ASCENT DIGITAL SERVICES UK LIMITED

Data, AI and GenAI services

We help organisations design, build and run data, AI and GenAI solutions on Azure. Our services span, but are not limited to, consultancy and engineering for BI, data engineering, data science, data strategy, data governance, GenAI, AI and data platforms.

Features

• Automated deployment of data platforms
• Templated, Standardised: reusable component modules, architecture patterns & CI/CD pipelines
• Designing and user centric BI capabilities
• Predictive and presriptive analytics
• Generative AI solutions
• AI solutions
• Engineering data to be ready for analytics
• Data strategy
• Data governance
• Data science

Benefits

• Insights to your data and maximise effectiveness of decisions
• Rapid mobilisation and deployment
• Reusable functions, data processing pipelines enable fast ingestion of data
• Take advantage of latest AI/Gen AI solutions
• Improved operational efficiency
• Access to specialists with hands-on experience across multiple BI Systems
• Build Data visualisations/KPIs and analytical capabilities for the Digital Journey
• Advice on how to improve data models
• Route to insight is engaging and accelerated, driving data culture
• Partner with 15years+ experience in building solutions across diverse industries

£350 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salescommercial@ascent.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

251498614934270

Contact

George Earp
+441189913387
salescommercial@ascent.io

Planning

• Planning service: Yes
• How the planning service works: We work with buyers in a consultative capacity to understand their business objectives and then translate these into a technical roadmap. We do this in pre-sales and then move through to validate it during discovery with customers. Once discovery is complete, both parties are aligned to begin the cloud journey
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training is typically done on the job in a teach and learn type approach. We do not have specific courses but do work very closely with customers to ensure knowledge transfer and readiness for teams to manage the environments/capabilities we develop.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We are extensively experienced in driving and supporting digital transformations, both those involving the delivery of new systems or those involving the modernization of existing complex legacy data ecosystems into cloud-based solutions. Having developed a strong understanding of the challenges involved in migrating manual processes/data/systems or legacy ecosystems to the cloud, we have built demonstratable expertise which helps us avoid and mitigate against common costly mistakes. Our key goals are to support our clients in the setting up, deployment or migration of existing data ecosystems into the cloud with minimal business disruption and complete continuity of service. We have a fully structured migration and implementation process driven by highly qualified and experienced data experts. We strive to deliver projects based on a meticulous business change workstream that is seamless for your customers while ensuring your teams and partners can support the newly modernized Data ecosystem. Ascent will prepare detailed designs and plans that feed directly into migration and setup activities. We also have the skills and experience to design and implement the services outlined within the designs and plans. As the client, you will have the control over the level of setup and migration support you need during project implementation.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: QA is an integral part of the cloud journey. We provide this service through the deployment of a QA engineers who look at the work completed through an agile process and ensure the code / functions are properly integrated and performant.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: We can managed the solutions we build for customers. Our managed service includes the infrastructure components and the data platform components. For capabilities such as AI and data science, these are delivered through a call off agreement.

Service scope

• Service constraints: Our services are typically deployed in a hybrid fashion between onshore in the UK and nearshore across southern, western and central Europe

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have four care levels:; ; 1. URGENT ; 1st RESPONSE: 1hr; UPDATE: every 2hrs; TARGET FIX: 8hrs; DEFINITION: software inoperable/business critical system unusable; ; 2. HIGH; 1st RESPONSE: 4hrs; UPDATE: every 4hrs; TARGET FIX: 2 working days.; DEFINITION: significant service degradation, non-critical business function/software is unusable.; ; 3. MEDIUM; 1st RESPONSE: 8hrs; UPDATE: every 8hrs; TARGET FIX: as part of regular software release/update schedule; DEFINITION: Degradation of individual service or information issues; ; 4. LOW; 1st RESPONSE: 2 working days; UPDATE: part of release schedule discussion; TARGET FIX: as part of regular software release/update schedule; DEFINITION: Small service degradation/service request no impact
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We have four care levels, cost is negotiable depending on the project:; ; 1. URGENT ; 1st RESPONSE: 1hr; UPDATE: every 2hrs; TARGET FIX: 8hrs; DEFINITION: software inoperable/business critical system unusable; ; 2. HIGH; 1st RESPONSE: 4hrs; UPDATE: every 4hrs; TARGET FIX: 2 working days.; DEFINITION: significant service degradation, non-critical business function/software is unusable.; ; 3. MEDIUM; 1st RESPONSE: 8hrs; UPDATE: every 8hrs; TARGET FIX: as part of regular software release/update schedule; DEFINITION: Degradation of individual service or information issues; ; 4. LOW; 1st RESPONSE: 2 working days; UPDATE: part of release schedule discussion; TARGET FIX: as part of regular software release/update schedule; DEFINITION: Small service degradation/service request no impact

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SMC
• ISO/IEC 27001 accreditation date: 08/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Covid-19 recovery

  We have been delivering remote development services for years and as such, we have been well placed to create a hybrid working environment that creates the right balance for employees and organisations. Further information on our hybrid working policy can be shared as required and it's impact on the Covid-19 recovery for digital services in the UK public sector.

  Equal opportunity

  We strongly believe in equal opportunity in the workplace. As an SME in the public sector, we want to focus one on area and do it very well. Our current focus is women in tech is bi-fold:; ; Women returning to work. We are actively working to attract female talent back into the sector after time off. Our flexible working policy allows women to come back part time as they ramp their career back up after breaks.; ; Development of leadership and progression for women. The IT sector is dominated by men and we are working on development paths for talent to come through the business and into leadership positions.; ; This is an ongoing workstream and more information can be shared as required.

  Wellbeing

  Wellbeing is critical to a happy and successful workplace. We have a dedicated people team that works with our employees and seeks to understand cultural differences and how to align wellbeing initiatives to those.; ; These vary from country to country. Please request further information to understand how we approach wellbeing in UK and other EU nations.

Pricing

• Price: £350 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salescommercial@ascent.io. Tell them what format you need. It will help if you say what assistive technology you use.