Capito

Microsoft 365 Software

Microsoft 365 Software is a complete, intelligent solution that combines Office 365, Windows 10/11 Enterprise, and Enterprise Mobility + Security

Features

• Office 365 Productivity, Email, Teams and Collaboration Platform.
• Enterprise Mobility, MDM, and Cyber Security Solutions.
• Windows 10/11 and Windows Information protection, Windows Hello
• Archive, legal hold, eDiscovery, data leakage protection (DLP)
• Advanced compliance tools, including rights management services and information protection
• Online meetings, web-conferencing, video and voice
• Single Sign-On to cloud
• Office ProPlus. Word, Excel, PowerPoint, OneNote, SharePoint, OneDrive, Yammer
• Tools to support compliance, information protection, privacy EDRM and GDPR
• Corporate social networking

Benefits

• Office 365 Productivity, Email, Teams and Collaboration Platform
• Enterprise Mobility, MDM, and Cyber Security Solutions.
• Windows 10/11 and Windows Information protection, Windows Hello
• Archive, legal hold, eDiscovery, data leakage protection (DLP)
• Advanced compliance tools, including rights management services and information protection
• Online meetings, web-conferencing, video and voice
• Single sign-on to Cloud
• Office Proplus. Word, Excel, PowerPoint, OneNote, SharePoint, OneDrive, Yammer
• Tools to support compliance, information protection, priavcy, EDRM and GDPR
• Corporate social networking

£1.70 to £48.10 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at DigitalMarketplace@capito.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

252630753404578

Contact

Sales Team
01506 460 300
DigitalMarketplace@capito.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: See https://support.office.com/en-gb/article/Office-365-system-requirements-08def54e-1435-4fad-bc03-974014caf91e
• System requirements: Support.office.com/en-gb/article/Office-365-system-requirements-08def54e-1435-4fad-bc03-974014caf91e

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on the priority allocated to the questions/incident we will respond within a pre-defined SLA as per our service catalogue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Tbc
• Onsite support: Yes, at extra cost
• Support levels: Microsoft Premier Support is available at further cost. https://www.microsoft.com/en-us/microsoftservices/support.aspx
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See http://fasttrack.microsoft.com/
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Please see https://products.office.com/en-us/business/office-365-online-data-portability
• End-of-contract process: Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its date. Microsoft acts as Data Processor. For more see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms. See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Please see https://products.office.com/en-gb/business/office-365-administration
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: For users with disabilities Microsoft have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions they have the enterprise Disability Answer Desk (eDAD).
• API: Yes
• What users can and can't do using the API: The full API details are avilable online at dev.office.com
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Please see https://technet.microsoft.com/en-us/office/dn788774.aspx

Scaling

• Independence of resources: Please see http://www.microsoft.com/en-us/download/details.aspx?id=54249

Analytics

• Service usage metrics: Yes
• Metrics types: https://support.office.com/en-us/article/Activity-Reports-in-the-Office-365-admin-center-0d6dfb17-8582-4172-a9a9-aed798150263?ui=en-US&rs=en-US&ad=US
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: See http://download.microsoft.com/download/0/D/D/0DD8FB12-6343-4A50-80B2-545F2951D7AE/MicrosoftAzureDataProtection_Aug2014.pdf , and https://docs.microsoft.com/en-us/azure/storage/storage-service-encryption
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Please see https://products.office.com/en-us/business/office-365-online-data-portability
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: See https://products.office.com/en-us/business/office-365-online-data-portability
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Please see http://fasttrack.microsoft.com/office/onboard/50

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: http://aka.ms/Office365TI and http://aka.ms/Office365CE
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Please see http://aka.ms/Office365TI and http://aka.ms/Office365CE

Availability and resilience

• Guaranteed availability: http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
• Approach to resilience: Please see http://aka.ms/Office365DR
• Outage reporting: Office 365 reports outages via the service status portal https://portal.office.com/servicestatus/servicestatus.aspx, Alert or Mobile Application

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Modern authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms, enabling sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication. ; ; Cloud identity authentication - Users with cloud identities are authenticated using traditional challenge/response. ; ; Federated identity authentication - Users with federated identities are authenticated using Active Directory Federation Services 2.0 or other Security Token Services. ; ; MFA for Office 365 - users are required to acknowledge a phone call, text, or an app notification on their smartphone after correctly entering their password. ; ; https://technet.microsoft.com/en-us/library/office-365-user-account-management.aspx
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Issue Date 14th June 2010, Latest Reissue 21st March 2022
• What the ISO/IEC 27001 doesn’t cover: Service scope for office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 02/12/11
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Service scope for office 365 is described in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ENISA IAF
  • EU Model Clauses, EU-U.S. Privacy Shield
  • ISO 27001, ISO 9001
  • Cyber Essentials Plus
  • SOC 1, SOC2
  • FEDRAMP
  • FIPS 140-2
  • NIST 800-171, HIPAA/HITECH. ISB 1596
  • CCSL (IRAP)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: FISMA/FedRamp, EU Model Clauses, HIPAA/HITECH, ISB 1596, ISO 27018, SASE16 SOC1 & SOC 2
• Information security policies and processes: The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Microsoft has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others. ; Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running hundreds of thousands of servers in datacenters around the world.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: In support of the Information Security Policy, Microsoft 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause. ; ; Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Please see http://aka.ms/Office365SIM

