EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Services for M365

DXC Technology Services for M365 delivers consumption-based M365 solutions with end to end support, accountability, global capability, and adherence to compliance requirements including data protection and data residency. DXC provides industry insight through management services, ensuring swift and simple management of Office 365 services in end user estates.

Features

• Provides fully managed end-to-end support for the Office 365 platform
• Incident management, change management, problem management and security
• Provides single point accountability with co-located support teams
• Exercises annual disaster recovery to validate full operational readiness
• Option for UK-service desk, meeting residency/protection requirements
• Integrates and manages support processes, network flows and security processes
• Control of technology upgrades
• Consumption and service level reporting
• Service request co-ordination and fulfilment
• Data centre management (when hosted by DXC)

Benefits

• Single contact for incident, problem, request, capacity, change management
• Service accountability and auditing
• Tightly integrated support processes
• Co-located DXC and Microsoft support teams ensures rapid response
• Hybrid solutions and integrated delivery model
• DXC's vast experience accelerates deployment
• Data Protection and access control
• Service/disaster recovery reviews
• Support options for long-term co-existence

£525 to £2,186 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

252953864671558

Contact

DXC Frameworks Team
+44 330 105 8389
ukitenders@dxc.com

Planning

• Planning service: Yes
• How the planning service works: DXC Technology will assign a sales representative to work with you to define the options and build the service that best suits your needs, using the options available. A Solution Architect will support the definition of the solution, including how to move from the Current Mode of Operation (CMO) to the Future Mode of Operation, and migration to the cloud or hybrid mode if required.. A transition and transformation plan will be outlined, and agreed with you before start of service.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Services for M365 - Management and Support Services

Training

• Training service provided: Yes
• How the training service works: For further information on how DXC Technology can assist in aligning your business needs to the type of digital transformation required to drive your department to the cloud contact the UKPS Frameworks Team at ukpsframework.response@dxc.com.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Setup and migration of the service is done in a two-phase approach: Transition, and Transformation.; ; Transition typically can take 2-4 months, and includes all activities related to the service transition, to ensure DXC is able to provide the service at the end of the transition period. The activities performed include knowledge transfer, setup of basic tools and processes (governance processes, SLA reporting).; ; Transformation can take 6 to 12 months, and includes the activities to transform the environment, e.g. moving to a cloud or implementing a hybrid environment.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • M365
  • Azure
  • InTune

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: As part of the ongoing management and support service for M365, DXC will provide the following:; • Incident / Service Request management: DXC will own the incident resolution from tickets escalated from Service Desk. DXC will involve Microsoft if needed, while keeping the ownership until resolution.; • Crisis management: DXC participates in Major Incident notification process, assigns subject matter experts to assist in resolution, and escalates to Microsoft; • Problem management: DXC will provide root cause analysis, and work with Microsoft to ensure post-incident document is delivered; • Change management: adhering to your Change Management process, DXC will implement changes to M365 environment as agreed; • Security and auditing: DXC allocates an account security officer to drive security incidents to resolution, working with customer to develop a process for compromised accounts; • Reporting: weekly mailbox user statistics, monthly set of reports for M365, and service level agreements report

Service scope

• Service constraints: Not Applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 15 mins for Priority 1 incidents; Weekend coverage depends on level of support agreed with client.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: As part of this service, we provide level 2 and level 3 support (delivered through Microsoft). We expect level 1 to be performed by the Service Desk, not included in this service.; ; DXC will provide as well the following support as standard: ; • A dedicated account manager ; • Office-hour contact and support (Monday through Friday 9am to 5pm, excluding public holidays)

