Slalom Consulting

Salesforce Experience & Engagement

Slalom is an award-winning platinum Salesforce partner offering full project lifecycle services. Launch customer or partner portals to provide a tailored experience for engagement. Go to market fast with personalised digital experiences that are streamlined across channels, allowing citizens and partners to access their data and interact with your brand.

Features

• Implement self-service portals for citizens and partners.
• Integrate with other technologies to create unified view of data.
• Integrates with Service Cloud to connect with case management processes.
• Implement custom branding for consistent look/feel for end users.
• Mobile support enables access while users are on the go.
• Easy to update and deploy changes as needed.
• Track cases across organisational boundaries.
• Supports “Single View of Customer / Citizen” policy delivery.

Benefits

• Scalable front-end interface for interacting with the public.
• Integrates easily with Service Cloud or other Salesforce products.
• Greater transparency and accessibility with your end users.
• Supports multiple languages, customisable UI, and ongoing development.
• Grow retention by creating a streamlined system of engagement.
• Quickly adapt and deploy changes as needs evolve.
• Supports HR recruitment campaigns.
• Supports key policy / marketing campaigns.

£636 to £1,938 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukipresales@slalom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

250368442913155

Contact

Rob Woodstock
020 3771 1140
ukipresales@slalom.com

Planning

• Planning service: Yes
• How the planning service works: Our planning approach is tailored to the specific needs of each client; this includes establishing a comprehensive view of your desired outcomes; understanding your current and target-state architecture designs and your preferred ways of working (whether waterfall or agile). Typically, we take an agile approach and co-design work plans with our client and 3rd party teams, as required. This approach flows through into how we work with an emphasis on co-creation and partnering. ; The key features of our planning approach include:; •Where feasible we like to start planning pre-engagement mobilisation to understand current working practices, methodologies and the skills and experiences of the client team that we will be working with. This helps us select the most appropriate approach as well as fine-tune our team composition to better complement the client team.; •We look to clarify key outcomes required as well as any specific milestones and dependencies. ; •We look to build in time for the necessary checks, balances and approvals processes – occasionally designing / refining these during delivery; •During delivery we adopt standard agile practices such as daily ceremonies and weekly retrospectives that allow for changes to the plan to continually focus on value released.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We tailor our training plans and approach to the needs of each client which is why we like to understand the skills of the in-place team as early as possible, preferably during a mobilisation phase. We have a formalised approach to capability development, but it can be readily customised and developed as necessary.; The key features of our method includes:; •Establishing a clear and agreed baseline of current performance; •Using agreed career pathways and role expectations to set out the series of capability uplifts required, and a plan tailored to delivering those changes; •Adopting a mix of measures to track progress and completion as well as effectiveness of training and support; •A balanced approach to building technical skills and certification, a breadth of relevant general knowledge and resilience as well as understanding different personality types within a team dynamic; •Mix of learning from 1:1 coaching, formal learning and education to work shadowing; •Progress underpinned by regular, constructive feedback; Our training support approach above can be applied to those looking to learn more about techniques such as agile and data science as well as prepare to gain formal accreditation in core technologies such as AWS, Azure, Python, REACT, Ui Path etc.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Slalom has a proven approach for set-up and migration to the cloud that leverages best practice from working with global operators such as AWS, Microsoft and Snowflake. We adopt a holistic approach that addresses infrastructure, applications and data as well as the business processes, roles and responsibilities and key change management considerations.; As with all of our work, we place emphasis on co-design and co-delivery of work with our client teams that both accelerates delivery, supports knowledge and skills transfer. The key components of our set up and migration approach include:; • Reviewing your Cloud Strategy and Operating Model to help ensure that implementation appropriately covers all necessary aspects of people, process, technology and data ; • Conducting Cloud Readiness Assessments - leveraging our experience of multiple cloud platforms and services to determine likely success factors for a future implementation ; • Cloud, Data and DevOps Engineers to help to define and if necessary, build the CI/CD pipelines to aid an automated migration strategy.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Slalom is not a manged service provider and hence we are incentivised to deliver right first time and in doing so upskill our client colleagues (and/or 3rd party providers), to take on longer term operational support arrangements for the digital and cloud solutions we help to build. ; We do however adopt a Site Reliability Engineering (SRE) approach and support what we develop until such time as the product(s) can be successfully transferred to the Authority.; Slalom specialises in Agile QA Leadership and helping project teams properly integrate testing and quality assurance processes into the agile project lifecycle.; ; We have Quality Engineers in our software engineering team able to define a suitable test approach as well as build and implement automated testing services; Slalom provides business and technical support throughout our engagement with you. Our account management team will remain in regular contact to gain feedback and help determine if the intended outcomes and benefits of the project have been realised (accepting that this may be some time after our engagement has finished).

