Clinithink

CLiX revenue

CLiX revenue reinvents revenue cycle management for denial prevention, clinical documentation improvement and appeals management by improving revenue reimbursement supporting commissioning based on population health. By extracting the rich, unstructured narrative from electronic unstructured clinical narrative in medical records, CLiX revenue delivers faster and more accurate evidence of clinical information.

Features

• Services deep healthcare insights from unstructured electronic clinical narrative data
• Support denials prevention, clinical documentation improvement, and retrospective appeals management
• AI and abstraction data sets and queries using clinical terminology
• Interrogate large volumes of unstructured clinical documentation
• Abstraction Data Sets (ADS) and SNOMED-based queries
• Clinical Natural Language Processing (CNLP)
• Real time unstructured clinical data analysis
• Out of the box via an intuitive user interface
• Supported by a customised query writing service

Benefits

• Analysing unstructured clinical patient information
• Supports creation of outcome monitoring algorithms by providing key datapoints.
• Reveals key data points that may improve accuracy of models
• Use data outputs to support revenue management and commissioning
• Minimise lost revenue and exposure to downstream denials/coding inaccuracies
• Supports accurate coding and operational efficiencies
• Ensure proper reimbursement and activity recording
• Appeals management to increase productivity
• Clinical documentation improvement

£52,500.00 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.quirk@clinithink.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

251144493279743

Contact

Anne Quirk
07889663055
anne.quirk@clinithink.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Private cloud components run on Windows Server 2019 or later.
• System requirements:
  • App server Microsoft Windows Server 2019 or higher
  • App server 16 core, 32 GB 500 GB SSD
  • DB server Microsoft Windows Server 2019 or higher
  • DB server SQL Server 2019
  • DB server 16 core, 4 GB 3 TB SSD

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9:00 - 17:00 Monday to Friday support response. Tickets can be logged at any time.; Online Ticketing via web support portal
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Remote client support within the contracted service hours is provided at no extra cost, and is included in standard terms and conditions of contract. For Severity 1, 2,3,4, and 5 issues customers will contact Support via the Clinithink Support Portal at https://clixsupport.freshdesk.com/ . When an issue is reported by a customer, the Support team will respond to the customer within the time designated in the agreed SLA. All clients will be provided a support contact and an escalation point. Standard support is provided 9:00 to 17:00 UK Monday to Friday excluding public holidays
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training and user documentation are all provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is stored in a SQL database that is inside the customer's private cloud and can be extracted using SQL queries.; Anonymous telemetry data held by Clinithink is stored by individual customer and can therefore be destroyed at the end of the contract.
• End-of-contract process: At the end of the contract the solution is expected to be un-installed by the customer. Any data held in the solution can be extracted and stored locally.; As above, anonymous telemetry data held by Clinithink is stored by individual customer and can therefore be destroyed at the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: CLiX revenue is deployed in customer's private cloud and is sized based on working with the customer to understand their organisation as part of implementation.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: CLiX revenue utilises Microsoft SQL Server and therefore Clinithink advises the configuration of Microsoft SQL Server transparent data encryption (TDE) when deployed.; CLiX revenue is deployed in the customer's private cloud and therefore other forms of encryption at rest could be employed in addition to SQL Server TDE if required.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The solution has database stored procedures to support server side outbound integration.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Facilitated by customer's own export transform and load (ETL) solution
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Plain text
  • Pdf
  • Rtf

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: CLiX revenue is deployed in the customer's private cloud and availability is subject to the infrastructure configuration chosen by the customer.
• Approach to resilience: High availability and resilience can be achieved through redundant hardware deployment should the customer require
• Outage reporting: Availability reporting of the solution can be integrated into the existing infrastructure monitoring of the customer

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Single sign on for user authentication is enabled through integration with the customer's Entra ID or Microsoft Active Directory through Active Directory Federation Services. User authentication is based on Oauth2.
• Access restrictions in management interfaces and support channels: There are multiple levels of access within the solution for administrative and other roles. Infrastructure management is the responsibility of the customer as the solution is deployed in customer's private cloud.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Subject to customer approach as the solution is deployed in the customers' private cloud

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • HIPAA
  • NHS DSTP

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: HIPAA, NHS DSTP
• Information security policies and processes: Clinithink has an Information Security Policy and an IT Code of Practice which are reviewed by each employee as part of induction and signed as reviewed before any access is granted to Clinithink systems. These documents are part of a suite of documents covering privacy and security within Clinithink. They cover details relating to technical, physical, and administrative controls in support of the HIPAA, GDPR and DSPT. All employees and contractors undergo compulsory HIPAA and GDPR training as part of induction and annual refresher training. Clinithink has an appointed Data Protection Officer who is responsible for reviewing and maintaining Clinithink's adherence to HIPAA, GDPR and DSPT standards.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CLiX revenue is deployed in the customer's private cloud, environment and solution configuration change control is therefore the responsibility of the customer.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CLiX revenue is deployed in the customer's private cloud therefore vulnerability management is the responsibility of the customer.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: CLiX revenue collects anonymous telemetry data in relation to the software functions and features. This telemetry is sent back to Clinithink to assist with monitoring
• Incident management type: Supplier-defined controls
• Incident management approach: An incident pertains to a number of areas across the service. Incidents from customers will be raised with the Clinithink Support team through the web support portal and are logged on our industry standard support system. Common FAQs are available through this system also.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Clinithink is committed to establishing an inclusive environment free from discrimination and to the provision of equal opportunities for all employees and applicants. The Company provides the highest quality service to its customers and aims to recruit and retain the highest quality people, regardless of their sex, gender reassignment, marital status, race, colour, nationality, ethnic or national origins, religion, disability, age, sexual orientation and trade union membership or non-membership.; Our Equal Opportunities Policy is a key element in maintaining these highest standards of service and conduct. The Company requires all employees to work in harmony and with respect for colleagues, customers and contacts.; The Company regards illegal direct or indirect discrimination, victimisation and harassment as serious matters and will therefore take immediate disciplinary action against anyone who has acted in such a way. These acts may be deemed to constitute gross misconduct and may result in summary dismissal.

  Wellbeing

  Clinithink has a Wellbeing Focus Group that meets monthly to plan for events and initiatives based on an annual programme of wellbeing awareness days / weeks. It aims to have a positive impact on as many people as possible. In addition, we have appointed internal Mental Health First Aiders who attended a 4 day long course. In 2022 our people managers, scrum master and tech leads also attended a mental health awareness course. We also give our employees free access to an Employee Assistance Programme which has a helpline and resources to support them if needed. We have just launched company wide e-learning courses, which include wellbeing topics including Menopause Awareness, Mindfulness, Positive Mental Health at Work and Stress at Work.

Pricing

• Price: £52,500.00 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.quirk@clinithink.com. Tell them what format you need. It will help if you say what assistive technology you use.