max20 Project Solutions

Web Application Design & Software Development for the NHS, Social Care and Wider Healthcare market

max20 Project Solutions provides Web Application Design & Development from small projects through to larger programmes of work. All websites/applications are designed by our Associates with services ranging from one-page brochure websites to content-managed enterprise level websites using content management systems. We can also offer development support for system upgrades.

Features

  • CMS Professional Web development for SME's and enterprises
  • Custom build to business needs with enterprise level features.
  • Research services into customers needs and requirements.
  • Scoping session, feasibility studies, analysis, design, and consultancy.
  • Custom designs, wireframes and Adobe InDesign prototypes and MVP.
  • Microsoft .NET web applications. Microsoft Certified Professional staff.
  • Microsoft .NET service communication applications and data access.
  • Scripting/Coding-VBScript,PowerShell,VB.Net,C#.Net,ASP.NetWebForms&MVC,WebAPI,HTML,CSS,jQuery,SQL
  • Applications-InstallShield/AdminStudio,WisePackageStudio,App-DNA,VMWare Workstation/vSphere/Horizon
  • AppSense,Process Monitor,InstEdit,Orca,VisualStudio,ActiveDirectory GroupPolicies,MS Office,Browsium

Benefits

  • Ongoing support and maintenance SLA's contracts.
  • Assistance with consolidation of services and mobilisation of workforce
  • Partnership approach, regular engagement & service reviews
  • Dedicated Client Liaison manager supported by experienced team
  • Technical expertise includes CSS/HTML/JavaScript/Python/Ruby/PHP/Wordpress
  • Ongoing support and maintenance SLA's contracts.
  • Assistance with consolidation of services and mobilisation of workforce
  • Development/upgrade of Trust Systems for Digital Services

Pricing

£345 to £1,220 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ps@max20.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 5 1 1 8 8 3 7 7 5 0 2 4 0 4

Contact

max20 Project Solutions Don Tomlinson
Telephone: 0161 941 5026
Email: ps@max20.com

Planning

Planning service
Yes
How the planning service works
Max20 Project Solutions assists clients plan and migrate their systems, applications and data from an existing physically based environment to the cloud, be it private, public or hybrid. Throughout the planning process we utilise our expert team of associates to assess, analyse and document the existing environment in detail, providing guidance on which elements are cloud-ready, and those that will need attention prior to any migration. We work with our clients to determine an appropriate solution that will deliver value which is fully in line with current business goals and can scale up/down accordingly. A fundamental goal of this planning exercise is to ensure the risk of any outage and data loss during the future migration process is minimised, our controlled step by step cloud implementation and migration plans will be developed following the planning process. Each phase of the plan will give the buyer confidence that their apps, data and infrastructure will be transitioned securely and seamlessly.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Max20 Project Solutions provides training to cover all aspects of the services supplied. All documentation is stored securely on cloud based systems enabling our clients access to all designs, plans and processes. Our Associates are available to provide formal training through webinars and on-site support where necessary. Further training support is available via floor walking (user) activities ensuring that the user experience is delivered to a high standard. Our Associates will provide thorough and detailed handover to client’s technical teams where required.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Max20 Project Solutions undertakes detailed cloud readiness assessments with clients to ascertain business, technology and user requirements. This assessment forms a significant part of the cloud road mapping exercise which will document a migration strategy and environment setup state. The migration planning process will provide a comprehensive overview of the steps that are required to be taken in order for a successful migration to be completed. The setup/staging process will ready the cloud environment as per the recommendations outlined in the migration plan. This ensures there is no discrepancy between what is planned and what is provided.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
How the quality assurance and performance testing works

max20 Project Solutions provides robust quality and performance processes. Suitable user teams are identified within the client who our associates work with in order to establish key markers of performance and service acceptance. All designs, plans and processes (technical and business) are fully quality assured internally through our team of expert associates. We follow a diligent transition process including extensive testing (both technical and customer UAT) with the test criteria being pre-agreed. The testing process is used to ensure complete validation of the environments requirements are met including: • Environment is complete and accurate • Performs as expected, or better • Test plans are executed accordingly and results are as planned • Track and document any defects or performance constraints • Provide test metrics/testing summary reports.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Max20 Project Solutions utilises industry standard ITIL service management on all engagements ensuring the quality of delivery and engagement is rigorously maintained. A dedicated delivery manager is the first point of contact should problems arise. Specialist Associates are available for non categorised service faults or irregular failures once the environment is live. Prior to go-live the team are always available to resolve faults should they arise. Dynamic dashboards and a centric knowledge base are available, offering a rapid resolution to many common faults. Support is flexible and scalable enabling the buyer to adapt to market changes quickly. Service Level Agreements, delivering KPI driven operational reporting and Microsoft’s interactive service dashboards are available.

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Standard Service Levels 9-5, Mon-Fri Enhanced Service 9-5, 7 days a week Premium Service 24/7: P1 IRT (Initial Response Time) 15mins, 4 hour fix P2 IRT (Initial Response Time) 30mins, 8 hour fix P3 IRT (Initial Response Time) 45mins one business day fix P4 Service/Change Requests Only IRT (Initial Response Time) 1 hour Price is totally dependent on client needs. We can also deliver different managed services models including price per device, price per user and fixed monthly pricing. All clients are allocated a Service Management representative to support the service and provide ongoing service improvement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

Since the start of the Covid pandemic, max20 Project Solutions has realigned many of its' services to be delivered remotely which has assisted with additional environmental benefits in the performance of the service including working towards net zero greenhouse gas emissions.
Covid-19 recovery

Covid-19 recovery

max20 Project Solutions support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. We have been involved in improving workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel.
Tackling economic inequality

Tackling economic inequality

max20 Project Solutions is experienced in creating employment opportunities particularly for those who face barriers to employment and/or who are in deprived areas. We have also been involved in creating employment and training opportunities, particularly for people in healthcare sectors with known skills shortages. Additionally supporting educational attainment relevant to the service, including training schemes that address skills gaps and result in recognised qualifications.
Equal opportunity

Equal opportunity

As a longstanding supporter of the "Positive About Disabled People" initiative, max20 Project Solutions Demonstrate action to increase the representation of disabled people among our Associate workforce.

- Support disabled people in developing new skills relevant to the service,

including through training schemes that result in recognised qualifications.

- Influence staff, suppliers, customers and communities through the delivery of the service to support disabled people.
Wellbeing

Wellbeing

max20 Project Solutions supports the health and wellbeing, including physical and mental health of our Associates who are aligned to our healthcare customers projects.  We work closely with our healthcare customers to demonstrate collaboration with users and communities in delivery of the project service.  Acting in an advisory capacity we influence healthcare staff, customers and communities through the delivery of the service to support strong, integrated communities.

Pricing

Price
£345 to £1,220 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ps@max20.com. Tell them what format you need. It will help if you say what assistive technology you use.