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd’s Register
• ISO/IEC 27001 accreditation date: 28/05/2018
• What the ISO/IEC 27001 doesn’t cover: Available on Request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise the impact companies have on the environment we all live in. We are committed to being net zero by 2050 in the UK. The Science Based Targets initiative (SBTi) has validated our near-term emission reduction target of 65% by FY30 against our FY19 baseline as being in line with minimizing global warming to 1.5°C. In FY23, 96% of the energy we purchased in the UK was renewable. We are continually improving the efficiency of our offices and data centers, and are ensuring that our data centers are certified under the ISO 50001 energy management system standard. We are also advancing the sustainability of our IT services, helping our customers to become more sustainable. We are members of the Green Software Foundation, a non-profit with the mission to build a trusted ecosystem of people, standards, tooling and best practices for creating and building green software. We help our customers increase their energy efficiency and reduce their environmental impacts with proprietary technology and next-generation solutions such as cloud computing, desktop virtualization and data center management. We will build on our existing programme of sustainability activities to deliver additional environmental benefits in the performance of the contract.

  Tackling economic inequality

  We provide high-quality learning and development opportunities to young people via our Early Careers Programme and Digital Futures Academy. Our Early Careers Programme provides development opportunities and training to enable young people to jumpstart their careers. We focus on developing potential, and our programme is designed to broaden and deepen knowledge. DXC and Manchester United Foundation have partnered to launch the DXC Digital Futures Academy, a four-year education programme for secondary-school students in the Greater Manchester area. The academy aims to support, inspire and empower young people, connecting them to opportunities and enhancing their career prospects in the technology sector. 50 students aged 12-13 years old are participating in the programme, which includes teaching technology, personal and professional development skills. We will build upon our existing programme of activities to create new jobs and new skills during the performance of the contract.

  Equal opportunity

  We are building an inclusive, high-impact culture based on equitable practices and diverse employee perspectives. We achieve this through our focus on impact-driven programmes - for example, the DXC Dandelion Programme. The DXC Dandelion Programme provides an environment that supports and celebrates the talents and skills of neurodiverse people — such as those with Autism, ADHD or Dyslexia — and helps them build valuable skills to pursue a career in information technology. The DXC Dandelion Programme has been awarded a Silver award for Best Learning Programme that Supports and Promotes Diversity, Equity and Inclusion from the Brandon Hall Group. We are also a Disability Confident organisation in the UK and achieved a top score of 100 in the 2023 Disability Equality Index. 99% of our global workforce is enabled to work virtually, including from home, and all of our people are able to apply for flexible working, supporting the needs of diverse individuals. We also support a diverse, inclusive and equitable culture through our Employee Resource Groups. They provide support, networking and allyship to diverse individuals, as well as valuable feedback to the organisation on how it can better support diverse communities. Our ERGs work closely with HR to continuously evolve our best practice. We have several ERGs including for: ; • Gender ; • Race and ethnicity ; • Disability and neurodiversity ; • LGBTQ+ ; • Armed forces ; ; We will build upon our existing programme of diversity, equity and inclusion activities to support equal opportunity during the performance of the contract.

  Wellbeing

  Caring is core to our values. We take care of each other and work as a team to build a sustainable company that supports our communities. This includes supporting the health and wellbeing of our people and wider society. As a virtual first organisation, 99% of our global workforce is enabled to work virtually, including from home. Working from home can be more inclusive for people with disabilities, health conditions and caring responsibilities. We also run several programmes to support the physical and mental health of our people. This includes:; Wellbeing Awareness Programmes. Working with our partners and delivered by Wellbeing Champions alongside HR, we provide a number of awareness programmes and activities throughout the year centered on improving the health and wellbeing of our employees. For example, walking challenges, healthy eating programmes, and financial planning support.; Employee Assistance Programme, supporting the personal matters of our people. Services are available 24/7, 365 days a year, and include counselling, online CBT and critical incident support, as well as health checks, mood trackers, and wellbeing articles. ; Mental Health First Aiders. We work with Mental Health First Aid England, a social enterprise, to train our employees as Mental Health First Aiders (MHFAs). ; We will build upon our existing programme of wellbeing activities to support the wellbeing of the workforce in the performance of the contract.

Pricing

• Price: £525 to £2,186 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.