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Mphasis UK Limited

Microsoft Dynamics 365 Software and Services

Mphasis Microsoft Dynamics 365 offering is a Secure Azure Cloud platform for Digital Transformation. It forms the bedrock for Interoperability across all of Finance, Supply Chain Management, Sales, Customer Service, Customer Insights - Journeys, Field Service, Project Operations Analytics, Omni-Channel, Copilot Studio, ITSM, New Care Models and Proactive Engagement.

Features

  • Finance- Ledgers, Treasury, Credit control, Budgeting, Expense management, Project Management
  • Supply Chain Management - Sales, Purchasing, Warehouse, Inventory, Demand forecasting,
  • DDMRP, Case Management, Customer Insights Journeys, Field Service, Omni-Channel
  • Call Centre, Copilot AI
  • Power Platform Apps and Business Intelligence

Benefits

  • Better processes: streamline business processes leads to increased efficiency
  • Automation: Automate routine tasks with AI for improved service delivery
  • Public engagement: Dynamics 365 offers the public multiple channels
  • User engagement: familiar Microsoft interface is easy to learn
  • Less data entry: Any data needs only entering once
  • Better data equals better reports: insightful BI reporting
  • Customizable and Flexible: Dynamics 365 is highly customisable
  • Data integration: consolidate multiple data sources for a unified view
  • Security and Compliance: meet GDPR and regulatory requirements
  • Scalability and Growth: scalability to support growth and evolving needs

Pricing

£90 to £1,487 a unit a day

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Gaurav.Singh1@mphasis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 5 1 7 1 2 2 5 1 4 5 4 5 7 2

Contact

Mphasis UK Limited Gaurav Singh
Telephone: +447424958499
Email: Gaurav.Singh1@mphasis.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Microsoft does schedule planned maintenance for updates to the application. These are done in conjunction with the customer's requirements
System requirements
Microsoft Exchange Required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support can be provided 24/7 or 9 to 5 according to project requirement. We work with the client to agree on the SLAs required
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Support can be provided 24/7 or 9 to 5 according to project requirement. We work with the client to agree on the SLAs required
Onsite support
Onsite support
Support levels
Support services are limited to the Software Solution that is hosted on Cloud. Any Cloud related issues will be handled by the Product Vendor Microsoft.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a mix of training options for users from onsite user based training, train the trainer, on line user documentation and web based eLearning style training courses. We also provide Masterclasses for ongoing training and exposure to new functionality as it is released.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The users data will be sat in their own personal workspace and this data can be copied to a new location upon termination of the contract
End-of-contract process
A customer may terminate a Subscription at any time during its Term; however, you must pay all amounts due and owing before the termination is effective. Included in the price of the contract is all the hardware and software as agreed at the time of the contract. What is not included as standard if the integration of the Cloud serice into any on existing on premise or other Cloud solutions the customer may require. This will include API's, bespoke anlaytics or reports, or customisations, The customer is also responsiblle for the connectivity from their own Datacentre to the Microsoft Azure Datacenter.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The solution is based on web browser functionality and so there are no differences between the mobile and desktop service. The form factor of smaller mobile devices such as smart phones don't lend themselves to the solution due to the amount of screen information.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
No
Customisation available
Yes
Description of customisation
The Service can be customised interms of the look at feel for each customer. The solution is also Modular so each customer can take the components they require initially and then add at a later date. Some self service customisation can be included in some of the modules and this can be explored upon request

Scaling

Independence of resources
We will survey the users you have and the type of licenses they need. We will also look at the functions they will perform. We will then provide this data to Microsoft in order to properly size the infrastructure required.

