IOPT LIMITED

Remote Property Monitoring Platform

iOpt has developed a service that allows managers of large property portfolios such as social housing to monitor stock that is otherwise difficult to access on a regular basis. This happens in real time to predict and monitor potential damage to the property or environmental risks to the tenants health.

Features

• Multi-Sensing Capability
• Plug and play: non-invasive, easy to install
• Easy to use platform: all data centralised in one platform
• Near real-time measurements and monitoring
• Reporting: reporting, offering in-depth analytics
• Alerting Functionality
• Tenant APP: engage and inform tenants
• Installer APP: to ensure consistent, robust install process
• Auto Calibration: Allow for easy, no-touch calibration
• Realtime data logging and analysis

Benefits

• Detect the conditions of condensation damp and mould
• Identify voids, abandonments and occupancy issues
• Highlight fuel poverty
• Recognise poor air quality and sub-standard property conditions
• Identify poorly performing properties
• Accurately measure retrofit work
• Can provide an estimate of annual kWh consumption
• Determines if tenants are using a property effectively
• Renewal asset monitoring
• Predictive maintenance reducing operational costs

£36 to £60 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Dane@ioptassets.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

252153117624090

Contact

Dane Ralston
07941233033
Dane@ioptassets.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Web access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The support desk is active between 9am-5pm, Monday to Friday, excluding UK bank holidays.; ; Email queries have a response time SLA of 1 working day.; ; Direct access to an implementation/account manager is also provided for escalations.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer comprehensive support across installation, implementation and usage of the platform.; ; Installation of Sensors; ; - Installation engineers have access to our support number to immediately address issues onsite as standard.; ; - iOpt can provide installation services directly for additional cost, which is dependant on scope.; ; - Training/onboarding of installation teams can be provided, cost is dependant on scope.; ; Implementation; ; - Our Implementation/Account managers can assist in the setup and embedding of appropriate alerts and processes to maximise the value of the service as standard.; ; - Our support team can be accessed via email for direct technical questions or assistance; ; Usage; ; - Email support is provided for day to day queries and issues as standard.; ; - All clients have an implementation/account manager for escalations as standard.; ; - Additional consultancy and reporting capability can be requested, cost is dependant on scope.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Project Plan: a project plan and milestone delivery dates will be agreed with the ; customer at the start of project to ensure all parties understand their requirements ; and to allow for a smooth set-up and adoption process.; Account Setup: The customer creates an account on the iOpt platform. This ; involves providing necessary information such as name, email address, and ; creating a password.; Product Demonstration or Training: iOpt provides training on how to use the ; Installer APP, how to install sensors and how to use the platform familiarise the ; customer with the platform's interface, functionalities, and how to navigate ; through it effectively. ; Customisation: The platform, its alerts and setting are set up according to the ; customers’ requirements. This could include setting up preferences for certain ; alerts, security settings, or personalised watch lists.; Troubleshooting and Support: iOpt will run through support channels for ; customers in case they encounter any issues or have questions during the ; onboarding process. This could include a help center, FAQs, live chat support, or ; email support.; Feedback and Follow-up: After the initial onboarding process, it's important for ; iOpt to gather feedback from the customer to understand their experience and ; address any areas of improvement.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers are provided with a CSV with all of the data gathered during the contract. We will store the data for a further 6 months at which point it will be securely disposed of.
• End-of-contract process: Our standard end of contract procedure comes at no extra cost and is as follows:; ; Closing down access to the platform for all users on customer account.; Any tenants that did have access to the tenant APP will now be removed, we will email them to inform them that the APP will no longer be available.; Cancelling of SIM contracts used for gateway connectivity.; Sending CSV of all data captured during the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Only the installer app and tenant app are available on mobile.; ; The core reporting service is web based, and will operate on any OS.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The data generated is analysed in the cloud, and then displayed on our platform where alerts and reports generated can be viewed, allowing customers to act on the insights generated.; This allows clients to take action to extend the life of their assets, reduce costs, protect the health and wellbeing of tenants and contribute to the sector’s environmental sustainability; efforts.; ; Our SaaS model allows us to easily integrate with other systems, iOpt currently has a working; partnership with Northgate, Capita and MRI.
• Accessibility standards: None or don’t know
• Description of accessibility: Working towards WCAG 2.1A compliance in short term. Specific reporting can be adjusted to meet the needs of customer.
• Accessibility testing: None to report.
• API: Yes
• What users can and can't do using the API: Current API functionality if read-only, to access core data within the iOpt platform, this includes data on -; ; - Sensors; - Sensor output data; - Properties + rooms; - Alerts; ; Clients can request access keys to access their own data in the API.; ; As the API is read only, no updates can currently be made to data held in the iOpt platform. However we are continually assessing client requirements in this area, and expect to add additional functionality in due course.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Bespoke reporting and/or exports of data from the platform can be requested above the standard service.; ; Various options on the connectivity of devices are available to suit local needs.; ; All customisation work will be assessed and may be chargeable based on complexity. The clients account manager will handle all customisation requests.

