Tadaweb S.A.

Tadaweb

Tadaweb's operating system for OSINT streamlines open-source investigations. Optimising data collection, analysis and internet investigations. Features include efficient information gathering, persistent monitoring, protection of data, secure working environment and adherence to policy. The platform supports collaborative work, access to publicly and commercially available information and the generation of actionable insights.​

Features

• Secure working environment & evidential data capture
• Managed attribution internet access to clear, deep and dark web
• Library of PAI & CAI OSINT collection workflows
• Automated, persistent monitoring of online sources
• Customer self-service auditability of user actions
• Geosearch functionality enabled by Esri
• Multiple formats for manual and API data export
• Video content capture and analysis, including speech-to-text
• Data enrichment eg. OCR, translation, object recognition, metadata extraction
• AI-enabled summarization, analysis and conversational interface

Benefits

• Managed attribution of online digital footprint
• Enables Internet Intelligence Investigations (iii) at depth and speed
• Library of workflows provides efficient collection and transformation of data
• Automated monitoring assures data capture in a volatile information environment
• Customisable administration and auditing functions to assure policy compliance
• Integrated pivoting between keywords, individual selectors and geographic regions
• Interoperable with third-party capabilities
• Continuous product and source development keeps ahead of dynamic requirements
• AI capabilities reduce analysts’ cognitive load and accelerate time-to-insight
• Collection can be seamlessly integrated into other data programmes

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@tadaweb.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

251994841263046

Contact

Ash Walker
+44 778 254 3617
gcloud@tadaweb.com

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Customer may need to whitelist the Tadaweb platform depending on internal policies and have the option to restrict access to the Tadaweb platform based on IP address.
• System requirements:
  • Browser: Chrome, Edge, or Firefox (latest version)
  • 8GB RAM and Intel i3 or equivalent
  • Minimum resolution to display platform properly: 1440x1024.
  • Optimal resolution: 1920x1080
  • Websockets must be enabled for your browser and network
  • Cookies and JavaScript enabled

User support

• Email or online ticketing support: Yes
• Support response times: Initial response is provided within 1 working day (Mon-Fri).; ; A full response and further detail will be provided following a internal triage and communication on the response within 4 working days (Mon-Fri).; ; As standard, no weekend response is expected, but may be provided.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support provision is both technical and service support - the level of support is defined by the criticality and complexity of the support required. Initial response to all technical and service questions will be given within a day.; ; For technical support, incident resolution is within five days.; ; A customer success manager is aligned to each customer, and further service support can be purchased by the day.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Initially new customers will begin with a kick-off meeting to provide an all-stakeholder introduction to Tadaweb and the Tadaweb platform, to give programme leads and user representatives a firm understanding of how the Tadaweb platform will enable their operations. It will then provide the chance for the customer team to raise implementation requirements and specify permissions to inform the subsequent technical discovery meeting.; ; This meeting will also introduce the customer stakeholders to the Tadaweb Customer Success Manager to help establish lines of communication between Tadaweb and the customer team.; ; This will be followed by a technical discovery meeting, focused on the initial implementation of the Tadaweb platform, the onboarding of users (including the administrator function) and any customer policy/security requirements that need to be incorporated into the training or product.; ; The initial training design would have been refined during the kick-off meeting. The core design for the training is a one-day course delivered in person in our dedicated London training facility. Where necessary, this training can be adapted to be delivered remotely. This training focuses on the “user interface” of the platform.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All customer content is available for extraction within 30 days of the end of the contract term.
• End-of-contract process: All customer content is removed from our systems and backups within 30 days of the end of the contract term.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: The documentation can be made available on request, or directly from inside the platform itself.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Our service interface offers a comprehensive solution for investigative and monitoring tasks. Users can execute complex searches across open source and publicly available information streams with minimal interaction effort. Our interface accommodates users of varying technical proficiency, enabling users to create, implement, and execute search workflows seamlessly integrating text and multimedia resources from various web sources.; We provide a managed attribution browser for secure and private navigation of both clear and dark web environments. Investigators can search, collect, refine, and extract data within a single system, reducing operational inefficiencies.
• Accessibility standards: None or don’t know
• Description of accessibility: Some sections of our product offer essential accessibility features like keyboard shortcuts, multilingual virtual keyboards, and search result translations. We provide captions and transcripts for video and audio content. Content readability is maintained for users with low vision or colour blindness, ensuring adequate contrast and clear typography. We also indicate visual focus on web components. Our navigation and layout facilitate easy access to content.; ; Our product does not support assistive technology for browsing.
• Accessibility testing: .
• API: Yes
• What users can and can't do using the API: The Tadaweb API is a stateless RESTful API which allow users to leverage their data in a broader range of contexts. The Tadaweb API is a read-only API, so users cannot modify the platform, but can view and retrieve their own data, and selected reports.; ; The API employs a secure token-based authentication system. To generate these tokens, users need to be granted the appropriate authorisation by the team administrator. The privilege to grant Tadaweb API access is exclusively held by the team administrator. This ensures a controlled and secure process.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Our customisation capabilities are comprehensive.; Throughout navigation and data collection, users can modify the language in which they retrieve and consume information.; We offer services to integrate and expand available information sources as per our customers' requirements.; Our system also provides role-based access control to manage settings, visibility, and audit information for team and workflow settings.