Analytics

Service usage metrics
Yes
Metrics types
Azure Monitor enables you to consume telemetry to gain visibility into the performance and health of your workloads on Azure. The most important type of Azure telemetry data is the metrics (also called performance counters) emitted by most Azure resources. Azure Monitor provides several ways to configure and consume these metrics for monitoring and troubleshooting. Metrics are a valuable source of telemetry and enable you to do the following tasks: Track the performance of your resource (such as a VM, website, or logic app) by plotting its metrics on a portal chart and pinning that chart to a dashboards.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
At all times during the term of Customer’s subscription, Customer will have the ability to access and extract Customer Data stored in each Online Service. Except for free trials, Microsoft will retain Customer Data stored in the Online Service in a limited function account for 90 days after expiration or termination of Customer’s subscription so that Customer may extract the data. After the 90-day retention period ends, Microsoft will disable Customer’s account and delete the Customer Data.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XLS
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Dynamics 365 provides security-hardened infrastructure that Microsoft controls and monitors 24 hours a day, seven days a week. Microsoft uses a variety of technologies to block unauthorized traffic to and within Microsoft datacenters.
Connections that are established between customers and Microsoft datacenters are encrypted by using industry-standard Transport Layer Security (TLS). This establishes a secured browser-to-server connection, which helps provide data confidentiality and integrity between the desktop and datacenter. A redundant network provides failover capability and helps ensure network availability.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Microsoft uses several network security technologies to protect your cloud services and data, and block attacks.
•Firewalls and perimeter firewalls
•Intrusion detection systems/intrusion prevention systems detect and identify suspicious or undesirable activities that indicate intrusion
•Partitioned LANs
•Multi-tier topology
•Traffic isolation
•Cross-premises connectivity enables you to establish connections between a virtual network and multiple on-premises sites, or other virtual networks in Azure, by using VPN gateways or third-party virtual appliances.
•Access Control Lists
•Azure Security Center provides a centralized portal from which you can secure resources you place in Azure

Availability and resilience

Guaranteed availability
Available via MicrosoftDynanmics365forOperationsCloudServiceOperations.pdf
Approach to resilience
This is available upon request .
Outage reporting
https://azure.microsoft.com/en-gb/support/trust-center/

Identity and authentication

User authentication needed
Yes
User authentication
Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
https://azure.microsoft.com/en-gb/support/trust-center/
Access restriction testing frequency
At least once a year
Management access authentication
Public key authentication (including by TLS client certificate)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd’s Register
ISO/IEC 27001 accreditation date
28/05/2018
What the ISO/IEC 27001 doesn’t cover
Available on Request
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
31/12/2016
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
https://azure.microsoft.com/en-gb/support/trust-center/
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
https://azure.microsoft.com/en-gb/support/trust-center/

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
https://azure.microsoft.com/en-gb/support/trust-center/
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
https://azure.microsoft.com/en-gb/support/trust-center/
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
https://azure.microsoft.com/en-gb/support/trust-center/
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
https://azure.microsoft.com/en-gb/support/trust-center/

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Mphasis takes climate change seriously and has created Climate emergency policies as part of our broader Health, Environment and Safety goals. We will ensure that in the course of our business activities, we will not only minimise our impact on the environment, but also enable each employee to contribute under the guidelines documented.

Equal opportunity

We practice gender-neutral policies related to recruitment, compensation, career progression and rewards & recognition. This is reflected through: 1. We have clear guidelines for determining salaries and pay scales, ensuring that compensation is based on objective criteria such as skills, experience, and job responsibilities. Transparency in salary structures allows our employees to have a better understanding of how their pay is determined, reducing the risk of pay disparities. Also, we keep promotions, rewards and pay rises are transparent. 2. Additionally, to identify and rectify gender pay disparities, we conduct regular pay equity audits. These audits involve analysing compensation data across distinct roles and levels, considering variables such as gender, race, and age. By identifying any unjustifiable pay gaps, we take corrective measures to ensure fair and equal compensation for all employees. 3. We encourage women leadership development by providing opportunities for skill-building, mentorship, and sponsorship, we support women's advancement into leadership positions. This not only bridges the gender pay gap but also enhances overall workplace diversity and inclusivity.

Wellbeing

Our dedicated D&I team runs various initiatives to provide further support for mental and physical wellbeing of our staff , their families and clients. We conduct various initiatives that gives the comprehensive view of the support that our staff are able to access.

Pricing

Price
£90 to £1,487 a unit a day
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Microsoft 30 day free trialicrosoft 3

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Gaurav.Singh1@mphasis.com. Tell them what format you need. It will help if you say what assistive technology you use.