AIIMI LIMITED

ENABLE – Community Self-Service

We empower people with self-service solutions and data, so your business teams grow in confidence and can tackle your challenges at speed. We equip your business teams with the right technology, knowledge, and capability to self-sufficiently curate their own content. We help promote independence and customise technology to your needs.

Features

• Empower staff with self-service analysis tools including PowerBI and Tableau
• Service Design: empowering and supporting teams building their own apps
• Adopt cloud low-code/no-code platforms including PowerApps, Power Automate, Betty Blocks
• Training for citizen developers, citizen data engineers, citizen data scientists
• User Guidance, Help and Feedback Capture
• Reusable repository of features for developing new solutions
• Knowledge transfer, support and training (Agile, Product Ownership)
• Create communities of practice and centres of excellence

Benefits

• Increases organisational understanding and commitment to effective use digital solutions
• Develops organisational maturity and capability in managing data and information
• Reduced reliance on central digital/data product development teams
• Equip and future-proof staff with reliable support from our experts
• Promotes self-sufficient digital content and data curation
• Puts in place the governance to ensure standards and quality
• Improved confidence from citizen developers, engineers, scientists to execute vision

£725 to £1,350 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@aiimi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

252503795988992

Contact

Matt Eustace
+447919330081
tenders@aiimi.com

Planning

• Planning service: Yes
• How the planning service works: We will collaborate with your customer teams to construct capabilities on low-code platforms like Microsoft Power (Power BI, Power Apps, Power Automate) or no-code Betty Blocks. We will advise on platform deployment, connectivity and architecture to allow access to the relevant data and integration with your security infrastructure.; ; We appreciate some products need a more intuitive design or enhanced features, so we will help you plan the creation of a central function to develop initial and enhanced products that support key business objectives. ; ; To expand this capability, we will train citizen developers across your teams to be adaptable and self-reliant, equipping them with a repository of reusable features to develop their own products on low-code platforms.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Azure
  • AWS
  • GCP
  • Hybrid / On Premises

Training

• Training service provided: Yes
• How the training service works: For our software services, user friendly, high quality documentation and guidance materials are provided and cover the following areas: installation, configuration, testing, and security. FAQ’s and help pages are also available. ; ; Knowledge articles and demonstration materials also exist, designed to educate and raise awareness to end users with an engaging overview of what the platform functions are, for what purpose, and how these can be used. ; ; Dedicated Aiimi experts are also on hand to offer best practice guidance and advice at each stage of the software implementation and roll out journey.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: A hybrid SME and administration role can be provided whereby Aiimi would work with the customer to lead their cloud low-code / no-code migration activities, with then a transition after the first year with the customer taking a lead in managing the self-service platform and transitioning to in-house digital product centric delivery.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In accordance with the level of services and support agreed, quality assurance and performance testing can be provided. A smoke testing approach is generally used to assure key areas of functionality. Additional testing can be carried out as major releases are deployed to customer environments.; ; Prior to any major, minor or functional release, Aiimi adheres to a strict methodology around quality assurance and performance testing, applying a rigorous means by which both functional testing and regression testing are completed, to maintain the standard and quality of service.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Where the buyer is responsible for cloud hosting, they would be responsible for supporting their own hosting arrangements. Aiimi can provide second and third line support, for low-code and no-code platforms and can also provide a managed services including user management, service management and helpdesk support if required.; ; Should Aiimi be responsible for providing the cloud hosting then we would support the cloud hosting through a helpdesk covering user management and service management. Helpdesk support of cloud platforms will be supported by Aiimi Customer Experience helpdesk.

Service scope

• Service constraints: The service desk offerings are typically remote and apart from quarterly service reviews we would not attend customer site. Moreover, fix times are not guaranteed for third party software issues.; ; Working hours are constrained to 9-5.30 (UK time) Monday to Friday.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During UK office hours, our response times are as follows:; Category Response Time; P1 – Critical 30 minutes ; P2 – High 2 hours; P3 – Medium 4 hours; P4 – Low 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Aiimi offers three tiers of support; ; ; 1st Line Support; This support level refers to the provision of a service desk whereby any encountered incidents (whether these be technical, performance, or user related) can be raised directly for further investigation and resolution. All logged tickets are prioritised on the basis of the impact on system up-time. ; ; 2nd Line Support; For any incidents which cannot be resolved through the service desk, these are then escalated onto our dedicated DevOps team for further investigation, who will generally resolve platform configuration or performance based issues. ; ; 3rd Line Support; For any issues which cannot be resolved through 2nd Line of Support, these are then escalated onto the development team. This will generally be issues that relate to bugs in the code, of which patch fixes are then deployed. ; ; Response times include: ; Incident Priority ; P1 - Critical (30 minutes); P2 – High (2 hours); P3 – Medium (4 hours); P4 – Low (8 hours); P5 – Very Low (8 hours); ; Depending on the level of services and support that are procured as part of the contractual arrangement, customer experience managers can also be provided to safeguard the platform and optimise performance. Prices will also vary.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 22/11/2022
• What the ISO/IEC 27001 doesn’t cover: Customer cloud services are not covered by Aiimi's ISO27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As each new call-off is created through this framework, we’ll create bespoke fighting climate change objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives.; Aiimi is also achieving ambitious growth, but we’re dedicated to reducing business CO2 intensity (per head/unit revenue) with compelling offset strategies. One such strategy includes the planting of trees with the Woodland Trust to offset CO2. If buyers engage our services they’ll help fund further planting. ; In 2022, we ran a company-wide hackathon to explore how we could use our own software, the Aiimi Insight Engine (AIE), to support our carbon management and reduce our greenhouse gas emissions. We’d be happy to collaborate with buyers on this framework and explore how it could help support specific deliverables within individual projects.; Aiimi staff working on any projects arising from this framework will be encouraged to donate a proportion of their five volunteering days to fighting climate change. We’ll also explore moving from using solar panels to power our communal areas into exploring how we can power the entire office.; Aiimi will commit to fighting climate change at a local level. We’ll hold a sustainability hackathon (one per project) in our purpose built Hack Zone. We’ll bring together local environmental groups, customers and stakeholders to tackle an existing local environmental issue, and evidence to the buyer how selecting Aiimi has led to fighting climate change at a local level.