Scaling

• Independence of resources: We guarantee uninterrupted service despite fluctuating demand through meticulous infrastructure design. Our servers are scalable and equipped with efficient caching mechanisms, ensuring smooth performance even during peak usage.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of users; Number of properties being monitored; Number of sensors per property/customer
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Request made via support ticket
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The reporting solution provides an SLA of least 99% uptime, excluding scheduled maintenance periods, which will be notified at least 48 hours in advance. Uptime reporting will be provided to clients upon request.; ; As data capture from our sensors can be impacted by a wide range of factors outside of either parties control (e.g. tenant damage), capture and availability of data captured by our sensors is reported to clients on a monthly basis, and appropriate remedial action agreed on a case by case basis with the account/implementation manager.
• Approach to resilience: IOpt’s platform is highly scalable and resilient.; All services are hosted on AWS which is designed for high levels of resilience and redundancy. Databases are hosting on AWS RDS, amazon’s managed service for databases. The platform api is hosted on Aws Fargate with server management, resource allocation, and scaling handled by AWS. The websites are hosted on AWS Cloudfront which provides content caching at a global scale and a WAF to protect from malicious attacks. Background services use serverless AWS lambda which has high levels of redundancy and scalability.
• Outage reporting: Outages are reported via public dashboard on our platform https://ioptassets.hyperping.app/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We have a number of users roles which provider different permissions based on the users job roles; ; Installer; Assigned to installers for use when using the Installer App; ; Organisation Admin; Full access to the Platform, Admin System and Installer App.; ; Organisation User; Full access to the Platform and Installer App; ; Property User; Access to a single property in the Platform; ; Tenant; Access to the Tenant Website
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our security governance ensures robust protection through clear policies, strict access controls, and regular risk assessments. We maintain accountability with role-based access and multi-factor authentication. Continuous monitoring and audits identify vulnerabilities, while ongoing training keeps staff vigilant. Our incident response plan enables swift detection and recovery from security breaches, bolstering our resilience.
• Information security policies and processes: We adhere to a set of comprehensive information security policies and processes to safeguard our systems and data. Our policies cover areas such as data protection, access controls, incident response, and risk management, aligning with industry standards and regulations.; ; Our reporting structure involves designated security officers who oversee policy implementation and compliance. Regular audits and assessments ensure adherence to policies, with findings reported to management for action. We enforce policies through access controls, training, and regular security awareness initiatives. Additionally, incident response procedures are in place to address any breaches promptly and mitigate risks effectively. Overall, our robust governance framework ensures continuous protection and adherence to security standards.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes are thorough, ensuring service integrity and security. We maintain a detailed inventory tracking all service components throughout their lifecycle. Proposed changes undergo rigorous assessment, evaluating potential security implications. This includes risk assessments and impact analyses to identify and mitigate security risks. Our change management procedures adhere to industry standards, prioritising security and reliability. By managing configurations and changes meticulously, we maintain service stability and security, reducing the risk of disruptions or security breaches.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: To enable Vulnerabilities to be managed, iOpt Assets maintains a list of Corporate Devices with and their operating systems. ; ; iOpt Assets also maintains a list of software, cloud service providers and Services used within the business, including: ; Operating systems e.g. Windows, macOS, iOS, Android, Cisco ; Databases e.g. SQL Server, MySQL ; Web servers e.g. IIS, Apache ; Desktop software e.g. Microsoft Office, Adobe Acrobat ; Web technologies e.g. Java ; Cloud services e.g. Dropbox, Microsoft 365, Jira ; Application software e.g. SAP, Agresso; ; All security patches must be applied within 30 days of release. ; ; Critical Vulnerabilities must be patched within 14 days of patch release.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring processes employ automated tools and manual oversight to swiftly identify potential compromises. Real-time monitoring of system logs and network traffic analysis aids in detecting unusual activity, triggering immediate alerts for investigation. Upon suspicion of compromise, we follow a predefined incident response plan, isolating affected systems and implementing corrective measures promptly. Critical incidents are prioritised for immediate response, with our security team available 24/7. This proactive approach ensures swift detection and response to threats, safeguarding the integrity and security of our systems and data.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management processes are structured, with predefined procedures for common events. Users report incidents through a designated channel, such as a dedicated email address or online form, triggering immediate response from our support team. Incident reports are provided through regular updates via email or our online portal, outlining the nature of the incident, actions taken, and any mitigating measures. We prioritise transparency and communication, ensuring users are informed throughout the incident resolution process. Our goal is to swiftly address incidents, minimise disruption, and provide a seamless experience for our users.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Scottish Wide Area Network (SWAN)
  • Other
• Other public sector networks:
  • North - IoT Scotland Network
  • TTI - Welsh Government

