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COOLSPIRiT

COOLSPIRiT a Databarracks Company: Barracuda Email Protection Premium

Complete security for Microsoft365: Barracuda Email Protection is a perfect solution for organisations that want to protect their businesses, brands, and people against the most advanced email-borne threats, Barracuda Email Protection is a comprehensive, easy-to-use solution that delivers gateway defence, API-based inbox defence, incident response, data protection, and compliance capabilities.

Features

  • Phishing and Impersonation Protection
  • Incident Response
  • Cloud-to-Cloud Backup
  • Email Gateway Defence
  • Cloud Archiving
  • Security Awareness Training
  • Domain Fraud Protection
  • Web Security
  • Data Inspector
  • Zero Trust Access

Benefits

  • Spam and Malware Protection, Spam and Malware Protection
  • Link Protection, Email Continuity, Email Encryption
  • Data Loss Prevention
  • Phishing and Impersonation Protection
  • Account Takeover Protection
  • Automatic Remediation
  • Domain Fraud Protection
  • Web Security, Threat Hunting and Response
  • Automated Workflows
  • SIEM/SOAR/XDR Integration

Pricing

£9.70 a user

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 5 1 4 7 4 0 7 6 9 7 4 5 9 8

Contact

COOLSPIRiT Alex Raben
Telephone: 01246 454 222
Email: frameworks@coolspirit.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Yes - O365 (some features work with on-premise email & security platforms)
Cloud deployment model
Public cloud
Service constraints
Requires M365 to make us of all modules
System requirements
  • Per user license model
  • Optional Outlook Plugin for reporting
  • SaaS platform requires app integration to M365 using Enterprise App

User support

Email or online ticketing support
Email or online ticketing
Support response times
Enhanced support is included with all services. Upgraded support can be purchased
https://www.barracuda.com/support/plans-and-packages

Customers can contact support to explain urgency of request
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
All Barracuda SaaS software comes with 24x7x365 support services included with the service. Premium support can be purchased at additional cost
https://assets.barracuda.com/assets/docs/dms/Barracuda_Premium_Support.pdf
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All Barracuda customer have access to Barracuda Campus which documents both how to use the system and gives access to self paced video training. Customer may also purchase Professional Services direct from Barracuda to support installation and delivery of the solution. Professional Services are an additional cost.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
End-of-contract process
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Web service GUI Interface, Software as a Service (Saas
Accessibility standards
None or don’t know
Description of accessibility
Through browser
Accessibility testing
None
API
Yes
What users can and can't do using the API
Configure settings in the system such as auto remediation of email and setting of allow and block lists
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation
https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf

Analytics

Service usage metrics
Yes
Metrics types
Volume of email processed split by malicious vs good
Volume of users protected
Top targeted users and domains
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Barracuda Networks

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
Data export formats
CSV
Data import formats
Other
Other data import formats
  • PST
  • XML
  • CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Barracuda cloud solutions are built with high availability at the core to ensure uptime of services. Further details can be requested during purchase process.
Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation

https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf
Approach to resilience
Barracuda cloud solutions are built with high availability at the core to ensure uptime of services. Further details can be requested during purchase process.
Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation

https://assets.barracuda.com/assets/docs/dms/Barracuda_Email_Protection_SLA.pdf
Outage reporting
All service outages are published at https://status.barraucda.com. Customers can sign up for proactive email alerts for the service they utilise

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Access is restricted via authentication. If customer wishes to apply conditional access controls integration with Entra ID is recommended
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
SOC2 Type 2
Information security policies and processes
N/A

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Available on request
Vulnerability management type
Undisclosed
Vulnerability management approach
Not applicable
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on request
Incident management type
Undisclosed
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

As an organisation, COOLSPIRiT is wholly committed to improving our social & sustainability record and drive real change through to delivery of our contracts.

We take great pride working with our supply chain and customers to understand how our services can be provided with reduced emissions seeking a net zero impact on our environment.

We employ a number of activities / initiatives to help accelerate us towards our global population becoming carbon neutral, including, Partnering with World Land Trust to plant trees in Borneo, SME Climate Commitment, Working from solar-powered offices, Availability of electric car charge points, Electric-powered company vehicles, Upgrading to LED lighting throughout our offices, Eradicating the use of single-use plastic, Achieving ISO 14001 Certification, Supporting the 721 Challenge.

We understand that our business has a direct impact on the environment, so we're actively working towards best practices in the technology sector.

In regard to our Social Responsibility, we also thrive on making differences wherever possible, be it big or small, to help support the overall impact that organisations can have on our local communities.

Initiatives we have in place include, Apprenticeships for local people, Employment skills structure, Supporting the community, Donations of technology equipment, Local collaboration, Sustainability and environmental focus, Supporting Charity.

We're excited to have now partnered with the World Land Trust (Registered Charity No. 1001291) as a corporate supporter. The World Land Trust carries out essential reforestation projects, supporting conservation and creation of wildlife-rich habitats benefitting local communities, reconnecting forest areas, and storing carbon.

In addition to the measures noted above we will automatically plant a tree for every contract placed with us.

More information can be found on our website https://www.coolspirit.co.uk/

Pricing

Price
£9.70 a user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full feature trial limited to 30 days
Link to free trial
https://www.barracuda.com/support/free-trials

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.