Intelligent Decisioning Ltd

SharePoint Online Intranet - Mercury Intranet in a Box

Microsoft Gold partner providing a SharePoint Online Intranet Template and Accelerator. This includes the identification and subsequent delivery of requirements; Intranet build and bespoke training for the Intranet Technical Owner, Content Creators and Document Centre Librarians. docCentrum Control and Compliance with Mandatory Read

Features

• Employee Collaboration
• Improved Communications
• Event Management
• Employee Directory
• Document Management and Control
• Backed By Microsoft Office 365

Benefits

• View content on any device from anywhere with internet access
• Aids Information Compliance
• Easily Manage Content
• Supports a Common Business Language

£20,000 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@id-live.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

250714989006569

Contact

Tony Pounder
07967 320622
info@id-live.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft / Office 365 - SharePoint Online
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Backed by Microsoft Office 365, our maintenance arrangements mirror theirs as does the platforms and browsers we support https://support.office.com/en-gb/article/which-browsers-work-with-office-for-the-web-ad1303e0-a318-47aa-b409-d3a5eb44e452
• System requirements: Microsoft 365 Licence with SharePoint Online (or SharePoint 2013 on-Premises)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We ordinarily provide UK business hours support - other support packages are available at extra cost. We respond to tickets based on their ticket type with urgent having a 1st response within 30 mins.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide 3 types of support through our retained consultancy model:; 1. Incident - "Any event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service.” ; 2. Problem - "The unknown root cause of one or more existing or potential Incidents. Problems may sometimes be identified because of multiple Incidents that exhibit common symptoms. Problems can also be identified from a single significant Incident, indicative of a single error, for which the cause is unknown. Occasionally Problems will be identified well before any related Incidents occur.” ; 3. Request - "“A request from a User for information, or advice, or for a Standard Change or for Access to an IT Service. For example, to reset a password, or to provide standard IT Services for a new User. Service Requests are usually handled by a Service Desk, and do not require an RFC to be submitted.” ; All are charged at the same rate.; We provide a TAM and/or cloud support engineer
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We can provide onsite training, online training (typically through Microsoft Teams) and we can provide user documentation.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: SharePoint Pages
• End-of-contract data extraction: Our Mercury licence is a perpetual licence so never expires - the content can remain there until the customer wishes to end their Microsoft 365 contracts. Content can be extracted out of SharePoint (and most of the Microsoft 365 services) through published Microsoft 365 APIs.
• End-of-contract process: At the end of a contract, the perpetual licence still covers the customer for ongoing use of our Mercury product - the support for bug fixes and updates will stop at the end of the contract. The support agreement maybe extended after the initial contract at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Content is optimised to support the, usually, smaller screens that mobile devices usually have.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Microsoft 365 provides an API to the major components of Microsoft 365, including the ability to create/edit and delete content in SharePoint/OneDrive for Business/Exchange etc.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We usually provide our solution to organisations in a state that is ready to go and for this we use professional service days. We can maintain it if required or we can train the organisations staff to maintain the product themselves.; ; Most of our solution is maintainable and extended through the use of JavaScript/HTML and CSS so web developers are normally the people who look after the development of the service.; ; We're happy for tech savvy organisations to take our product and extend it themselves - they can change the branding of the solution, amend existing functionality and add new functionality.

Scaling

• Independence of resources: Microsoft provide throttling of the Microsoft 365 service which prevents Microsoft 365 tenants from impacting other Microsoft 365 tenants

Analytics

• Service usage metrics: Yes
• Metrics types: Microsoft provides service metrics for all aspects of Microsoft 365 usage. Our Mercury product provides additional service metrics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The SharePoint REST API supports the export of content. Other parts of Microsoft 365 support export through their own APIs.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our product runs in Microsoft 365 which is guaranteed and backed by Microsoft who provide service credits on the following scale:; ; < 99.9% 25%; < 99% 50%; < 95% 100%
• Approach to resilience: Our Mercury product runs in Microsoft data centres around the world. These data centres are built for redundancy and resiliency. https://docs.microsoft.com/en-us/microsoft-365/enterprise/ebcm-m365-service-resiliency?view=o365-worldwide
• Outage reporting: The Microsoft 365 platform provides a dashboard, an API and will send email alerts. Our Mercury platform has email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: All management interfaces in Microsoft 365 are protected by users and groups. Tenant admins can allow users to access management interfaces or not at a granular level. Mercury provides similar access controls which can prevent users from accessing content, down to the individual document level.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 28/02/2020
• What the ISO/IEC 27001 doesn’t cover: Our Wakefield office
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • IS0 9001
  • ISO 27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our Mercury product runs in Microsoft data centres around the world. These data centres are built for security. https://docs.microsoft.com/en-GB/azure/security/fundamentals/physical-security Intelligent Decisioning are a Cyber Essentials and ISO27001 certified company.
• Information security policies and processes: Microsoft provide the Microsoft 365 platform and as such ensure the security of the platform. Our Mercury product sits on top of that platform. Intelligent Decisioning are an ISO27001 accredited company and as such we follow an Information Security Policy which sets out the process we follows which is to:; 1. Create a policy; 2. Follow a policy; 3. Periodic audit against that policy; 4. Monthly Director level review of the audits, identifying areas of improvement; 5. Implementation of improvements; 6. Review of implementation

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All development is done through Microsoft DevOps meaning that all functionality and improvements are tracked against the code being developed. Releases of our software are tracked in Microsoft DevOps which allows us to trace components lifecycles through development and release. All code is developed in line with owsp.org guidelines.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Microsoft provide the vulnerability management process to the Microsoft 365 platform.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Microsoft provide the protective monitoring process for the Microsoft 365 platform.
• Incident management type: Supplier-defined controls
• Incident management approach: Microsoft provide the incident management process for the Microsoft 365 platform. Intelligent Decisioning utilise an online helpdesk ticketing solution which allows our customers to raise and track tickets.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Intelligent Decisioning fully endorse full time, remote working for all our staff. We have been a paperless office for 2 years. We travel only when critical and use Microsoft Teams and other digital meeting platforms. We carbon offset via an approved carbon offset scheme.
• Covid-19 recovery:

  Covid-19 recovery

  We encourage all staff to continue to self-isolate and pay full salary whilst staff do so.
• Tackling economic inequality:

  Tackling economic inequality

  We encourage all staff to continue to self-isolate and pay full salary whilst staff do so.
• Equal opportunity:

  Equal opportunity

  We fully support equal opportunity and have an equal opportunities policy that is available on request
• Wellbeing:

  Wellbeing

  We support staff with their wellbeing through the provision of a health service provided by a 3rd party that provides, free to staff, counselling services.

Pricing

• Price: £20,000 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The full service is included

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@id-live.com. Tell them what format you need. It will help if you say what assistive technology you use.