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: No

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: N/A

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire is the third party who accredited our ISO certification
• ISO/IEC 27001 accreditation date: 24/08/2021
• What the ISO/IEC 27001 doesn’t cover: Slalom's ISO 27001 certification covers core infrastructure supporting all markets, with the exception of physical security, which applies solely to our Seattle, WA physical location.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Our latest Sustainability and Impact report highlights the commitments we are making, globally, to fighting climate change. We designed our strategy, vision, and goals to align with the United Nations Sustainable Development Goals (UN SDGs). As a leader in technology and business, we affirmed our support for the UN’s global call to action. We have stated two strategic goals. 1. Achieve carbon-neutral operation emissions and shift to 100% renewable energy by or before 2030. 2019 was our baseline year and we calculated our total emissions = 25,282 tCO2e; in 2020 this figure rose by 7% to 27,047 tCO2e however our growth as a firm globally was c13% hence our plans are on track. 2021 figures are due soon but are likely to show further reduction in net terms given the significant reduction in air / business travel especially in the US. 2. Implement waste reduction plans across all 41+ Slalom offices. Our baseline year was 2020 where we reported 69% of our offices engaging in some form of waste reduction plans In the UK we have Slalom offices in London and Manchester and as with Slalom globally we are seeking to offset our rapid growth with a continual drive to address our carbon footprint. Specific initiatives that we have put in place include: • Design and creation of multi-event marketing materials using sustainably sourced materials • A reduction in single use plastics by switching to glass.
• Covid-19 recovery:

  Covid-19 recovery

  We helped support the recovery from the pandemic in three ways: •Our work - we worked on projects focused on identifying those most in need, whether businesses or individuals. These projects are a mix of chargeable and pro-bono engagements. For the Greater London Authority we built a sophisticated data model to ingest near real time data regarding the economic health of 1m SME businesses in the capital. We analysed and presented information on over 120 economic risk indicators to help GLA leadership invest in a range of support initiatives. Work of this nature continues to be a focus for our teams as we look to help our clients bounce-back and achieve a more stable economic footing. •Our people – we did not make a single person redundant during the pandemic and nor did we seek Government money from the Covid Business Interruption Loan Scheme (CBILS) or equivalent. Indeed, we experienced significant growth over the past two years (growing from c180 people to almost 400) and so played our part as an employer and recruiter to promote our people-first approach to work. We also significantly invested in our flexible working infrastructure and mental health support resources to help our people experiencing a range of issues acclimatising to the near ways of working. This work and level of support continues apace. •Our economics – during the pandemic we supported our clients in a number of different ways, in some cases this involved agreeing to different payment terms to provide them with the most economically advantageous means of managing their own cash-flow. The pandemic also allowed us to re-evaluate our supply chain and sustainability requirements and source new suppliers and products that have the twin benefits of supporting SME organisations recovering from the pandemic whilst also addressing our net-zero and sustainability pledges.
• Equal opportunity:

  Equal opportunity

  We have accelerated our work and commitments towards being an equal opportunity employer. Through annual employee surveys and anniversary surveys we gather feedback. Recently, the highest rated question relating to equal opportunities included: 88% ‘Slalom has an inclusive environment where different work styles, personalities, and approaches are valued’ (14% higher than 2019). We continue to drive towards gender parity and have achieved this within certain practices within our UK company. We also continue to meet recruitment goals for diversity in all its forms and including those with some form of recognised disability. In November last year, we recruited our first deaf business analyst into out Salesforce team and ran British Sign Language (BSL) courses for our staff. Our People & Culture team has a broad remit, covering ID&E, physical and mental wellbeing and equal access for those with disabilities or neurodiversity. Through awareness sessions and training, we provide any and all reasonable adjustments required on an individual basis and peer support sessions. We strive to ensure every member of our community is able to bring their full and authentic self to work, knowing their needs will be met to enable them to succeed. We recognise all cultural and religious calendars and maximise our opportunities to learn from and celebrate the diverse beliefs of all within our organisation. We also strongly believe in driving and embedding communities for individuals to share their experiences, struggles and to learn from each other; these range from LGBTQ+ networks, Women’s Networks, a Disability Community through to more specialised support networks such as a Fertility group for those experiencing or struggling with fertility issues and IVF. We believe this level of openness and shared conversation is crucial to supporting our people in feeling happy, motivated and able to thrive within their professional and personal lives.
• Wellbeing:

  Wellbeing

  Over the last few years we have worked hard to drive a culture which prioritises mental health and wellbeing, to ensure all our people feel supported to speak up when they are in need, recognising that ‘it’s ok not to be ok’. Our 9th annual Slalom Engagement Survey (SES) survey was composed of 58 questions. The highest rated questions relating to wellbeing included: 97% ‘my people leader actively supports my work-life integration’ (13% higher than 2019) 92% ‘I would recommend Slalom as a great place to work’ (15% higher than 2019) 91% ‘the culture at slalom supports work-life integration’ We are proud to be recognised as #1 for Wellbeing by Best Workplaces and a finalist for ‘Best for Mental Health & Wellbeing’ by Working Families. We have trained ~20% of our office in Active Listening and built this out into a ‘Supporting Supporters’ workshop. We deliver this to our leaders to equip them to perform their supporting roles and maintain a strong focus on mental health both personally and in relation to their work. We have trained > 10% of our UK workforce in either Mental Health First Aid Skills for Managers, to ensure our leaders and those with a wide span of influence are fully prepared for the pastoral element of their roles and feel confident and comfortable engaging people in mental health focussed conversations.

Pricing

• Price: £636 to £1,938 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukipresales@slalom.com. Tell them what format you need. It will help if you say what assistive technology you use.