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  Heating is one of the leading sources of carbon emissions within the UK, massively contributing to climate change issues. The decarbonisation of heat refers to decreasing the amount of carbon produced by our heating systems. To achieve this, we need to switch to low carbon heating systems, ultimately providing our homes and businesses with 'green' heat. The decarbonisation of heat is essential to reach net zero.; ; However, we need to be able to decarbonise without increasing the financial impact on those already struggling to heat their homes. Therefore, the installation of smart sensors in some of societies' most vulnerable homes is where iOpt comes in. Granted, when we think of air pollution, our first thought tends to go towards car and fuel emissions, as discussed above, and these are significant environmental issues. However, far less consider the toxins they may be exposed to within the home. iOpt's bespoke algorithms and machine learning techniques allow us to predict when and where issues such as mould growth will arise, allowing preventative intervention before health issues can escalate as well as potential repair costs.

  Tackling economic inequality

  Leveraging sensor technology to provide greater visibility ; ; One of the issues facing landlords is the lack of knowledge and transparency surrounding home energy use, residents don’t usually come forward and openly declare that they are in fuel poverty. Using the insights provided from IoT sensors and expert data analysis you can identify energy usage patterns, and the temperature inside and outside the property to better understand if the tenant is in need of support. ; ; Pinpointing properties requiring attention allows social housing providers to be more proactive in the management of their housing stock. Proactive intervention enables better targeting of resources, resolving property deficiencies more quickly, saving money and improving living conditions for tenants. Understanding an entire stock, looking to intervene early and finding direct solutions to each problem can all be achieved using iOpt’s solution, ensuring that already stretched resources are being used effectively. ; ; iOpt’s solution can detect fuel poverty in a home. Our algorithms have been trained over a number of years, across thousands of properties, meaning we can now actively predict those that will fall into fuel poverty.

  Wellbeing

  Predict mould growth; ; Real time 24/7 monitoring of the relevant environmental factors allows iOpt to predict mould growth before it impacts the building fabric. Exposure to damp and mould affects people in different ways, for some people exposure to mould can lead to symptoms such as stuffy nose, wheezing, and red or itchy eyes, or skin. Some people, such as those with allergies to moulds or with asthma, may have more intense reactions.; ; In 2004 the Institute of Medicine (IOM) found there was sufficient evidence to link indoor exposure to mould with upper respiratory tract symptoms, cough, and wheeze in otherwise healthy people; with asthma symptoms in people with asthma; and with hypersensitivity pneumonitis in individuals susceptible to that immune-mediated condition.; ; Other recent studies have suggested a potential link of early mould exposure to development of asthma in some children, particularly among children who may be genetically susceptible to asthma development, and that selected interventions that improve housing conditions can reduce morbidity from asthma and respiratory allergies.; ; Vulnerable persons; Temperature and high moisture alerts can be set to inform landlords when health is at risk in particular in winter months.; ; Occupancy levels; Alerts can be sent when a void property has been detected or if previously empty properties now have unauthorised occupants.

Pricing

• Price: £36 to £60 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Dane@ioptassets.com. Tell them what format you need. It will help if you say what assistive technology you use.