POLICY IN PRACTICE LTD

Low Income Family Tracker (LIFT)

LIFT is an analytics engine empowering local authorities to bolster resident income and optimise debt collection to reduce costs. By fusing a sophisticated benefits policy engine with administrative data, it transforms datasets into targeted interventions. Councils can idenitfy, engage, and track vulnerable households with accuracy to drive measurable financial change.

Features

• Combine datasets for a single view on low income households
• Identify, engage and track financially vulnerable households
• Get data-led evidence of the impact support interventions are having
• Get up-to-date insights via monthly automated data refreshes
• Analyse wider datasets including CTL, social care, and credit information.
• Use filters to model how groups are affected by policies
• Proactively model the impact of future policies on defined groups
• Integrate with the Better Off Calculator to improve support conversations
• Make direct-payments to residents in the form of vouchers/goods
• Whole population coverage through ingesting CTL and single-view of debt

Benefits

• Maximise income and avoid costs by preventing vulnerability earlier
• Quickly identify and get insights on which households need support
• Understand and improve residents' financial resilience and reduce poverty gaps
• Identify households in poverty now and in the future
• Reduce problem debt, evictions, homelessness, food and fuel poverty
• Increase income from benefits and other support like social tariffs
• Get independent data-led evidence support needs via external third-party experts
• Improve return on investment from support campaigns with better targeting
• Improve demand management and financial stability through data-driven decisions
• Evidence the impact of your service and improve service design

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@policyinpractice.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

252800490419804

Contact

Deven Ghelani
0330 088 9242
admin@policyinpractice.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/a
• System requirements:
  • Browser
  • Internet access

User support

• Email or online ticketing support: Yes
• Support response times: Response times are typically within the hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Testing has been done by the web chat software provider. Any further conversations on accessibility would be welcomed by Policy in Practice
• Onsite support: Yes, at extra cost
• Support levels: Service includes a half day of on-site/online training.; Additional time can be purchased.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Onsite training, online training, or user documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Our standard data retention terms are from the beginning of the contract to the termination and one year after. You can amend your data retention terms to delete all of your records within six months after contract termination at no charge.; ; Any alternative data retention policies need to be agreed with your account manager and will incur a management overhead that will need to be costed.
• End-of-contract process: The service is delivered and there are no additional costs.; ; The buyer need only provide 45 days written notice if provided as an ongoing service.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive web design
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Web-based user interface
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Maintained by third party
• API: No
• Customisation available: No

Scaling

• Independence of resources: All of our SaaS products use elastic scaling to automatically adjust resources based on demand. Built on AWS with a hybrid of microservices and serverless components, it scales up during peak workloads and down when demand decreases, ensuring consistent performance and cost efficiency.

Analytics

• Service usage metrics: Yes
• Metrics types: Management information and usage reports available within the product.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Sent securely via file sharing site as an excel file. A pdf can be downloaded of an individual case.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Where you are unable to use or receive the Services for a period of time in excess of 24 hours, we will, upon receipt of notice from you claiming the same, repay to you an amount equal to 50% of the Fees you have paid for such 24 hour period (calculated pro-rata). In order for this clause to take effect, you must notify us of such claim no later than 10 business days following the end of the applicable outage. Failure to provide notification by such date shall invalidate such claim and shall absolve us from any liability under this section to pay any such amounts. Those amounts stated within this section 8.1 shall be your sole remedy in respect of the Services being unavailable for any reason and, upon payment of such amounts or your waiving the right to receive such amounts by failing to make the relevant notification, we shall have no further liability.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role Based Access Control
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Documents available upon request as PDF / word document.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Processes are regularly updated by our CTO and Director of Operations, with external support/input on a regular basis.; ; We operate industry-standard continuous integration and deployment approaches aligned to the Accelerate/State of DevOps research and recommendations. We use infrastructure as code managed in source control.; ; At the networking infrastructure level, we rely on AWS for change management processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Approach Processes are regularly updated by our CTO and head of operations, with external support / input on a regular basis.; ; We make use of github dependabot alerts. Regular automated deployments ensures updates and security patches are incorporated as a matter of course. We actively develop our software and ensure that vulnerabilities are patched via the dependency management system.; ; At the networking infrastructure level, we rely on AWS for security patching.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Processes are updated by our CTO and Head of operations with external input on a regular (at least annual) basis.; ; At the networking infrastructure level, we rely on AWS for protective monitoring processes and use AWS GuardDuty to monitor for suspicious behaviour. We additionally employ a SaaS monitoring solution at the application level.
• Incident management type: Supplier-defined controls
• Incident management approach: Processes are updated by our CTO and Head of operations with external input on a regular (at least annual) basis.; ; At the networking infrastructure level, we rely on AWS for incident management processes.; ; We have a documented internal management and incident response process.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Thursday 14 August 2025
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3d449bf5-ed5a-4109-88a7-f1db6c481de1
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 69bcef94-2e5f-47af-9fa0-92a935e68dd9
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@policyinpractice.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.