Grayce

Grayce Cloud Support Analyst Service

Grayce Cloud Support Analyst Service is a low risk, scalable, cost-effective way to deliver cloud based projects and programmes. Our digitally-native, naturally curious talent, bring diversity of thought & capability to teams in Business Analysis, Project Management, PMO, Salesforce, Software Engineering, and Data Analysis. Analysts work in Agile environments, onshore.

Features

• Low-cost Cloud Support Analyst Service supporting cloud projects
• Diverse, emerging workforce who can support cloud projects and programmes
• Agile Business Analysis expertise, Product, user stories, requirements, solution design
• Agile PM expertise, Scrum, Kanban, project estimations, reports, plans, backlog
• Agile PMO expertise, assurance, benefits management, business cases, risk management
• Data Analysis expertise, analytics, visualisation, business intelligence, big data, governance
• Domain expertise, IT, Strategy, Policy, Finance, Supply Chain, Operations
• Vendor agnostic, can work in multitude cloud projects and programmes
• Sector expertise working in Health, BEIS
• Salesforce Workforce Development Partner providing certified Admins, BAs, Developers

Benefits

• Reduces costs and reliance on contractors consultants up to 40%
• Increases diversity in teams
• Balances capability using emerging talent
• Knowledge transfer option to work with Analysts permanently
• Reduces business risk through delivery
• Rapid response and deployment to your teams
• Increases innovation with digitally native Analysts
• Improves performance through continuous development of Analysts
• 60% of Analysts transition permanently, building long-term capability
• Over a 5-year period, clients estimate £500,000 savings with Grayce

£290 to £800 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@grayce.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

249932301439604

Contact

Adrian Goodliffe
07736667995
sales@grayce.co.uk

Planning

• Planning service: Yes
• How the planning service works: Using our digitally-native, naturally curious Analysts, you can increase capability and diversity in your teams to help plan how you'll implement cloud hosting or software services. As part of an IT transformation function, Grayce Cloud Support Analysts operate in Business Analysis, Project Management, PMO, and Data Analysis roles in Agile environments. Analysts undertake the large volumes of tasks with project control, scope, design and implementation of cloud hosting and software services, thereby allowing our buyers to leverage and optimise workflow through the planning and implementation phases of projects. By supporting MI reporting/data requirements, project communication, business case, budgeting, cost benefit analysis, technical scope through to solution delivery, our service allows you to focus on the more strategic and technically challenging aspects of planning and implementation for Cloud based projects. Due to the nature of our Cloud Support Analyst Service we help our buyers with future planning, productivity enhancement, and capability build. The nature of our Analyst service lends itself to our buyers using us as a solution to building knowledge and capability for cloud based implementations for both now and the future.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Salesforce, Mulesoft and Tableau
  • Siebel
  • IBM Security (QRadar)
  • Power BI
  • Jira
  • Microsoft Azure
  • Workday
  • Oracle
  • ServiceNow
  • SAP

Training

• Training service provided: Yes
• How the training service works: Grayce is a specialist skills development company helping organisations build capability and diversity of thought in Business Analysis, Project Management, PMO and Data Analysis, delivering cloud support. Our Accelerated Development Programme has enabled thousands of talented individuals to launch successful careers. . The cloud support we provide through the Grayce Cloud Support Analyst service is delivered by emerging talent professionals enrolled onto our Accelerated Development Programme. . We train our Analysts to match your needs from the onset, equipping them with the technical and professional skills necessary for seamless project delivery. We support training to attain accredited qualifications from APMG, BCS, Scrum Alliance, Lean Six Sigma, Salesforce Ranger, and Prince2, amongst others. We combine hard skills development with soft skills training and provide an overall holistic approach to learning. All Analysts learn stakeholder management, leadership and facilitation skills, supported by a Delivery Management team who are vastly experienced in people development. Through the three year programme, we provide a micro learning platform so that Analysts can continue to develop their skillset relevant to their client assignment. Analysts benefit from real-time development, clients benefit from a growth mindset and commitment to continuous learning. Analysts collaborate and share knowledge across their community.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Salesforce, Mulesoft and Tableau
  • Siebel
  • IBM Security (QRadar)
  • Power BI
  • Jira
  • Microsoft Azure
  • Oracle
  • Workday
  • ServiceNow
  • SAP

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The Grayce Cloud Support Analyst Service can support set up and migration of systems and software to the cloud across Business Analysis, Project Management, PMO, and Data Analysis related responsibilities. Our Analysts support our clients, building an understanding of applications architecture and interdependencies through a cloud migration plan. Analysts can define requirements for cloud services and support supplier selection. We help with migration planning and project management, including user needs and support models. We can identify applications that can be migrated with minimal downtime versus those that will migrate and have operational impact. Our Cloud Support Analyst Service supports this mapping process to the point of set up. At setup we can work with a number of tools for governance, security, performance and application design to suit cloud migration needs.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Oracle
  • Siebel
  • IBM Security (QRadar)
  • Power BI
  • Jira
  • Microsoft Azure
  • Workday
  • Salesforce and Tableau
  • ServiceNow
  • SAP

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Analysts create test packs and perform manual testing of software, environments, and clients. Completing test scripts with full reporting of defects for review for the full duration of the testing cycle, as well as a more permanent requirement for continued Quality Assurance. We can offer QA support for hosting and software compatibility, user-device interaction, cross domain interoperability, security, and user experience validation. Working within standard operational procedures and control management, the Grayce Cloud Support Analyst Service can carry out QA procedures, flag anomalies, and log them as appropriate.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Cyber security consultancy
  • Security incident management
  • Security audit services
  • Other
• Other security services: 1st Line Cyber Security support

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer an in-house planning, set up and migration solution where the Grayce Cloud Support Analyst Service acts as an extension to your teams. Our people can operate within IT Development undertaking a range of Business Analysis, Project Management, PMO, Data Analysis, migration, testing, and deployment services plus Helpdesk support. We can work with buyer hosting or software or hosting and software provided by a third-party organisation. As an on-site solution the cloud services that our people support are unique to the organisation's cloud migration and maintenance strategy. Our Analysts can work within an Agile environment and offer a flexible approach to planning, set up and migration in the cloud.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9am-5pm Mon-Fri
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer full time support on site for organisations. This covers the usual working week Monday - Friday, around 37.5 hours per week. The Grayce Cloud Support Analyst Service means that our people can undertake a number of specific duties for cloud hosting and cloud software services, namely business analysis, planning, migration, testing, and deployment. There are different costs dependent on the level of experience required. See pricing document and service definition document for levels and SFIA information. Within the service and at each level you gain a Delivery Manager as standard. The Delivery Manager acts as a point of contact and to ensure performance levels meet and exceed requirements, offering another tier of quality assurance to our service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 22/09/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  We support and hire from a diverse range of candidates

  Equal opportunity

  We support and hire from a diverse range of candidates

  Wellbeing

  We support and hire from a diverse range of candidates

Pricing

• Price: £290 to £800 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@grayce.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.