  Covid-19 recovery

  As each new call-off is created through this framework, we’ll create bespoke Covid-19 recovery objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support local communities in Milton Keynes (MK); When buyers engage our services they’ll also help fund an Entrepreneurship Incubator. MK is a hub for attracting tech companies/start-ups, so we’ll create an incubator were MK residents wanting to create a start-up or those wanting to explore an idea can receive support. In our Hack Zone they’ll learn from experts. The incubator will fire up the entrepreneurship ambitions of those impacted by the pandemic. Buyers that select Aiimi will also fund mentors that will help ideas to grow. ; Our charity partnership with the YMCA has shown Aiimi that those who were already disadvantaged had those disadvantages magnified by the pandemic. If buyers engage our services they’ll help us fund further support. For example, we’ll offer opportunities for work experience and internships within Aiimi. This will empower participants to move from a position of disadvantage to moving a step closer to employment.; The pandemic led to job losses. The tech sector is still a growing and vibrant sector, so for each contract we secure on this framework we’ll fund an IT course/qualification. We’ll distribute this support through our local community networks who will know who was most impacted by the pandemic and how those qualifications will create post-pandemic change in people's lives.

  Tackling economic inequality

  As each new call-off is created through this framework, we’ll create bespoke tackling economic Inequality objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support people in Milton Keynes (MK); When buyers engage our services, they’ll help us expand our Early Careers Programme. Aiimi will provide work experience opportunities in IT, with a focus on schools from lower socioeconomic areas (high utilisation of free school meals etc) so we can inspire young people to choose careers in tech. ; Aiimi will call upon our charity partnership with the YMCA, and local schools and colleges to identify young people with an interest in working in the IT sector. Then we’ll work with those partners to support those young people to apply for one of three routes within Aiimi: apprenticeships, traineeships or T-Level industry placements.; All Aiimi staff working on any projects arising from this framework will be encouraged to donate a proportion of their five volunteering days to tackling economic inequality. From mentoring a young person who is interested in a IT career to delivering a presentation to schoolchildren from a disadvantaged area.; Aiimi will also deliver a series of inspirational careers workshops covering topics such as coding. Our staff will deliver the workshops and share their inspiring stories. We’ll link in with local careers services and other local tech companies so that the young people that attend can also access other opportunities.

  Equal opportunity

  As each new call-off is created through this framework, we’ll create bespoke equal opportunity objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support the creation of equal opportunity. ; When selecting Aiimi buyers will help Aiimi sustain inclusive recruitment practices. Such as job advertisements that avoid stereotyping or help colleagues to continue to share their positive experiences, such as Paul: “I didn’t know at the time, but now realise how authentic Aiimi is. Their awareness of autism enabled them to be more objective during the selection process.; When buyers engage our services, they’ll help us expand our Early Careers Programme. Aiimi will provide work experience opportunities in IT, with a focus on pupils who identify as having a disability. We know that a workplace can be intimidating but we’ll ensure that whether that person is neuro-diverse or has physical needs they’ll find a supportive environment at Aiimi. ; We’ll also commit to providing T Level industry placements and higher level apprenticeships, as well as adjust the recruitment process to support neuro diverse or disabled candidates. ; Any contracts secured on this framework will help fund a Hack. The Hack will examine an issue within Aiimi that may be impacting our ability to ‘reduce the disability employment gap’ and we’ll bring in experts and local groups to create a solution that we’ll implement within the lifetime of this framework.

  Wellbeing

  As each new call-off is created through this framework, we’ll create bespoke wellbeing objectives which will be outlined in a method statement. Each objective will be given a KPI to help monitor and report back to the buyer on how we’ve achieved that objective. We’ll create a timed action plan to track and manage our progress in achieving those objectives. ; A dedicated Social Value Manager will be assigned to every project, they’ll invite each buyer to our purpose built Hack Zone to input, co-design and sign-off the objectives that will support local communities in Milton Keynes (MK); To ensure the health and wellbeing of all Aiimi staff working on projects that arise from this framework, we’ll appoint a Mental Health First aider. They’ll provide support and signpost someone experiencing poor mental health so they can get the help they need.; When buyers engage our services, they’ll help sustain and develop the Aiimi Wellbeing allowance. This is essentially £500 per member of staff to spend on activities and experiences that will improve their health and wellbeing. ; We’ll be able to continue to support and host The Man Cave which is a mental health support group that provides a non-judgmental space for men in Milton Keynes to meet and talk about the mental health issues they are experiencing. ; Our charity partnership with the YMCA (Milton Keynes) can also be sustained and expanded to support those experiencing poor health and well-being. From supporting one off events to offering work placements to improve their well-being. ; All Aiimi staff working on projects arising from this framework will be encouraged to donate a proportion of their five volunteering days to improving the well-being of the local community. From mentoring a young person facing difficulties to assisting a mental health support group to expand their IT capabilities.

Pricing

• Price: £725 to £1,350 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@aiimi.com. Tell them what format you need. It will help if you say what assistive technology you use.