COGNNI LIMITED

Knowledge Management Platform

Cognni is a class-leading AI-driven Knowledge Management platform.

An efficient and powerful way to collate, share and distribute content, insights, and research in a fully branded and customised, user-friendly, intuitive platform.
Maximize knowledge ROI with enhanced accessibility and usability, empowering users to make quicker, more informed decisions.

Features

• AI, Gen AI and machine learning platform
• Fully customised structure for categorization
• Fully branded platform with custom design
• Powerful search including audio and image recognition
• Accepts all formats and types of content, of any size
• All content types are fully viewable directly from the platform
• User entry via SSO automated login
• Custom designed and fully branded automated notifications
• Newsletter functionality for sending fully branded newsletters
• Simple and intuitive for users

Benefits

• Collate, search and distribute content
• Allow users to find information themselves
• Maximise ROI of Organisational Knowledge
• Cut out duplicated spend
• Stop content chaos of SharePoint and shared drives
• Use the platform to drive organisational strategy
• Full visibility of usage of knowledge
• Identify organisational knowledge gaps
• Understand which knowledge is the most useful

£100,000.00 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at garethratcliffe@cognni.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

251590912034689

Contact

Gareth Ratcliffe
07740067174
garethratcliffe@cognni.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No constraints
• System requirements: No system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 8 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Cognni support is included in the annual licence fee, there are no additional charges.; Support for the Cognni platform covers queries and issues when using the software, the deployment and configuration of the system and enhancement/feature requests. We offer comprehensive support across these areas with a clearly defined set of support channels, request processes, and issue submission and resolution guidelines.; ; We are ISO27001 compliant. Our clients include government departments, banks and financial service businesses in the UK, EU and US. We maintain the highest levels of technical quality assurance and support. With over 250,000 users worldwide, we receive only a handful of support queries per month. We are experts at what we do, as evidenced by our long-standing client relationships. You will be in the safest hands, with the best experts in the sector, using class-leading technology.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Implementation process includes assistance with setting up all aspects of the system, this is discussed in detail to assess requirements. Implementation fees include training for ‘super users’ within the organisation who would then be able to train normal users. A custom user guide is provided as part of the implementation fee and usually this, along with access to super users, is adequate for most users.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Any format requested
• End-of-contract data extraction: We can provide a full download of data via ftp or similar as requested
• End-of-contract process: The site is decommissioned as part of the licence fee, there are no other costs involved.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Fully responsive site built mobile first, all features are available on any device.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: No

Scaling

• Independence of resources: The infrastructure is ultimately scalable with no limits on usage or support across any clients

Analytics

• Service usage metrics: Yes
• Metrics types: All interactions with the system are logged and can be reported on. There are many reporting types within the system but we can always provide bespoke report data as requested.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Individual files can be downloaded from the site directly. For bulk downloads our technical support team would do this for the client.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: How ever the client requires is possible
• Data import formats: Other
• Other data import formats: Numerous options to be agreed with the client

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% uptime. We do not offer refunds, however, we have never had occurrences where clients have had downtime during working hours.
• Approach to resilience: Available on request
• Outage reporting: Private dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: There are multiple security layers, details available by request.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have full security, privacy and compliance guidelines available for inspection by prospective clients.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: There are full process documents available for prospective clients. We service government departments and financial service clients in UK, EU and US which our processes are all checked by.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: There are full vulnerability management documents available for prospective clients. We service government departments and financial service clients in UK, EU and US which our processes are all checked by.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: There are full protective monitoring documents available for prospective clients. We service government departments and financial service clients in UK, EU and US which our processes are all checked by.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: There are full incident management documents available for prospective clients. We service government departments and financial service clients in UK, EU and US which our processes are all checked by.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Cognni, we do business the right way. We have developed a sustainable, inclusive, human-thinking culture that shows how business can (and should be) a force for good. Our continuing investment in staff and commitment to remaining climate positive helped us achieve B Corp certification in 2022 - more evidence of our culture of doing good wherever we can.; ; We're climate positive! As of 2021, Cognni is proud to offset 125% of our carbon emissions to climate-positive projects.; ; For Cognni, reducing our emissions to zero is not enough to tackle the climate crisis. So we're taking action by catalysing more greenhouse gas reductions and removals than we emit.; ; We've made big changes throughout our supply chain to reduce our emissions, from raw materials to product end-of-life. Where it is not possible to eliminate emissions completely, we're committed to purchasing carbon credits to offset our impact.

  Tackling economic inequality

  Cognni donates 10% of our profits to charity, where our support has a substantial positive impact on the local community.; ; We believe that nobody should be denied learning opportunities because of financial constraints. In partnership with Leeds Beckett University, we've launched the Cognni BSc Computer Science Scholarship. The scholarship is available to students who represent the lowest household income band and are resident in Yorkshire.

  Equal opportunity

  Cognni is committed to promoting equal opportunities in employment. Any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

  Wellbeing

  Cognni prioritizes employee wellbeing, understanding the impact of work on mental and physical health. We promote work-life balance, offering flexible working options and supporting career breaks. Medical assistance is provided, and fitness is encouraged through events. Dignity at work is ensured, addressing harassment promptly. Stress is minimized with breaks and support, and sickness absence is managed effectively.

Pricing

• Price: £100,000.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at garethratcliffe@cognni.com. Tell them what format you need. It will help if you say what assistive technology you use.