EIRCOM (UK) LIMITED

Azure Spark - Cloud adoption strategy

Using eir evo’s Azure Spark solution, our team will take the time and effort needed to fully understand your business requirements. This then drives the design required to meet governance standards and dictates what landing zone structure will be adopted and built.

Features

• Azure Landing Zones
• Cloud Adoption Framework Aligned
• Azure IaaS and PaaS Migrations
• Application Modernisation
• Azure Data Platform Services
• Cloud Cost Optimisation
• Microsoft Azure delivered as a fully managed service
• 24/7 Global Service Desk
• ITIL Service Management

Benefits

• Enables the clients’ route to long term use of Azure
• A well-managed and governed Azure platform
• Insight/input to technical design decisions and components
• Deployment of native solutions to achieve cost savings
• Ability to inspect/react to forecast changes/anomalies
• Deployment/use of the latest Azure based compute/storage for performant/resilient workloads
• Azure Expert MSP status
• All six Microsoft solutions partner cloud designations
• Multiple Microsoft Advanced Specialisations accreditations

£941.50 to £1,375.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jade.johnston@eirevo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

252199546457125

Contact

Jade Johnston
07983889851
jade.johnston@eirevo.co.uk

Planning

• Planning service: Yes
• How the planning service works: As an Azure Expert MSP with all six Microsoft solutions partner cloud designations, eir evo brings a wealth of knowledge and experience to the table. Our consultative-led approach ensures that each organisation’s unique needs are met with customised solutions. ; ; The planning service includes a thorough assessment of the customer’s current workloads, evaluating readiness for migration and the associated costs. eir evo’s Azure Cloud Operation team then designs a multi-region Azure footprint that adheres to industry regulations and Microsoft’s best practices. This ensures that the Azure environment is robust, secure, and ready for operational success.; ; Our Azure Spark framework solution is aligned to Cloud Adoption Framework (CAF). It’s methodologies and practices have been assessed and independently audited multiple times, achieving several accreditations.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Azure

Training

• Training service provided: Yes
• How the training service works: Following the completion of the project, our knowledge transfer process ensures a seamless transition of expertise and understanding from our team to yours. Through structured workshops sessions and documentation, we transfer essential insights and technical know-how to empower your team to effectively manage and maintain the solution going forward.; Detailed Handover Documentation: As a cornerstone of our knowledge transfer process, we provide comprehensive handover documentation detailing all aspects of the project implementation. This documentation serves as a reference guide for your team, capturing key configurations, system architecture, and other critical information necessary for ongoing support and maintenance.; Standard Operating Procedures (SOPs): Additionally, we offer standardised operating procedures tailored to your specific environment and solution. These SOPs outline standardised processes, workflows, and protocols to streamline day-to-day operations, enhance efficiency, and ensure consistency in managing the solution post-project completion. By leveraging these SOPs, your team can confidently navigate routine tasks and address common challenges with ease.
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft Azure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Eir evo offers a comprehensive suite of services to facilitate smooth migrations between different cloud vendors and from on-premises environments to Azure. Our approach is multi-faceted, involving a team of multi-disciplinary Cloud Architects who manage the migration process to ensure minimal downtime and risk to business operations. We leverage our Azure Spark framework to develop an appropriate Azure security and governance model, ensuring that the new Azure environment is deployed to an agreed standard for governance and security.; ; eir evo employs a ‘power of ten’ approach to Azure migrations, which aligns priorities, rationalizes the digital estate, and carries out work efficiently. This method allows for scale and efficiency of migration while planning continues and enforces iterative risk reduction. The goal is to move only the necessary and clean resources, avoiding the migration of outdated or unnecessary components.; ; eir evo’s Azure Spark solution, aligned with the Cloud Adoption Framework (CAF), simplifies Azure and transfers knowledge using best practices. This solution has been independently audited multiple times, achieving several accreditations such as the “Infrastructure Migration to Azure” Specialisation. It emphasizes the importance of documenting decisions, testing deployments, and creating as-built documents to ensure a successful migration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Eir evo provides quality assurance and functional testing for Azure projects and migrations through a multi-faceted approach. We lead the design and deployment of Azure infrastructure, ensuring secure migrations with minimal downtime. Utilizing our Azure Spark framework, we develop security and governance models for Azure landing zones before any migration work commences. ; ; Where required, eir evo will first perform a proof-of-concept deployment to evaluate the feasibility of a particular Azure solution. This approach typically involves a limited-scale deployment of Azure services to assess functionality, performance, and compatibility with existing systems. By conducting POCs, businesses can mitigate risks associated with large-scale migrations or investments by gaining firsthand experience with Azure's capabilities and identifying any potential challenges early in the process.; ; Upon completion of deployment, our project exit strategy entails rigorous functional testing to ensure performance meets with both our and the customer’s expectations. Customer sign-off is integral to this process, validating satisfaction with the project's outcomes. This approach prioritises customer contentment and confirms the successful achievement of project objectives.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We operate a fully manned Follow the Sun support operation delivering 24x7 Support across all of your environment which includes direct monitoring and assistance to ensure the seamless management of the infrastructure. The NOC team consistently monitor and measure system performance, carrying out upgrades and system patching and looking for trends on our systems so we can pre-emptively detect and resolve issues. Once an alert is detected it is dealt with immediately by a highly trained team of systems engineers. Through our state-of-the-art Network Operations Centre, we offer a range of support options, delivered to principles outlined in the internationally recognised ITIL standards from our ISO 20000-1 and 27001 NOC.; ; Our Service Desk provides the following functions:; ; • A professional Single Point of Contact Service Desk;; ; • Over 190 Full time service staff, 60 of which are dedicated to cloud support;; ; • Certified ISO Service Management and Security aligned processes;; ; • 24*7 Service Desk agents with IT technology and ITIL process training;; ; • Call classification / prioritisation – classify and prioritise all faults on the fault.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: To deliver this service to our clients, we provide scheduled remote support. On site support can be arranged in some circumstances on request and with prior agreement.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Europe
• ISO/IEC 27001 accreditation date: 15/06/2018
• What the ISO/IEC 27001 doesn’t cover: Eir evo IT Managed Services, Managed Security Services and Managed Cloud Services, including the people, processes, and technology are all included within the scope of this accreditation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  eir evo already purchases 100% of its energy from renewable sources, but given recent concerns around the impact of data centres on the electricity industry, was keen to do more to lead the way and to prove that the telecoms industry can work in partnership with the energy sector.; ; Using GridBeyond’s AI-powered platform, eir has been able to tap into its energy flexibility on its sites across Ireland and provide power to the grid at times of stress, earning the organisation new revenues without impacting service to its customers.; ; eir’s current goal is to reach net zero by 2050, it is trailing innovative programmes to cut carbon from its operation with a goal of moving this date forward. Not only has eir been able to support the electricity grid operator manage the integration of renewables into the power mix, but revenues earned from its participation is providing funding to invest in critical infrastructure and in new projects that will further demonstrate its commitment to the environment and community.

