SCRAM Systems

Remote Breath Alcohol Monitoring as a Service

SCRAM Remote Breath® Pro provides versatile breath alcohol monitoring with options for scheduled, random, on-demand, and client-initiated testing for low-risk clients. Enhanced facial guidance and verification software decreases manual photo review by over 90%, allowing officers more time to spend on their caseloads and clients.

Features

• Small, convenient; measures 2.9”x6.5” with a 1.2” depth.
• Wi-Fi capabilities
• Stores all test results
• GPS location all tests; taken and missed

Benefits

• Provides visual cues ensuring face is aligned during client testing.
• Automated photo matching decreases manual matching by up to 95%
• Never miss a test; GPS location taken with missed tests

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfp@scramsystems.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

251406001624475

Contact

Amit Sethi
0207 268 4852
rfp@scramsystems.com

About the service

• Service categories:
  • Application Development and Deployment
    • Application platforms
      • Model driven application platforms
        • Model driven application platforms
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: None
• System requirements:
  • Desktop with the latest Chrome, Firefox or Internet Explorer browsers
  • Windows 10 desktops or later
  • Requires client electronic monitoring tag (bracelet).

User support

• Email or online ticketing support: Yes
• Support response times: Email or online ticketing
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• AI chatbot: Yes
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available through the product user interface "Live Chat" option.
• Web chat accessibility testing: Have not tested with assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: Customer support is available 24/7/365 support to all customers at no extra cost. This includes phone, email, and live chat. Onsite support is available as needed. Technical account manager and cloud support engineer provided as needed. Service levels, if any will be discussed during procurement process.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Both onsite and online training are provided. All initial training is; provided and included at no additional cost to the government agency. In addition to the initial training, all refresher training and written documentation is available online.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Amit - this is new. Online and written form?
• End-of-contract data extraction: For customers who would like to extract their data on the conclusion of contract - that is a capability that is available to our customers.; ; End of contract process will be agreed upon during procurement process.
• End-of-contract process: End of contract process and any associated costs will be discussed and agreed upon during the procurement process.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All features are available. Our software is mobile adaptive.
• Service interface: Yes
• Description of service interface: Service management is conducted through the SCRAMnet Optix (online portal) and mobile interfaces.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: There has not been testing with users of assistive technology.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The solution has a RESTFul API set which allows them to among other things; 1. Inquire about the Alerts; 2. Setup users / get user info / delete users / update user info; 3. Get billing information; 4. Get information on Service Providers and Agents managing users
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: We have designed a multi-tenant application that is monitored on a continuous basis. The monitoring allows us to update and upgrade the systems without interruption. We also are using VM technology to allow for the movement of systems and needed resources to the appropriate server, application or service quickly without interruption of the user. Our application is designed to be stateless allowing for the movement to a redundant environment / server with little impact to any user of our service.

