H&A IT SOLUTIONS LIMITED

Cloud hosting support

H&A build cloud (AWS,GCP, AZURE) systems are scalable, secure, and simpler to operate. We implement technology which brings flexibility, resilience, and the ability to scale to meet increasing customer demand. We enable organisations to maximise the advantages brought by the cloud.

Features

• Cloud Architecture and Design
• Cloud Infrastructure Automation(DevOps)
• Web application hosting
• Data engineering products hosting in cloud
• Cloud migration
• Cloud Data analytics
• Cloud Business intelligence
• Cloud security(devsecops)

Benefits

• Well architected cloud infrastructure
• Repeatable infrastructure builds
• dynamic user load traffic management
• scalable data engineering products in cloud
• cost savings using immutable infrastructure
• secured cloud architecture
• cloud hosted scalable data lake

£255.00 a transaction a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ashok@haitsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

252815581512895

Contact

Ashok Kumarr Suna Pana
07466494269
ashok@haitsolutions.co.uk

Planning

• Planning service: Yes
• How the planning service works: H&A consultants perform a discovery phase to identify the business / users requirements and design the architecture to meet the standards.In response to the proof of concept a delivery plan will be produced to clients on the timeline for implementation and best practices that can be adopted.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: H&A consultants operate on philosophy of "you built it , you run it" , so we migrate the softwares with the operations in head. We evaluate the existing infrastructure landscape , provide the cost and migration plan by choosing the apt services on the chosen cloud provider. Once the design is signed off, we perform the staged migration to gave the achievable goals and client realise the benefit of the cloud migration. ; ; Basically we try to answer the below on high level.; ; * What is currently done ?; * How its done ? ; * what is suitable technologies and tools required to migrated ? If can be remediated then migrate to them to avoid tech debt.; * What is cost client will incur ?; * What is timeline to achieve it ?
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: H&A QA's are extensively experienced in cloud infrastructure testing and cross software developer engineer in test(SDET). We are strong advocate of test driven development(TDD) , hence any application or infrastructure built will be tested using the continuous integration pipelines. Our SDET's perform extensive performance / load testing using cutting edge tools to produce clear reports to client on the extend the infrastructure can support and also provide valid recommendations to adopt. ; ; Our key objectives on the QA and performance testing are below; * Test , fail and build early; * Crash the system to know its capacity; * Build systems that can live to market needs

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: At H&A, our consultants specialize in cloud architecture and custom software hosting tailored to each client's needs. We meticulously support both non-production and mission-critical production infrastructure with robust processes and controls in place. Leveraging the expertise of our telemetry specialists, we offer a comprehensive overview of application usage and proactively identify potential issues before they escalate. Utilizing cutting-edge monitoring and alerting tools, we prioritize efficiency by automating system builds with a fast-failover approach. Our key production strategies include: - Proactive maintenance: Identifying and addressing issues before they impact operations. - Streamlined alerts: Ensuring notifications are pertinent and avoiding unnecessary inundation. - Comprehensive visibility: Providing a unified view of application status for informed decision-making. - Automated deployments: Streamlining the deployment process for enhanced efficiency. - Ownership mentality: Encouraging accountability with the ethos of 'you build it, you run it'.

Service scope

• Service constraints: We operate only in UK mainland , if incase there is option for offshore requirements then we need time to set-up offshore.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We categorise the incidents based on the priority, priority is classified based on the business impact the incident has caused. Service Level agreement:; ; Priority 1(P1): Business impact > 90% and above users are impacted. SLA : 3 hrs, initial response : 30 mins; ; Priority 2(P2): Business impact < 50 % with work around to control wider impact. SLA : 7.5 hrs, initial response : 30 mins; ; Priority 3(P3): Business impact < 20 % and minimal impact to users / specific users. SLA: 15 hrs initial response: 120 mins; ; Priority 4(P4): No Business impact.SLA: 22.5 hrs , initial response: 120 mins
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: H&A provide Service manager and team of experienced cloud support engineers to manage and maintain the production platforms. Service manager will manage the ROTA for 24/7 support and lead engineer will provide technical solutions and improvements to the platform.; L1 - Initial monitoring and triage incident support( phone and email); L2 - technical support ( incident process); L3 - App development and bug investigation/ fix.; Incident / Problem manager - Manages the P1/P2 incidents and problem investigation records.; Escalation point - Service Manager

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  H&A is dedicated to supporting environmental and climate protection initiatives as an integral part of our corporate social responsibility efforts. As a small step towards this commitment, we actively encourage our consultants to commute to work by cycling, thus reducing carbon emissions and advocating for the use of electric vehicles. Additionally, we organize and participate in charity events that promote cycling, aiming to inspire the younger generation to embrace concepts like biking to school.

  Tackling economic inequality

  H&A addresses economic inequality through a strategic approach focused on educating children and empowering families. We firmly believe that education serves as a crucial stepping stone on the path to economic advancement and individual financial freedom. As part of our commitment, H&A actively supports charitable organizations that select students from developing nations and provide financial assistance for their university fees. By taking this initiative, we aim to empower students to become educated contributors to society. This endeavor ultimately fosters the growth of a knowledgeable and cultured community, paving the way for a brighter future and a better world.

  Equal opportunity

  Everyone is welcome at H&A; we are an equal-opportunity company. Both of us are equal.

  Wellbeing

  Everyone should prioritize their health and safety, which is why we observe Wellbeing Week quarterly. Therefore, consultants may select a week to engage in activities that bring them joy, such as hiking, walking, or simply relaxing.

Pricing

• Price: £255.00 a transaction a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ashok@haitsolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.