TT - Rapid Analytics Package - Digital Marketplace

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: TT-Reverse Inventory Management.
Cloud deployment model: Private cloud

Hybrid cloud
Service constraints: There are no restrictions on this service other than normal support available during weekday 0900 - 1800 Mon - Fri excluding English Public and Bank Holidays. There will be periodic scheduled maintenance shutdowns but these will be well outside the normal working hours with shortest duration possible and with at least one week's notice.
System requirements: Any Smart Device Can Be Used

Hardware Agnostic

User support

Email or online ticketing support: Email or online ticketing
Support response times: Tickets and emails are answered in normal working hours, we have an SLA of 4 hours for all tickets during these hours. No support is given at weekends unless we give prior agreement although this can be added to the contract at extra cost.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: This service is provided through Microsoft TEAMs. We have tested solutions, however we have not needed to provide this to a client yet.
Onsite support: Yes, at extra cost
Support levels: We are very flexible in our support offering and can cater for lots of variation and come up with bespoke pricing.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Online documentation including Help and FAQs is available. Onsite training available at extra cost. Online training being developed.
Service documentation: Yes
Documentation formats: HTML

ODF

PDF
End-of-contract data extraction: We will provide all data in 'csv' format if requested.
End-of-contract process: Once the contract ends, a charge for the data will be applied if it is requested after the contract ends. This will be based upon the size of the data file and transport requirements. However we will keep this to the minimal.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: Yes
Compatible operating systems: Android

IOS

Linux or Unix

MacOS

Windows

Windows Phone
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The mobile device has been optimised so some screens can appear different to the desktop version to allow for the content.
Service interface: No
User support accessibility: WCAG 2.1 AA or EN 301 549
API: Yes
What users can and can't do using the API: Only some services can be set up or make changes by the users through API.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

HTML

ODF

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Depending on whether it is a bolt-on to an existing ERP system or a legacy syatem or whether it is a stand-alone application platform, the users can customise based on a parameter driven scheme.

Scaling

Independence of resources: Adequate resource planning at implementation stage ensures there is is additional resource available promptly when and where required and thus this situation where demands from other users affect the service level to the original user.

Analytics

Service usage metrics: Yes
Metrics types: Metrics can be provided to the customer on usage and when calls took place. These are exported via the Vidyorouter and can be viewed in a CSV file.
Reporting types: API access

Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: Microsoft

Staff security

Staff security clearance: Staff screening not performed
Government security clearance: None

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Supplier-defined controls
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest: Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: Via a secure web-portal
Data export formats: CSV

ODF
Data import formats: CSV

ODF

Data-in-transit protection

Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)

Other
Other protection between networks: The service operates from secure UK data centre locations and the equipment is only accessible by cleared TT technical personnel. All customer data resides within the TT Rapid Analytics Package managed racks and no data is transferred either outside of this environment or overseas. The service operates in line with the guidance laid out in the ISO27001:2013 certification for Information and Security Management. We operate a robust data protection policy and retain customer data for the minimum amount of time necessary to deliver the service.
Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Other
Other protection within supplier network: The service operates in line with the guidance laid out in the ISO27001:2013 certification for Information and Security Management. We operate a robust data protection policy and retain customer data for the minimum amount of time necessary to deliver the service.

Availability and resilience

Guaranteed availability: Service levels to end users are guaranteed through back to back SLA with datacentre deployed and other suppliers. More information is available on request.
Approach to resilience: This information is available upon request, however as part of a solution request we will disclose this when we have understood your requirement.
Outage reporting: Public dashboard and email alerts

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Username or password
Access restrictions in management interfaces and support channels: If a client requires access to the Cloud Video Conferencing service administration portal they will access it via a secure HTTPS login using industry standard KPI.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: No
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: Barclaycard
PCI DSS accreditation date: 28/04/2019
What the PCI DSS doesn’t cover: American express transaction or Diner card transactions.
Cyber essentials: Yes
Cyber essentials plus: No
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: Other
Other security governance standards: We are working towards ISO 27001 standards.
Information security policies and processes: Director of Technical Services is responsible for all aspects of security. There are stipulated policies in place with risks clearly idenfied especially where compliance is mandatory. Monitoring of these is done through periodic checks. To supplement this, there is also a Whistleblowing Policy.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: All components are recorded on a asset register and asset tagged where necessary. Should changes be needed a formal request is submitted to the change management board and risks would be assessed against the current safeguards in place against that component. Based on this assessment that change management board would recommend the correct and safest course of action.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Potential threats are identified through risk assessments. Our response to identified threats is measured on severity and impact. This also defines the level to which the issue is escalated.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: We run anti-virus software on all servers and also gain reporting within our network on intrusion and unauthorised access attempts.

Continual monotoring enables potential security threats and their severity. Through effective patch releases from time to time and through monitoring their effectiveness, the protective monitoring process builds up intelligence to progressively refine itself and be better preapred by anticipating threats.
Incident management type: Supplier-defined controls
Incident management approach: There is a catelogue of likely common events with specified course of actions/processes to address and resolve. Within this, there is a defined process of incident notofication. Each notification is recorded in an Incident Management Register, what was done to address it and how effective it was. Based on this periodic reports are produced and distributed to relevant parties.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Equal opportunity
Wellbeing

Fighting climate change

Twin Technology is dedicated to the continuous improvement, understanding and taking appropriate responsibility for any adverse environmental, social, and economic impacts of its consultative work. In doing so, Twin Technology considers impacts on a life-cycle basis and prioritises actions according to: alignment with the companies values, magnitude of impact, and compliance with any applicable regulations.
Twin Technology has also commited to reducing our carbon footprint by investing in electric vehicles.

Equal opportunity

Twin Technology has an equal opportunity policy already in place, It is our policy in recognition of all relevant legislation to ensure that there will be no discrimination on the grounds of colour, race, nationality, religion, gender, marital status, domestic circumstance, disability, sexual orientation, age, or any legal affiliation(s). This is a positive policy and it is the requirement of all staff, employed or contracted, to actively follow these requirements.

Wellbeing

Twin Technology's acknowledges the importance of wellbeing and this is incorporated within it health and safety policy.
Twin Technology Ltd recognises that it has responsibilities for the health and safety of our workforce whilst at work and others who could be affected by our work activities. We will assess the hazards and risks faced by our workforce in the course of their work and take action to control those risks to an acceptable, tolerable level.
Our Managers and Supervisors are made aware of their responsibilities and required to take all reasonable precautions to ensure the safety, health and welfare of our workforce and anyone else likely to be affected by the operation of our business.

Pricing

Price: £5.00 to £99.00 a licence a month
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: A demo version is available with skeleton multi-tier set-up to try out for a period of one week where appropriate.

TT - Rapid Analytics Package

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

TT - Rapid Analytics Package

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents