Zoho Corporation Limited

Zoho Survey: Experience the craft of survey creation

Zoho Survey is an online survey tool that allows you to design unique surveys, gather responses from your audience, and review the survey answers all online. The ultimate purpose was to examine your audience's expectations, opinions, and interests.

Features

• Comprehensive online survey builder offering 25 diverse question types.
• Question logic: Tailor survey flow based on respondents' previous answers
• Instantly collect, analyse, and report survey data in real-time
• Seamless distribution system integrated for effortless survey dissemination
• Conduct surveys offline, upload responses when internet connectivity resumes
• Create surveys in multiple languages for diverse respondent engagement.
• Collect custom metadata variables for in-depth survey data analysis
• Seamless integration with Zoho and third-party applications
• Customize survey URLs with your brand for professional presentation
• Automates email notifications for both respondents and survey administrators.

Benefits

• Easy Survey Creation: Intuitive interface for effortless survey design process
• Versatile Question Types: Range of options for diverse survey needs
• Promotes your brand with white-label option for enhanced visibility
• Custom Branding: Personalise surveys with logos, colors, and themes
• Efficiently collect responses across various platforms, including offline accessibility
• Easily reach targeted demographics with specialized survey panels for precision
• Automated Alerts: Stay updated with notifications for timely response management
• Seamlessly export live data to and from cloud with integrations
• Ensure security with SSL, password protection, and Captcha options
• Enable global reach with multilingual surveys and Google Translate support

£35 to £109 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

252387177981765

Contact

Sreyas Benjamin
+44 2038072092
zohouk-gcloud@eu.zohocorp.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Only cloud-based deployment and no support for an on-premise setting.
• System requirements:
  • Microsoft Edge 12
  • Mozilla Firefox
  • Google Chrome
  • Safari
  • Opera
  • Android 6.0 and above
  • IOS 13 and above

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer 24/5 round-the-clock support through the platform, phone, chat, and remote sessions. The standard TAT is 24 hours however, survey users will receive a response within 4hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is accessible right from our home page. Users can chat regarding any support requirements or any queries they have regarding the service. ; ; For ease of access; a) No time based responses required for web chat.; b) Supports 200% of zoom without loss of content and functionality in our web page.
• Web chat accessibility testing: We are currently assessing and in the progress of making our product compliant to Accessibility standard WCAG 2.1 AA . In this journey, we are yet to do the testing with the actual users of assistive technology. It will be done when the product becomes compliant to WCAG standard.
• Onsite support: No
• Support levels: With a paid subscription to Zoho Survey Enterprise, buyers automatically receive Classic support. They can reach our support team via email, phone, or chat, and even schedule remote assistance sessions. In addition, we will provide a dedicated technical account manager for your account to manage both technical and sales aspects.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will provide bi-annual online training for users that will last 6 hours and cover all basic and advanced capabilities.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We support various exports such as Excel, CSV, PDF, Tableau extract, SPSS and Zoho Sheet to export all the responses from the account.
• End-of-contract process: Account will be switched to free, and the user will only have access to limited services.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Zoho Survey mobile app is designed to allow users to create and share basic surveys, as well as manage reports and examine replies in real time. Although it offers less functionality than the web version, you can administer and track your survey and results on the move.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Zoho Survey is an online survey tool that allows you to design unique surveys, gather responses from your audience, and review the survey answers all online. The ultimate purpose was to examine your audience's expectations, opinions, and interests.
• Accessibility standards: None or don’t know
• Description of accessibility: Our default color scheme ensures optimal contrast between text and background, assisting users with low vision or color blindness. Moreover, we use fonts which enhances readability, supporting users with visual impairments or reading challenges. Furthermore, keyboard navigation enhances accessibility, particularly for users with mobility impairments. Incorporating WCAG standards is part of our roadmap.
• Accessibility testing: We are currently assessing and in the progress of making our product compliant to Accessibility standard WCAG 2.1 AA . In this journey, we are yet to do the testing with the actual users of assistive technology. It will be done when the product becomes compliant to WCAG standard.
• API: Yes
• What users can and can't do using the API: Users need to create self client or server client from Zoho to generate access token which can be used for API authentication. Zoho Survey API will help you fetch information like Departments, list of Survey, push responses, pull default reports, pull survey URL and you can not peform response update and modifying survey fields.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Zoho Survey Enterprise edition allows users to create specialized departments for each service and assign users depending on their privileges, as well as tailor the user roles. Users can customize the surveys in terms of design, logic, color, typefaces, and text size, as well as create a custom end page and send respondents to a website. Users can customize the survey URL and sender information. Zoho Survey offers many roles. Super admins and portal admins can perform all admin-related tasks such as controlling connected services, adding or removing users, while other roles such as users, report viewers, and contractors have limited access to capabilities.User - Users can access all the surveys in the departments they're part of and perform all survey operations. This role cannot be customized.; Contractor - Contractors can access only the surveys they have created in the departments they're part of and perform all the survey operations related to them. This role cannot be customised.; Report Viewer - Report viewers can access all the survey reports in the departments they're part of. This role cannot be customised.

Scaling

• Independence of resources: Zoho's infrastructure scales horizontally and vertically to meets increasing demands by adding more servers or resources. Load balancing techniques are in place to evenly distribute incoming requests across multiple servers. ; Stability in performace is achieved through continous monitoring of real time metrics such as response times, server load, and error rates. For flexible fault tolerance, redundant components and failover mechanisms are used to ensure high availability. ; In the event of a failure or outage, redundant systems seamlessly take over, minimising downtime and ensuring uninterrupted service for our users.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: We support various exports such as Excel, CSV, PDF, Tableau extract, SPSS and Zoho Sheet to export all the responses from the account.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • SPSS
  • PDF
  • Tableau extract
  • Zoho Sheet
  • ZIP
• Data import formats:
  • CSV
  • Other
• Other data import formats: XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Network traffic is encrypted when it traverses over the public network and when replicating to the DR data centre.The complete Datacenter stack is under our control. We use firewalls to prevent our network from unauthorised access. Our systems are segmented into separate networks to protect sensitive data from unauthorised access.

Availability and resilience

• Guaranteed availability: Our monthly service uptime is 99.9%. The live service availability status can be seen on the Zoho website. Upon customer request, Zoho will, as per the terms and conditions of its Service level agreement, provide service credits. A copy of Zoho SLA can be shared upon request.
• Approach to resilience: Application data is stored on resilient storage that is replicated across data centers. Data in the primary DC is replicated in the secondary in near real time. In case of failure of the primary DC, secondary DC takes over and the operations are carried on smoothly with minimal or no loss of time. Both the centers are equipped with multiple ISPs.; We have power back-up, temperature control systems and fire-prevention systems as physical measures to ensure business continuity. These measures help us achieve resilience. In addition to the redundancy of data, we have a business continuity plan for our major operations such as support and infrastructure management.
• Outage reporting: Planned Outages & Maintenance:; The planned outages would be announced/informed to the customers through several channels, blog post in community forum, business emails, banners in respective services.; ; Generally, annual maintenance activities would be planned during non-business hours to avoid impact to the services.; ; Unplanned Outages:; Major unplanned outages will be posted in social media forums & also will be informed to customers through emails. Customers can always refer to the following link on the health status of each service & update on outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Super admins have complete control over all other users added to the portal, including the ability to add/remove users, roles, and permissions. Additionally, all activities are logged.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI (British Standards Institution)
• ISO/IEC 27001 accreditation date: 22/08/2022
• What the ISO/IEC 27001 doesn’t cover: Zoho has earned ISO/IEC 27001:2013 certification for Applications, Systems, People, Technology, and Processes
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 28/06/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not Applicable
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 27701

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Zoho shall maintain an information security program in accordance with the international standard ISO 27001, which includes technical and organisational security measures, physical measures, as well as policies and procedures to protect customer data processed by Zoho against accidental loss, destruction, or alteration, unauthorised disclosure or access, or unlawful destruction. Zoho maintains documented information security and data privacy policies and requirements, and periodically communicates them to employees responsible for various controls. The policies are reviewed annually to keep them up-to-date. This policy is verified during our third-party audits such as ISO and SOC.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We have Change Management procedures in place that include, but are not limited to, all changes to the Organization, Applications, Systems, People, Technology, and Processes, as well as information processing facilities that affect information security/privacy. For every change, the security impact is analyzed. We maintain audit logs as evidence for all changes. Fall-back procedures, including procedures and responsibilities for aborting and recovering from unsuccessful changes and unforeseen events, are documented and communicated. Zoho shall notify the customer of any changes that may affect the customer adversely.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have a dedicated vulnerability management process that actively scans for security threats using a combination of certified third-party scanning tools and in-house tools, along with automated and manual penetration testing efforts. Our security team actively reviews inbound security reports and monitors public mailing lists, blog posts, and wikis to spot security incidents that affect the company’s infrastructure.; ; Once we identify a vulnerability requiring remediation, it is logged, prioritised according to severity, and assigned to an owner. We identify the associated risks and track the vulnerability until it is closed by either patching the vulnerable systems or applying relevant controls.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We monitor and analyze information gathered from services, internal traffic in our network, and usage of devices and terminals. We record this information in the form of event logs, audit logs, fault logs, administrator logs, and operator logs. These logs are automatically monitored and analyzed to a reasonable extent to help us identify anomalies, such as unusual activity in employees’ accounts or attempts to access customer data. We store these logs on a secure server isolated from full system access to manage access control centrally and ensure availability.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our incident management team notifies you of the relevant incidents and actions needed. We track and close the incidents with corrective actions. Whenever applicable, we will provide you with necessary evidence in the form of application and audit logs regarding incidents. Furthermore, we implement controls to prevent the recurrence of similar situations.; ; We respond to the security or privacy incidents you report to us through incidents@zohocorp.com with high priority. For general incidents, we will notify users through our blogs, forums, and social media. For incidents specific to an individual user or organization, we will notify the concerned party through email.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The energy supply for the Zoho UK’s workspace at Bletchley is derived from renewable sources, accounting for 21% of total power consumption. LED retrofits have been implemented to enhance energy efficiency throughout the building.; Designed with a focus on energy efficiency, data centres that support Zoho UK are powered by renewable energy. Further, these data centres are progressing towards integrating with a solar grid to reduce environmental impacts.; All purchased energy for the data centres is sourced from green energy providers. This enables us to minimise the carbon footprint associated with our operations.; The United Kingdom has committed to achieving carbon neutrality by 2050. Supporting this pledge, we have taken steps to monitor greenhouse gas (GHG) emissions from our operations and implement measures to mitigate them. We account for Scope 2 and Scope 3 emissions and exclude Scope 1 emissions as our work does not involve fuel combustion within operational boundaries.; We've switched completely to electric vehicles for movement within the campus.

  Covid-19 recovery

  During the COVD-19 pandemic, Zoho worked to minimize the impact of COVID on our customers, other business and our local community.; At the start of the pandemic, Zoho created and distributed a Secure Remote Access Toolkit to help organizations quickly adapt to and work securely during the pandemic. This toolkit was made free for the first 100 days.; To assist organizations impacted by the pandemic, Zoho offered free licenses of flagship products, and offered discounts and waivers on licenses on a case-by-case basis.; While most of our employees worked from home, we kept the kitchen at our Chennai headquarters running with a skeletal staff to provide food to underprivileged people in the local area, many of whom were impacted due to a loss of employment during the lockdown.; We converted one of our office buildings into a temporary COVID-19 ward to accommodate citizens who were required to quarantine.; We ran Covid vaccination camps to our employees, their dependents and the support staff who worked in Zoho.

  Tackling economic inequality

  Zoho has always aimed to tackle economic inequality and give back to the community. This is reflected in the following:; Coined by our CEO, transnational localism is the philosophy that underpins our staffing and office location plans. Instead of focusing on crowded urban centres, we've been opening spoke offices in smaller towns and villages. The goal is to improve local infrastructure, boost the economy of these smaller towns and villages, and provide more employment opportunity. ; As part of our philosophy of transnational localism, we believe in hiring locally for each spoke office. This helps promote local talent and bring high-paying jobs back to the villages and towns where we are based.

  Equal opportunity

  As part of our efforts to tackle inequality, Zoho Corporation Limited have made efforts to provide equal opportunities and tackle workforce inequality.; All roles at Zoho Corporation are open to all people irrespective of gender, sex, race, ability, or religion. We hire solely based on skill and have a diverse team.; We eschew discrimination on any grounds, including age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and other unique characteristics that define our associates. Instead, we espouse, fairness, striving to ensure that a merit-based approach allows wage parity among associates with comparable experiences and responsibilities, irrespective of their gender.; Our campus has been designed to be accessible to all, including differently-abled colleagues. The layout design includes ramps and lifts in every building, allowing ease of mobility and access to all.; Apart from the usual shuttle facilities, special cab service covering a certain distance is given for women during their third trimester.

  Wellbeing

  Zoho Corporation Limited adheres to industry standards in remuneration, ensuring that compensation is equitable across genders. Recognising the diverse needs of our people, we provide essential support such as parental leave, aligning with our efforts to build an organisation that values and cares for every individual.; We have trained medical practitioners and a dedicated medical clinic available on all days of the week. Employees can freely avail their services.; The Hazard Identification & Risk Assessment (HIRA) Framework is followed rigorously at the premises.; We provide in-house counselling to our employees for free via our team of trained and qualified therapists. ; We organize free medical check-ups for our employees on an annual basis.; We organize regular blood donation camps in association with various blood banks.; We have open house sessions conducted by the CEO periodically where employees can raise any concerns.; Day Care facilities provided for employees kids; The compliance monitoring framework involves ongoing reviews and enhancements of occupational health programmes, guided by feedback, data analysis, and emerging best practices.

Pricing

• Price: £35 to £109 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Zoho Survey free version can support 10 questions per survey with maximum of 100 responses can be collected. Basic and advanced features such as branding, whitelabeling, Survey logics, language translation, report export, and email notifications are not included.
• Link to free trial: https://www.zoho.eu/survey/signup.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.