EDUPRISE LTD

ArroCMS

ArroCMS is a cloud based software application that manages digital communications and marketing campaigns.

Features

• Add unlimited users with permission controls
• System admins can switch between multiple organisations
• Inbuilt contact management system with marketing consents
• Add files to the library and tag contacts within images
• Use professional templates or create custom campaigns
• Schedule campaigns across websites, email contacts and social
• Report on the success of campaigns using analytics
• Manage admissions, recruitment, sponsorship and volunteering enquiries
• Integrate your website via the ArroCMS blog API
• Integrate school MIS platforms via Wonde

Benefits

• Simple and elegant user interface that's a joy to use
• Coordinate multiple campaigns across numerous channels with ease
• Pricing that encourages you to add lots of content creators
• Control which users can publish and which can create drafts
• Measure campaign performance and audience engagement
• Stay compliant with our image tagging and marketing consents
• Generate income via or fundraising and community features
• Integrate different marketing channels for maximum benefit
• Integrate your schools MIS to do real-time contact syncs
• Easy to get started with email, live-chat and online support

£120 to £900 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan.green@eduprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

249813764059381

Contact

Ryan Green
03330111891
ryan.green@eduprise.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: ArroCMS can integrated with the following platforms as a centralised campaign management systems. These include: Wordpress, Mailchimp, Facebook, Twitter, Linkedin, Instagram, Tik Tok, YouTube, Canva, Google Doc, and numerous CRM's.
• Cloud deployment model: Private cloud
• Service constraints: It's recommended that ArroCMS is used with the latest update on any of the following browsers: Google Chrome, Mozilla Firefox, Edge and Safari.
• System requirements:
  • Internet connection
  • Latest version of Google Chrome, Mozilla Firefox, Edge or Safari

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support tickets are not responded to on weekends as standard.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We only provide one support level onsite. We would classify onsite support as category 2. This means a senior member of the support team should attend to help resolve the user issue or provide additional training if required.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We start with an initial on-boarding call where a member of the support team will talk through the key stages of getting started with ArroCMS. Next we'll agree to a go-live date for the ArroCMS system. The member of the support team may request user email addresses and usernames and passwords of social media accounts the user wants integrating into ArroCMS. Once ArroCMS is set up an online training session will be arranged prior to the go-live date. Should a user want an onsite training session this is available upon request. Post go-live the member of the support team will do a check-in with the user to ensure they're happy and confident in using the ArroCMS system.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: ArroCMS has an export function which allows users to download their contact data.
• End-of-contract process: At the end of the contract the user is given 30 days grace to download any data they want to keep. If they need this time extending then we are able to do this upon request. Once the 30 days has elapsed or if instructed beforehand we then delete all contact data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: ArroCMS is a campaign management system that integrates with CRMs, websites, email systems and social media channels. Users are able to use campaign templates or create their own custom campaigns. Screens are designed for users to edit content, add images, schedule communications, and assign contacts.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: No testing done at present.
• API: Yes
• What users can and can't do using the API: Users can connect their website blogs to ArroCMS so it receives content directly from the platform. This is useful when scheduling campaigns that coordinate with email and social media. Blogs can then be updated and edited directly from ArroCMS. API syncs take approximately 2 mins to update the integrated websites.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: ArroCMS is a cloud hosted auto-scaling service that adapts to system demands.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Ayrshare

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export data by selecting the download CSV function on the relevant screens throughout ArroCMS
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim for 99.5% availability.
• Approach to resilience: ArroCMS is a highly available service that is deployed across multiple data-centres.
• Outage reporting: We notify all users via email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: If a user incorrectly enters their username or password 3 times then they are locked out of the system and must raise a support ticket to request a new password. This is then checked against their account and then emailed directly to their registered email address.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have quarterly security reviews that check and where necessary to, update any internal policies and processes.
• Information security policies and processes: Every 6 months staff are required to read security policies and sign to confirm they've understood the information provided. Managers are expected to check and test staff members work to ensure it adheres to policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use industry standard configuration and change management processes. Details are available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use industry standards for vulnerability management processes. We use Snyk, SonarCloud, and Dependabot as sources of vulnerability identification. Patches are done at least monthly. Critical vulnerabilities are done sooner depending on the threat level.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use industry standards for protective monitoring. We use the feature within Amazon Web Services to provide protective monitoring. Further details are available upon request.
• Incident management type: Supplier-defined controls
• Incident management approach: We use industry standards for incident management. Further details are available upon request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We've made the decision to use Amazon Web Services. Amazon is committed to building a sustainable business for its customers and the planet. In 2019, Amazon co-founded The Climate Pledge - a commitment to be net-zero carbon across our business by 2030. AWS recently said its current energy usage figure is on track to be completely renewable by 2025, five years ahead of the previous target date.
• Covid-19 recovery:

  Covid-19 recovery

  We've consistently monitored and reviewed policies, processes and people throughout the pandemic. The safety and wellbeing of employees is our utmost priority and we've taken all possible steps to ensure this when they're working in our office or remotely. We've adjusted our system infrastructure to facilitate better communication; established policies to monitor wellbeing; and openly talked about the support available to those who need it.
• Tackling economic inequality:

  Tackling economic inequality

  From apprenticeship programmes, creating new employment opportunities, and improving education and training. Our business has a social purpose at the heart of its organisational culture. We're committed to tackling economic inequality internally and externally through our products and services. Initiatives include: Prompt Payment - we're committed to paying suppliers on time. The majority of our suppliers receive payment within their payment terms or less than 30 days, whichever is the sooner. Apprenticeships - we offer a growing number of individuals the opportunity to move into the tech industry. Supported by the national apprenticeship scheme we also operate a skills development programme that pairs apprentices with a mentor to guide them.
• Equal opportunity:

  Equal opportunity

  We celebrate inclusion and diversity. We believe the perspectives of others gives our organisation insight and empathy which helps us build great products and services. We're committed to creating a workspace where people can do their best work; remotely or in the office.
• Wellbeing:

  Wellbeing

  We are committed to employee wellbeing. We have proactive schemes which do regular check-ins with all employees. Training and support is made available to help educate everyone about the importance of mental and physical health and we actively encourage peer discussion.

Pricing

• Price: £120 to £900 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: All features are included within our 30 day trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan.green@eduprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.