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ST VINCENT’S CONSULTING LTD

CIVICA - Implementation & Support

Support our customers Civica solution design, implementation, configuration, optimisation & assurance across people, process, technology and change management domains.

Supported by our certified solution specialists, tailored deployment playbooks, tools, workbooks and structured implementation, transformation and assurance frameworks tailored to individual clinical systems and care settings.

Features

  • Help in solution specification & design
  • Optimised Civica Solutions: Meet care needs effectively
  • Strategic Planning: Align with organisational objectives and goals
  • Project/Programem Management, Governance, Quality & Clinical Assurance
  • User Training Programmes: Equip NHS staff with essential EPR skills
  • Vendor Management Support: Facilitate collaboration with EPR vendors
  • Data Migration Assistance: Smooth transition of NHS data
  • Testing and Validation Services: Ensure Civica system compliance
  • Change Management Strategies: Support staff adaptation to new workflows
  • Compliance Assurance: Ensure Civica implementation follows NHS regulations

Benefits

  • Accelerated deployment
  • Early Benefits Realisation
  • Reduced deployment costs
  • Improved clinical/patient outcomes & experience
  • Reduced post go live rework
  • Improved patient and clinical engagement
  • Flexible skilled scalable teams and specialists mobilised within days
  • Broad experience in successful complex multimillion-pound programmes
  • Access to Pulse digital solutions hub
  • Proven tools, workbooks and deployment accelerators

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@stvconsulting.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 5 2 7 3 1 0 4 6 3 6 9 0 7 4

Contact

ST VINCENT’S CONSULTING LTD Kyle Dollan
Telephone: 07989415358
Email: frameworks@stvconsulting.uk

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination
  • Other

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes
Support response times
On the day for urgent issues, Within three working days for non-urgent issues

We provide central support and escalation for all our teams and projects, in addition to a nominated lead for first contact. Additional support costs are limited to additional resources deployed to address the issue and once agreed with the client. Prices are based on our SFIA rate card
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
On the day for urgent issues, Within three working days for non-urgent issues

We provide central support and escalation for all our teams and projects, in addition to a nominated lead for first contact. Additional support costs are limited to additional resources deployed to address the issue and once agreed with the client. Prices are based on our SFIA rate card

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Associate business architect £714.29
Business architect £928.57
Lead business architect £1,071.43
Data architect
Role level UK Rate Offshore Rate
Data architect £928.57
Senior data architect £1,071.43
Chief data architect £1,428.57
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,142.86
Senior enterprise architect £1,285.71
Lead enterprise architect £1,428.57
Principal enterprise architect £1,714.29
Network architect
Role level UK Rate Offshore Rate
Associate network architect £714.29
Network architect £857.14
Lead network architect £1,000.00
Security architect
Role level UK Rate Offshore Rate
Security architect £857.14
Lead security architect £1,071.43
Principal security architect £1,285.71
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £714.29
Solution architect £857.14
Senior solution architect £1,071.43
Lead solution architect £1,214.29
Principal solution architect £1,428.57
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £714.29
Technical architect £857.14
Senior technical architect £1,071.43
Lead technical architect £1,214.29
Principal technical architect £1,428.57

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,071.43
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,428.57
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,428.57

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,050.00
Principal cyber security audit and assurance £1,557.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £950.00
Lead cyber security governance and risk manager £1,050.00
Principal cyber security governance and risk manager £1,557.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £950.00
Lead cyber security monitoring £1,050.00
Principal cyber security monitoring £1,557.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £950.00
Lead cyber security incident response £1,050.00
Principal cyber security incident response £1,557.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £950.00
Lead cyber security vulnerability management £1,050.00
Principal cyber security vulnerability management £1,557.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £950.00
Lead cyber security digital forensics £1,050.00
Principal cyber security digital forensics £1,557.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £950.00
Lead cyber security penetration testing £1,050.00
Principal cyber security testing £1,557.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £950.00
Lead cyber security secure systems architecture and design £1,050.00
Principal cyber security secure systems architecture and design £1,557.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £450.00
Analytics engineer £650.00
Senior analytics engineer £950.00
Lead analytics engineer £1,050.00
Head of analytics engineering £1,250.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £500.00
Data analyst £571.43
Senior data analyst £785.71
Principal data analyst £857.14
Data engineer
Role level UK Rate Offshore Rate
Data engineer £650.00
Senior data engineer £950.00
Lead data engineer £1,050.00
Head of data engineering £1,250.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £857.14
Head of data ethics £1,050.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £650.00
Lead data governance manager £860.00
Head of data governance £1,200.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £450.00
Associate data scientist £600.00
Data scientist £650.00
Principal data scientist £950.00
Lead data scientist £1,050.00
Head of data science £1,250.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £950.00
Lead machine learning engineer £1,050.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £500.00
Performance analyst £571.43
Senior performance analyst £785.71
Lead performance analyst £857.14
Head of performance analysis £928.57

