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Intelligent Decisioning Ltd

SharePoint Online Intranet - Mercury Intranet in a Box

Microsoft Gold partner providing a SharePoint Online Intranet Template and Accelerator. This includes the identification and subsequent delivery of requirements; Intranet build and bespoke training for the Intranet Technical Owner, Content Creators and Document Centre Librarians. docCentrum Control and Compliance with Mandatory Read

Features

  • Employee Collaboration
  • Improved Communications
  • Event Management
  • Employee Directory
  • Document Management and Control
  • Backed By Microsoft Office 365

Benefits

  • View content on any device from anywhere with internet access
  • Aids Information Compliance
  • Easily Manage Content
  • Supports a Common Business Language

Pricing

£20,000 a licence

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@id-live.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 5 0 7 1 4 9 8 9 0 0 6 5 6 9

Contact

Intelligent Decisioning Ltd Tony Pounder
Telephone: 07967 320622
Email: info@id-live.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft / Office 365 - SharePoint Online
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Backed by Microsoft Office 365, our maintenance arrangements mirror theirs as does the platforms and browsers we support https://support.office.com/en-gb/article/which-browsers-work-with-office-for-the-web-ad1303e0-a318-47aa-b409-d3a5eb44e452
System requirements
Microsoft 365 Licence with SharePoint Online (or SharePoint 2013 on-Premises)

User support

Email or online ticketing support
Email or online ticketing
Support response times
We ordinarily provide UK business hours support - other support packages are available at extra cost. We respond to tickets based on their ticket type with urgent having a 1st response within 30 mins.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide 3 types of support through our retained consultancy model:
1. Incident - "Any event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service.”
2. Problem - "The unknown root cause of one or more existing or potential Incidents. Problems may sometimes be identified because of multiple Incidents that exhibit common symptoms. Problems can also be identified from a single significant Incident, indicative of a single error, for which the cause is unknown. Occasionally Problems will be identified well before any related Incidents occur.”
3. Request - "“A request from a User for information, or advice, or for a Standard Change or for Access to an IT Service. For example, to reset a password, or to provide standard IT Services for a new User. Service Requests are usually handled by a Service Desk, and do not require an RFC to be submitted.”
All are charged at the same rate.
We provide a TAM and/or cloud support engineer
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We can provide onsite training, online training (typically through Microsoft Teams) and we can provide user documentation.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
SharePoint Pages
End-of-contract data extraction
Our Mercury licence is a perpetual licence so never expires - the content can remain there until the customer wishes to end their Microsoft 365 contracts. Content can be extracted out of SharePoint (and most of the Microsoft 365 services) through published Microsoft 365 APIs.
End-of-contract process
At the end of a contract, the perpetual licence still covers the customer for ongoing use of our Mercury product - the support for bug fixes and updates will stop at the end of the contract. The support agreement maybe extended after the initial contract at an additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Content is optimised to support the, usually, smaller screens that mobile devices usually have.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
Microsoft 365 provides an API to the major components of Microsoft 365, including the ability to create/edit and delete content in SharePoint/OneDrive for Business/Exchange etc.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
We usually provide our solution to organisations in a state that is ready to go and for this we use professional service days. We can maintain it if required or we can train the organisations staff to maintain the product themselves.

Most of our solution is maintainable and extended through the use of JavaScript/HTML and CSS so web developers are normally the people who look after the development of the service.

We're happy for tech savvy organisations to take our product and extend it themselves - they can change the branding of the solution, amend existing functionality and add new functionality.

Scaling

Independence of resources
Microsoft provide throttling of the Microsoft 365 service which prevents Microsoft 365 tenants from impacting other Microsoft 365 tenants

Analytics

Service usage metrics
Yes
Metrics types
Microsoft provides service metrics for all aspects of Microsoft 365 usage. Our Mercury product provides additional service metrics.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The SharePoint REST API supports the export of content. Other parts of Microsoft 365 support export through their own APIs.
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
  • CSV
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our product runs in Microsoft 365 which is guaranteed and backed by Microsoft who provide service credits on the following scale:

< 99.9% 25%
< 99% 50%
< 95% 100%
Approach to resilience
Our Mercury product runs in Microsoft data centres around the world. These data centres are built for redundancy and resiliency. https://docs.microsoft.com/en-us/microsoft-365/enterprise/ebcm-m365-service-resiliency?view=o365-worldwide
Outage reporting
The Microsoft 365 platform provides a dashboard, an API and will send email alerts. Our Mercury platform has email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
All management interfaces in Microsoft 365 are protected by users and groups. Tenant admins can allow users to access management interfaces or not at a granular level. Mercury provides similar access controls which can prevent users from accessing content, down to the individual document level.
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International
ISO/IEC 27001 accreditation date
28/02/2020
What the ISO/IEC 27001 doesn’t cover
Our Wakefield office
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • IS0 9001
  • ISO 27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our Mercury product runs in Microsoft data centres around the world. These data centres are built for security. https://docs.microsoft.com/en-GB/azure/security/fundamentals/physical-security Intelligent Decisioning are a Cyber Essentials and ISO27001 certified company.
Information security policies and processes
Microsoft provide the Microsoft 365 platform and as such ensure the security of the platform. Our Mercury product sits on top of that platform. Intelligent Decisioning are an ISO27001 accredited company and as such we follow an Information Security Policy which sets out the process we follows which is to:
1. Create a policy
2. Follow a policy
3. Periodic audit against that policy
4. Monthly Director level review of the audits, identifying areas of improvement
5. Implementation of improvements
6. Review of implementation

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All development is done through Microsoft DevOps meaning that all functionality and improvements are tracked against the code being developed. Releases of our software are tracked in Microsoft DevOps which allows us to trace components lifecycles through development and release. All code is developed in line with owsp.org guidelines.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Microsoft provide the vulnerability management process to the Microsoft 365 platform.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Microsoft provide the protective monitoring process for the Microsoft 365 platform.
Incident management type
Supplier-defined controls
Incident management approach
Microsoft provide the incident management process for the Microsoft 365 platform. Intelligent Decisioning utilise an online helpdesk ticketing solution which allows our customers to raise and track tickets.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Intelligent Decisioning fully endorse full time, remote working for all our staff. We have been a paperless office for 2 years. We travel only when critical and use Microsoft Teams and other digital meeting platforms. We carbon offset via an approved carbon offset scheme.
Covid-19 recovery

Covid-19 recovery

We encourage all staff to continue to self-isolate and pay full salary whilst staff do so.
Tackling economic inequality

Tackling economic inequality

We encourage all staff to continue to self-isolate and pay full salary whilst staff do so.
Equal opportunity

Equal opportunity

We fully support equal opportunity and have an equal opportunities policy that is available on request
Wellbeing

Wellbeing

We support staff with their wellbeing through the provision of a health service provided by a 3rd party that provides, free to staff, counselling services.

Pricing

Price
£20,000 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The full service is included

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@id-live.com. Tell them what format you need. It will help if you say what assistive technology you use.