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ProofID Ltd

Identity and Access Management (IAM) Technical Support

Identity Management technology is a core element of the modern, cloud-centric enterprise IT landscape, yet requires niche skills to support and maintain. ProofID's team of expert IAM engineers can provide the assurance that technical issues related to identity management and authentication can be resolved promptly and normal service resumed.

Features

  • Unlimited technical support incidents
  • Optional 'bank' of evolve hours for additional IAM consultancy
  • Remote dial-in where necessary to resolve issues
  • Service backed by strict SLAs
  • Up to six named customer contacts
  • Optional 24x7 service for P1 incidents

Benefits

  • ProofID is 100% focused on IAM, ensuring high quality support
  • Support for IAM vendors: PingIdentity, SailPoint, CyberArk, Delinea, NetIQ
  • Flexible pricing model which can grow with your environment
  • Flexibility to call upon consultancy services when required
  • 24x7 option ensures round-the-clock support for a critical service

Pricing

£10,000.00 a unit a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@proofid.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 5 1 0 6 9 1 6 6 4 4 7 1 4 8

Contact

ProofID Ltd Andy Rutter
Telephone: 0753 912 7901
Email: sales@proofid.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Training can be provided for the IAM solutions we provide and support
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
ProofID can help organisations migrate IAM Services to the cloud or alternative cloud Identity solutions. Refer to ProofID's Consultancy Services offering for more detail.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Support for leading IAM vendors: including Ping Identity, SailPoint, CyberArk, Delinea, NetIQ, AWS, Microsoft.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 - 1 working hour response
Priority 2 - 2 working hours response
Priority 3 - 4 working hours response
Priority 4 - 8 working hours response

Optional 24/7 service available for Priority 1 incidents
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
See service description for full description of service.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus
ISO/IEC 27001 accreditation date
19/12/2022
What the ISO/IEC 27001 doesn’t cover
The Service covers all aspects of ProofID's business.
All staff, data, processes and assets involved in the provision and management of Identity and Access Management services in accordance with Statement of Applicability v17
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Equal opportunity
  • Wellbeing

Equal opportunity

ProofID is committed to valuing diversity and seek to provide all staff with the opportunity for employment, career and personal development on the basis of ability, qualifications and suitability for the work as well as their potential to be developed into the job.
We believe people from different backgrounds can bring fresh ideas, thinking and approaches which make the way work is undertaken more effective and efficient.
The company will not tolerate direct or indirect discrimination against any person on grounds of age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation whether in the field of recruitment, terms of conditions of employment, career progression, training, transfer or dismissal.
It is also the responsibility of all staff in their daily actions, decisions and behaviour to promote these concepts, to comply with all relevant legislation and to ensure that thy do not discriminate against colleagues, customers, suppliers or any their person associated with the Company.

Wellbeing

ProofID has a wellbeing policy in place for members of staff.
The company recognises that a mental wellbeing impact for one person can be very different to another person and this policy has been developed with this in mind taking those individual needs and requirements into account. This case by case approach does mean that the company may respond differently to each unique set of circumstances.

Pricing

Price
£10,000.00 a unit a year
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@proofid.com. Tell them what format you need. It will help if you say what assistive technology you use.