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £600.00
Application operations engineer £650.00
Senior application operations engineer £950.00
Lead application operations engineer £950.00
Principal application operations engineer £1,050.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £600.00
Senior business relationship manager £800.00
Lead business relationship manager £900.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £571.43
Change and release analyst £571.43
Change and release manager £714.29
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £527.81
Senior operations analyst £785.71
Operational control manager £1,050.00
Head of command and control £1,250.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £600.00
End user computing engineer £650.00
Senior end user computing engineer £950.00
Lead end user computing engineer £1,050.00
Principal end user computing engineer £1,250.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £500.00
IT service manager £642.86
Senior IT service manager £714.29
Head of IT service management £857.14
Incident manager
Role level UK Rate Offshore Rate
Incident manager £850.00
Major incident manager £1,400.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £500.00
Infrastructure engineer £571.43
Senior infrastructure engineer £642.86
Lead infrastructure engineer £714.29
Principal infrastructure engineer £857.14
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £500.00
Infrastructure operations engineer £571.43
Senior infrastructure operations engineer £642.86
Lead infrastructure operations engineer £714.29
Principal infrastructure operations engineer £857.14
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £500.00
Problem manager £850.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £428.57
Senior service desk analyst £500.00
Service desk manager £571.43
Head of service desk £714.29
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £600.00
Service readiness analyst £600.00
Service transition manager £850.00
Lead service transition manager £950.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Junior business analyst £428.57
Business analyst £571.43
Senior business analyst £642.86
Lead business analyst £714.29
Head of business analysis £928.57
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £571.43
Delivery manager £714.29
Senior delivery manager £857.14
Head of (Agile) delivery management £1,000.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £600.00
Digital portfolio manager £850.00
Senior digital portfolio manager £1,000.00
Head of portfolio £1,250.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £571.43
Product manager £642.86
Senior product manager £714.29
Lead product manager £857.14
Head of product £1,142.86
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,000.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,050.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £428.57
QAT analyst £428.57
Senior QAT analyst £571.43
Lead QAT analyst £642.86
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £428.57
Test engineer £428.57
Senior test engineer £571.43
Lead test engineer £642.86
Test manager
Role level UK Rate Offshore Rate
Test manager £714.29
Head of test £857.14

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £450.00
Junior DevOps engineer £550.00
DevOps engineer £650.00
Senior DevOps engineer £950.00
Senior DevOps engineer - management £950.00
Lead DevOps engineer £1,050.00
Lead DevOps engineer - management £1,050.00
Principal DevOps engineer £1,250.00
Principal DevOps engineer - management £1,250.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £428.57
Junior frontend developer £500.00
Frontend developer £714.29
Senior frontend developer £785.71
Lead frontend developer £857.14
Head of frontend development £1,000.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £428.57
Junior developer £500.00
Developer £714.29
Senior developer £785.71
Senior developer - management £785.71
Lead developer £857.14
Lead developer - management £857.14
Principal developer £1,000.00
Principal developer - management £1,000.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
6c91fbc8-b65b-4c9b-a965-e45be7c7aad6
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
Yes
Any other security certifications
NHS - Data Security and Protection Toolkit (DSPT)

Social value

Section B - Commitment for Future: Delivery

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@stvconsulting.uk. Tell them what format you need. It will help if you say what assistive technology you use.