Atlas Cloud Ltd

Endpoint Detection and Response (EDR) as a Service

Endpoint endpoint detection and response capabilities provide advanced attack detections that are near real-time and actionable. Atlas Cloud will prioritise alerts effectively, gain visibility into the full scope of any breaches and take response actions to any remediate threats.

Features

• Proactive security monitoring and support
• Dectection and alerting of security incidents
• Visibility into the full scope of any breach

Benefits

• Peace of mind on security threats
• Quick and decisive cyber security action when required

£800 to £2,000 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@atlascloud.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

252715860646793

Contact

Ben Tomlinson – Marketing Manager
0191 283 0191
gcloud@atlascloud.co.uk

Planning

• Planning service: Yes
• How the planning service works: Cloud consultancy from our remote IT specialists will be charged through our daily rate.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide both on-site training and user guide summaries for any of our products.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Projects team handles all implementation to ITIL standards.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Atlas Cloud will complete a technical due diligence audit before designing any solution. Prior to go-live we will have set up a test environment with a copy of the buyers data imported into it. We also have demo environment that can be tested.

Security testing

• Security services: Yes
• Security services type:
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Comptia Security+
  • Comptia Pentest+
  • ELearn Security Pen Tester

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Standard service desk operation. Tickets can be raised through phone, email or live chat. SLA's published on our website.

Service scope

• Service constraints: N/a

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response and resolution times are based on the priority of the incident / service request. Times are in working hours/minutes between 07:00-18:00.; ; RESPONSE TIMES:; Critical: 30mins; High Incident: 30mins; Medium Incident: 60mins; Low Incident: 120mins; ; RESOLUTION TIMES:; Critical: 4hrs; High Incident: 24hrs; Medium Incident: 48hrs; Low Incident: 12hrs
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/a
• Web chat accessibility testing: N/a
• Support levels: 24/7 support available at extra cost

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 12/08/2014
• What the ISO/IEC 27001 doesn’t cover: Nothing is excluded
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Atlas Cloud is a Living Wage certified employer, committed to paying a fair wage.

Pricing

• Price: £800 to £2,000 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@atlascloud.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.