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  During lockdown organisations purchased new equipment to mobilise their workforces at home. Capito adapted their business model quickly to offer a home delivery service to ensure that equipment was delivered in a fast, safe, social distanced manner meaning remote working could be adopted very quickly. Capito also invested in an electric vehicle to ensure these deliveries were made in a sustainable way. This model meant Capito converted three agency staff to full time employees, providing job security in uncertain times. ; ; As a result of organisations purchasing new technology, Capito ran a Public Sector initiative requesting donations of equipment that was no longer required. Capito recovered these, securely data wiped the equipment in order that it could be repurposed to others. Capito donated 100s of laptops to charities and critical organisations throughout Scotland to ensure they could continue their vital work. ; ; The organisations supported during this initiative included the Manda Centre who are a charity supporting those dealing with trauma and loss. During the pandemic they saw a huge increase in demand for their services and having access to laptops meant they were able to continue to provide counselling services virtually to those in need. The continued support of clients using the virtual model meant there was a reduced pressure on NHS services. ; ; It also donated to Ayrshire Hospice who provide care for the elderly. The donations meant that those in care were able to check in with family and friends over video call. This was a great boost to the mental health of both the patients and their families, helped reduce stress and maintained a sense of community despite the restrictions. ; ; Scottish Fire and Rescue benefited from this initiative to support a new working model and ensuring this vital service remained uninterrupted despite social distancing requirements.
• Tackling economic inequality:

  Tackling economic inequality

  In February 2022, Capito became an accredited Living Wage Employer. This shows our commitment to being an ethical employer and ensures all our employees and contractors are paid at least the Real Living Wage. Ensuring employees earn a wage that allows them a reasonable standard of living is key to helping them provide for their families and giving them a better sense of purpose. ; ; Capito actively participates in Government employability schemes, such as apprenticeship programmes, work experience for school pupils and West Lothian Council’s StepsN2Work programme, enabling the organisation to take on a variety of people at all stages of their education and career, helping to develop their skills and often leading to permanent employment. ; ; West Lothian College’s StepsN2Work programme is designed to offer employment opportunities for those who have been out of work for a period of more than six months. Capito regular employ local people through his scheme, giving them access to both comprehensive on the job training, a workplace mentor and apprenticeship programmes. It is proud to say there are several success stories with this model with employees who joined us via this scheme still employed after 10 years. ; ; Capito regularly offer employees access to IT and Technology apprenticeships allowing them to develop their skills in this high growth area where there is a known skills gap. After completion of an apprenticeship, Capito continue to heavily invest in training by providing access to qualifications from market leading companies such a Hewlett Packard and Microsoft. This means employees knowledge is kept current, relevant and supported by leading technology providers.
• Wellbeing:

  Wellbeing

  The health and wellbeing of our employees is at the forefront for Capito and it runs a number of initiatives to support this. ; ; Capito’s run a cycle to work scheme to encourage healthy and sustainable travel to the office. The scheme allows the tax-free purchase of a bike with the cost spread over 12-36 months. This initiative is being further expanded to include office pool bikes to allow lunchtime rides, and foldable bikes that can be borrowed on weekends. Showers are being installed to accommodate the office bikers. ; ; Bringing both mental and physical benefits, our Daily Mile initiative encourages employees to get up from their desk and go for a short walk at 11am or 3pm daily. This allows employees an opportunity to take a break and comeback feeling refreshed. It also leads to increased social interaction across the company with a number of people participating in groups. ; ; Our membership of the Perkbox platform provides access to a Wellness Hub which allows our team to access free tools and resources to boost their health and happiness. This includes workout videos, meditation guides, talking therapies and more to improve mental health, decrease stress, improve sleep. Employees can also access online GPs and mental health counselling through this platform. ; ; Capito works alongside its partners to support several charities and community projects. This includes supporting local litter picks that not only clean up the environment but also allows our employees to get outdoors and feel a sense of pride from giving back. Capito is also raising money for 5 charities by participating in the Edinburgh Festival Marathon Relay race that raises much needed funds for deserving charities and offers employees a mental and physical challenge.

Pricing

• Price: £1.70 to £48.10 a licence a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at DigitalMarketplace@capito.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.