TT - Rapid Analytics Package
Twin Technology offers Education, HR, Sales & Marketing, BFSI, IIOT, Edge, Healthcare, Retail & Customer Analytics through its Rapid deployment Methodology.
Features
- Both Kubernetes and bare metal based deployments
- Quick implementation without technical intervention
- 99.6% Uptime on High Availability Deployments
- Best in Class Service & Support teams – 24X7
- Deployed on Cloud (AWS, Azure, GC) & On Premise
- Can read any sort of data – structured and unstructured
- Custom Development is possible
- Flexible pricing models
Benefits
- Fastest way to Insights
- Budget way to last mile Analytics
- Real time Analytics
- Improve Top line and Bottom line
- On Premise Deployments
- Data Lake or Data Lake Houses are built easily
- Deploy Analytics in Short Duration
- Pre-built Templates are suggested
Pricing
£5.00 to £99.00 a licence a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
2 5 2 1 1 4 9 2 9 2 1 7 9 5 7
Contact
Twin Technology
Larry Rach
Telephone: 01923 228820
Email: sales@twintechnology.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- TT-Reverse Inventory Management.
- Cloud deployment model
-
- Private cloud
- Hybrid cloud
- Service constraints
- There are no restrictions on this service other than normal support available during weekday 0900 - 1800 Mon - Fri excluding English Public and Bank Holidays. There will be periodic scheduled maintenance shutdowns but these will be well outside the normal working hours with shortest duration possible and with at least one week's notice.
- System requirements
-
- Any Smart Device Can Be Used
- Hardware Agnostic
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Tickets and emails are answered in normal working hours, we have an SLA of 4 hours for all tickets during these hours. No support is given at weekends unless we give prior agreement although this can be added to the contract at extra cost.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- This service is provided through Microsoft TEAMs. We have tested solutions, however we have not needed to provide this to a client yet.
- Onsite support
- Yes, at extra cost
- Support levels
- We are very flexible in our support offering and can cater for lots of variation and come up with bespoke pricing.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Online documentation including Help and FAQs is available. Onsite training available at extra cost. Online training being developed.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
- We will provide all data in 'csv' format if requested.
- End-of-contract process
- Once the contract ends, a charge for the data will be applied if it is requested after the contract ends. This will be based upon the size of the data file and transport requirements. However we will keep this to the minimal.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The mobile device has been optimised so some screens can appear different to the desktop version to allow for the content.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- Yes
- What users can and can't do using the API
- Only some services can be set up or make changes by the users through API.
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- ODF
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Depending on whether it is a bolt-on to an existing ERP system or a legacy syatem or whether it is a stand-alone application platform, the users can customise based on a parameter driven scheme.
Scaling
- Independence of resources
- Adequate resource planning at implementation stage ensures there is is additional resource available promptly when and where required and thus this situation where demands from other users affect the service level to the original user.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Metrics can be provided to the customer on usage and when calls took place. These are exported via the Vidyorouter and can be viewed in a CSV file.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Via a secure web-portal
- Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection between networks
- The service operates from secure UK data centre locations and the equipment is only accessible by cleared TT technical personnel. All customer data resides within the TT Rapid Analytics Package managed racks and no data is transferred either outside of this environment or overseas. The service operates in line with the guidance laid out in the ISO27001:2013 certification for Information and Security Management. We operate a robust data protection policy and retain customer data for the minimum amount of time necessary to deliver the service.
- Data protection within supplier network
-
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection within supplier network
- The service operates in line with the guidance laid out in the ISO27001:2013 certification for Information and Security Management. We operate a robust data protection policy and retain customer data for the minimum amount of time necessary to deliver the service.
Availability and resilience
- Guaranteed availability
- Service levels to end users are guaranteed through back to back SLA with datacentre deployed and other suppliers. More information is available on request.
- Approach to resilience
- This information is available upon request, however as part of a solution request we will disclose this when we have understood your requirement.
- Outage reporting
- Public dashboard and email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- If a client requires access to the Cloud Video Conferencing service administration portal they will access it via a secure HTTPS login using industry standard KPI.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Barclaycard
- PCI DSS accreditation date
- 28/04/2019
- What the PCI DSS doesn’t cover
- American express transaction or Diner card transactions.
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- We are working towards ISO 27001 standards.
- Information security policies and processes
- Director of Technical Services is responsible for all aspects of security. There are stipulated policies in place with risks clearly idenfied especially where compliance is mandatory. Monitoring of these is done through periodic checks. To supplement this, there is also a Whistleblowing Policy.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All components are recorded on a asset register and asset tagged where necessary. Should changes be needed a formal request is submitted to the change management board and risks would be assessed against the current safeguards in place against that component. Based on this assessment that change management board would recommend the correct and safest course of action.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Potential threats are identified through risk assessments. Our response to identified threats is measured on severity and impact. This also defines the level to which the issue is escalated.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
We run anti-virus software on all servers and also gain reporting within our network on intrusion and unauthorised access attempts.
Continual monotoring enables potential security threats and their severity. Through effective patch releases from time to time and through monitoring their effectiveness, the protective monitoring process builds up intelligence to progressively refine itself and be better preapred by anticipating threats. - Incident management type
- Supplier-defined controls
- Incident management approach
- There is a catelogue of likely common events with specified course of actions/processes to address and resolve. Within this, there is a defined process of incident notofication. Each notification is recorded in an Incident Management Register, what was done to address it and how effective it was. Based on this periodic reports are produced and distributed to relevant parties.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Twin Technology is dedicated to the continuous improvement, understanding and taking appropriate responsibility for any adverse environmental, social, and economic impacts of its consultative work. In doing so, Twin Technology considers impacts on a life-cycle basis and prioritises actions according to: alignment with the companies values, magnitude of impact, and compliance with any applicable regulations.
Twin Technology has also commited to reducing our carbon footprint by investing in electric vehicles.Equal opportunity
Twin Technology has an equal opportunity policy already in place, It is our policy in recognition of all relevant legislation to ensure that there will be no discrimination on the grounds of colour, race, nationality, religion, gender, marital status, domestic circumstance, disability, sexual orientation, age, or any legal affiliation(s). This is a positive policy and it is the requirement of all staff, employed or contracted, to actively follow these requirements.Wellbeing
Twin Technology's acknowledges the importance of wellbeing and this is incorporated within it health and safety policy.
Twin Technology Ltd recognises that it has responsibilities for the health and safety of our workforce whilst at work and others who could be affected by our work activities. We will assess the hazards and risks faced by our workforce in the course of their work and take action to control those risks to an acceptable, tolerable level.
Our Managers and Supervisors are made aware of their responsibilities and required to take all reasonable precautions to ensure the safety, health and welfare of our workforce and anyone else likely to be affected by the operation of our business.
Pricing
- Price
- £5.00 to £99.00 a licence a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- A demo version is available with skeleton multi-tier set-up to try out for a period of one week where appropriate.