Scaling

• Independence of resources: Including using the Microsoft Azure infrastructure for its capacity, we are using several methods to protect the service for users. There are rate limits, service-oriented architecture, managed databases and Kubernetes technical methods, so that the benefits of that cloud infrastructure are maximised.

Analytics

• Service usage metrics: Yes
• Metrics types: Administrators can gain access to their own users actions and activities. More details available on request.
• Reporting types: API access
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data via multiple methods. Users will be able to export data as a single report, create custom reports and export selected reports via API.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • PDF
  • Text
  • Word
• Data import formats: Other
• Other data import formats:
  • API Endpoint
  • Publicly available information

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: TLS client server authentication

Availability and resilience

• Guaranteed availability: Platform availability is 99.9%
• Approach to resilience: Using Microsoft Azure datacentres provides an immediate level of physical resiliency and fault-tolerance. Tadaweb further uses zone-redundant storage, multiple availability zones, zone-redundant storage configurations within Azure blob, and high-availability options within CosmosDB.; ; Further information is available on request.
• Outage reporting: Reporting of outages will be managed by our customer success team via email, telephone or in person. Internally within the platform we have dashboards, alerts, API calls and monitoring systems monitored by a dedicated SRE team. We will strive to maintain open and transparent communication with the customer throughout the entire process. Regular updates, progress reports, and estimated resolution timelines are shared promptly.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username and password
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Security Essentials Plus
• Information security policies and processes: For our internal systems, we will have ISO27001 certification (certification June 2024) governed by our Chief Info Security Officer.; ; Our software service is not yet in ISO27001 scope. Our CTO is the top-level executive, and uses layered security, tracing, CVE scanning, minimum level rights, automated test suites, RBAC and an continuous review process.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We apply ITIL change and configuration practices in compliance with ISO27001 standards.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We monitor all threat via multiple sources of information and patch them accordingly. All vulnerabilities are immediately assessed and patched in regards to the criticality.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We have a centralised monitoring and alerting system that raises tickets which are immediately processed by the corresponding team.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate with predefined incident‑management processes covering common events, including clear SLAs and escalation paths. Users report incidents through structured channels such as formal service request forms and defined contact routes for security or technical issues. All incidents are captured, triaged, and escalated according to severity, with proactive identification supported by monitoring tools. We provide incident reports through standardized post‑mortem documentation and timely security‑incident notifications delivered in agreed formats and timescales.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: For appropriately qualified customers, we are able to provide a structured trial program of all our licences. This could be a few weeks duration.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Dcb1a80b-6e79-4709-9690-02aecddd742a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 24caed2b-e3d6-4022-8fa1-aa2f2a833b96
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@tadaweb.com. Tell them what format you need. It will help if you say what assistive technology you use.