Analytics

• Service usage metrics: Yes
• Metrics types: The number of Users ,; The number of Clients; The number of Releases /month; The average response time; The compliance rates of clients
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data by using several of the reports which are available to them
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our SLAs are 99.9% except for areas that we have no control over such as cellular system outages, data center disasters; however, through redundancy (we have fail over facilities) and resiliency (applications have automated recovery routines). In all cases where we have an outage we examine the ability to improve the systems with higher availability services when and where available. In the case of refunds they are proportional to the time of the out outage.
• Approach to resilience: Resilience in the case of our systems is viewed differently from system redundancy. Redundancy would be having multiple occurrences or fail over occurrences of application servers, network connections, etc. Resilience is the architectural design of the application where the application has the ability to correct for issues or to restart when a failure occurs. Resilience is using application architecture to ensure the continued processing when the application encounters a problem. Our applications are designed with both redundancy and resiliency principles.
• Outage reporting: Our services have multiple methods of reporting outages. There are simple issues which will be e-mailed, SMS text messages, we have instrumentation with display on critical services and we can display some information in a dashboard (not a public dashboard). And our employees are 24x7 on call and may detect an issue before or monitoring software alerts to a situation.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Interfaces and support channels Management interfaces are controlled with both role based authentication as well as username and passwords.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are an ISO 27001 audited organization and complete an annual review with audit findings and continued registration as an ISO 27001 accredited organization. Additionally, we were granted our ISO 27701 certification, which is an extension of ISO 27001 that provides guidelines for establishing, implementing, maintaining, and continually improving a Privacy Information Management System (PIMS). It builds upon the requirements of ISO 27001 and extends them to cover privacy management aspects. ISO 27701 aims to help organizations manage and protect personally identifiable information (PII) in accordance with applicable privacy regulations and requirements, such as the General Data Protection Regulation (GDPR).; Security policies are define at a corporate policy level and we use DarkTrace behavior monitoring to ensure compliance with best practices in security. There are also annual audits to ensure compliance of security polices with penetration testing, both internal and external.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The facilities are SSAE 16 audited, security is examined and penetration audit are conducted and the application services are ISO 27001 audited for compliance to best practices. Each of the published audits by outside audit groups create management reports for improvements and verification that we are following best practice standards. System hardware is reviewed and update on a regular basis and Nessus scans are completed on the systems and applications on a quarterly basis.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The facilities are audited each year for SSAE 16 and the systems and application is reviewed both internally and externally. We have a annual external review for attack surface with penetration testing and we internally complete Nessus scans and OWASP scans of our applications on a quarterly basis. We deploy patches quarterly to our servers and more frequently to our desktops. Our applications are maintained in an Agile environment and are updated every other week. We are warned of threats by KnowB4, Trend Micro, Sonic Wall, DarkTrace and Dell Secure Works.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We comply with SSAE 16 for our Physical facilities and ISO 27001 for our application and computing best practices. Our systems are being scanned on a quarterly basis and we have preventative monitoring by DarkTrace with is a behavior monitoring system to identify abnormal behavior and notify the Operation team of the unusual behaviors of an individual or a device in the network. When we see a potential compromise it is classified from information to critcal. Information we inquire and ask the offender to discuss, critical we would respond immediately. We have an Incident management policy that governs our response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: We use have SSAE 16 for physical and ISO 27001 for our applications. We have a incident response process with an OCCM (On Call Crisis Manager) which is responsible for handling both user reported incidents; as well as, system reported incidents. Our incidents are reported to management via the ISO 9001 Corrective Action Preventative Action (CAPA) process and the ISO 27001 Incident Reporting process. We also provide incident reports to our customers upon request or as agreed to in our notification requirements as defined by our services contract.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: ANAB – ANSI-ASQ National Accreditation Board
• ISO/IEC 27001 accreditation date: Monday 17 October 2016
• What the ISO/IEC 27001 doesn’t cover: ISO/IEC 27001 confirms a systematic approach to managing information security but does not guarantee incident‑free operations, regulatory compliance, or product‑level certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: ANAB – ANSI-ASQ National Accreditation Board
• ISO 9001 accreditation date: Friday 31 May 2024
• What the ISO 9001 doesn’t cover: ISO 9001 certification demonstrates that an organization has an established and effective Quality Management System (QMS). It does not, however, certify specific products or services, nor does it guarantee error‑free outputs or performance outcomes. Certification applies to organizational processes, not individual deliverables. ; ISO 9001 is granted to organizations—not individuals—and is a voluntary standard. It does not replace or supersede applicable legal, regulatory, or contractual requirements, which remain the responsibility of the organization. ; The standard does not prescribe how an organization must operate or define specific methods for execution. Instead, it establishes requirements for managing and improving processes based on organizational context.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: F86985be-91d9-4bb8-b516-18ada37af21c
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfp@scramsystems.com. Tell them what format you need. It will help if you say what assistive technology you use.