support levels
We provide on-demand support to customers requiring assistance, via Cloud Support Engineers and Technical Account Managers. Please see our pricing document for more detail about the costs associated with our different levels of support.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Improve Health and Wellbeing
At BDQ, we believe that the health and well-being of our community is paramount. Our commitment to this principle is reflected in our innovative cloud solutions that empower companies to collaborate more effectively, regardless of geographical barriers. By facilitating seamless communication and data sharing, we enable organizations to focus on what truly matters—nurturing the health and wellness of their teams.

Our virtual office model not only reduces environmental impact but also supports the mental and physical health of our team by eliminating commutes and allowing for flexible work arrangements. This approach empowers our employees to maintain a work-life balance, leading to reduced stress.

Our services are designed to minimize the stress of technical challenges for our clients. Through our cloud-based platforms, we provide the tools for companies to implement flexible working arrangements, promote wellness programs, and foster a culture of support and inclusivity.

We understand that a healthy work environment is foundational to personal and communal well-being. Together, we can build a more resilient and compassionate world where technology serves as a bridge to a healthier future for all.

Pricing

Price
£160 a unit an hour
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@bdq.cloud. Tell them what format you need. It will help if you say what assistive technology you use.