  Covid-19 recovery

  eir evo have committed to a number of measures to help people stay in touch and work from home during and after the Covid-19 pandemic. To help customers remain connected during the crisis, eir Evo will engage with any customer who contacts them who is in financial difficulty due to Covid-19 and has difficulty paying their bills to agree on the best way of keeping them connected voice and data. eir evo has also launched the Office Pass App solution, helping organisations return to a safe hybrid working environment, offering an example of our customer-first approach to solution development.

  Tackling economic inequality

  eir evo has committed to 40 new positions in Northern Ireland in areas such as IT security, cloud services and software development, while further roles are expected to be added. We also work with not-for-profit organisations across various social issues, including homelessness, employment and educational support in disadvantaged areas. We have had the opportunity to meet and work with new groups that are effecting real positive change in the community every day.

  Equal opportunity

  As part of our Social Value, "Equal Opportunity", we ensure that the benefits of diversity can be felt throughout the business. An example is a recently published first gender pay gap report which identified the difference in the hourly wage of men and women, outlining the size and cause of eir evo gender pay gap. This report set out plans to address the gender pay gap, through which eir evo will track progress and ultimately ensure that we do not have a pay gap in our organisation in the future. Even though the report identified it was below the national average gender pay gap, eir evo intends to further reduce it.

  Wellbeing

  We provide many Wellbeing Programmes. For example, 1. "Employee Assistance Program", a completely free and confidential service where we are proud to offer round the clock support to all employees. The Employee Assistance Program (EAP) is accessible to employees in person, by phone, or on the web; financial, legal, and health coaching is available in addition to counselling services. 2. "eir Wellness, Live Life, Live Well" aims to educate and empower employees to make lifestyle changes that benefit themselves and their families and ultimately benefit the business. 3. "Cycle to work scheme," where we provide the option to purchase a bicycle and cycle safety equipment tax-efficiently. As part of our Social Value, "Wellbeing", we promise to continue with these commitments creating the best possible workplace for our people. In addition to above we recently introduced a number of new policies designed to assist employees at times where they may need additional support and was one of the first companies to provide both a Fertility Policy and a Pregnancy Loss Policy, alongside the introduction of other supports relating to Menopause and Domestic Violence.

Pricing

• Price: £941.50 to £1,375.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jade.johnston@eirevo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.