thinkproject UK Ltd

Thinkproject Asset & Work Manager (RAMM)

Thinkproject offers a flexible approach to connect and support all infrastructure asset management and maintenance services. Combining a holistic asset register, effective routine and reactive maintenance, with spatial, schematic and 3D visualisations, empower stakeholders to interrogate, assess and better understand their assets to support immediate, medium and long-term strategic decisions.

Features

• Asset class tables with user definable data and true hierarchies
• Multi asset, Highways, Water, Parks, Trees, Housing, Gullies, Streetlighting, Waste
• Planned, scheduled and reactive maintenance tools for client and contractor
• Multi-platform mobile application for data capture, on-site and offline working
• Financial management for budgets, claims and risk analysis
• Full lifecycle modelling, risk management and assessments across all assets
• Reporting, graphs and interactive Dashboards with user-friendly design features
• Interactive map, tabular and BIM interface for intuitive data interrogation
• Integrated into CEMAR for compliant (asset centric) contract management
• APIs for Finance, CRM, Contractor, IoT and Smart Data integration

Benefits

• Intuitive modern spatial, 3D model or table-driven user experience
• Flexible and scalable asset register to support multiple service operations
• Multi-platform & device mobile/field support, online and offline
• Flexible process and workflows bring efficiency to client and contractor
• Full asset lifecycle planning to support predictive and preventative maintenance
• Connected IoT and Smart asset interface
• Understand Asset and Service performance via dynamic visuals and dashboards
• Visual, interactive asset hierarchy with asset components and parent-child relationships
• Improved automated reactive maintenance, operational workforce planning and task scheduling
• Risk management across Flood Defence, Water, Power and underground utilities

£60 to £80 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.tpuk@thinkproject.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

253213549487997

Contact

Thomas Mayne
01452 547 140
info.tpuk@thinkproject.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Planned maintenance is broadcast to all Users during login and occurs outside of office hours. In-built support is available 24/7, including help articles and video tutorials, while our dedicated Help and Support team respond to calls and tickets raised via Thinkprojects in-built support system during office hours.
• System requirements:
  • Modern supported Web Browser for desktop experience e.g. Chrome, Edge
  • MS Windows, iOS or Android (current versions-2) mobile operating systems

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: A team of expert Support Specialists are on-hand to support Users via a dedicated ticketing service. We aim to respond to all of support enquires within 3 hours during business hours (actual performance <20 minutes), as well as maintain a customer satisfaction rating of over 98% (actual performance > 99%).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Zendesk's Web Widget Accessibility Conformance Report is available on their website. (https://support.zendesk.com/hc/en-us/articles/4408838287514-Making-Zendesk-products-accessible)
• Onsite support: Yes, at extra cost
• Support levels: We provide a fully integrated online Help Centre with video tutorials, help articles and quick start guides. Users may submit support tickets through the Help Centre or speak in person to one of our dedicated Support. ; ; We aim to respond to all support tickets within 3-hours during business hours (actual performance < 20 minutes), as well as maintaining a customer satisfaction rating of over 98% (actual performance > 99%).; ; Our Support Specialists are underpinned by an expert Consulting team of Industry Experts, alongside our Delivery Team of Solution Specialists who host CPD Certified training programmes and support onboarding. Clients also benefit from a dedicated Account Manager who lead regular Business Review Meetings and partner with our Customers to define and help achieve their desired outcomes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our integrated solutions benefit from our real-life experience of the complexities of the AECO industry. With over 20 years of experience in the industry, our experts are on hand to advise you on how to get the most out of your projects. From best practice processes to data analysis, we offer full consultancy services that go beyond technical support.; ; We offer various implementation pathways to suit your unique needs. Our standard project implementation ensures a seamless integration of our solutions into your operations, our customised project implementation allows for a more tailored solution that aligns perfectly with your specific goals, or our Enterprise Strategic Implementation focuses on the holistic digital transformation of your processes throughout the asset lifecycle. ; ; To ensure a successful rollout after implementation, our comprehensive eLearning, enablement, and support services will be the foundation, fostering a strong partnership and delivering the highest level of service and satisfaction for our valued clients.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Thinkproject Asset & Work Manager (RAMM) data can be extracted in several ways, either by Thinkproject staff as project work, or by our customers themselves:; ; a) "Save As" - system generated reports or reports created by our customers can be saved in a variety of formats externally from the system; b) APIs can extract data singularly or in bulk by our customers; c) Direct connection to the system from Customer BI tools enable data to be extracted via those tools; d) The SQL Manager - this tool can extract data from the system using the creation of SQL scripts to perform the extract.
• End-of-contract process: At the end of the contract and on the anniversary date assuming no extension is agreed, Thinkproject Asset & Work Manager (RAMM)hosted services and all affiliated services e.g. Technical Support will end and the system will not be available to the customer. ; ; A costed extension to the service can be agreed. Should an extension not be agreed, additional "one off" access beyond this date for specific purpose such as data extraction or interrogation can be provided at a cost to the Customer. ; ; Any Thinkproject Professional Services effort requested by a customer beyond the Contract expiry is chargeable. In line with contractual arrangements, unless an additional request/extension to maintain the service has been agreed then after the agreed period all data will be removed from the hosting provision and destroyed in line with MS Azure standards to protect data security. None of this prevents the Customer's ability to extract data from the service in order to move it to another system before the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Thinkproject Asset & Work Manager (RAMM) is a downloaded application working online and offline specifically to support field based tasks such as asset data collection, maintenance inspections, asset and condition surveys and client or contractor works receipt and update. RAMM mobile is specifically designed to provide a field working user experience based on these tasks and therefore does not include the full capability of the SaaS RAMM system, yet works in coordination with it as an inclusive extension of its capability.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Platform Services encapsulate a comprehensive suite of offerings designed to provide scalable, secure, and efficient cloud-based solutions for managing data and applications to enhancing collaboration, improving data accessibility, and facilitating the seamless integration of class leading applications. With features such as single sign-on, centralized API frameworks, and UI leading mobile applications, Platform Services streamline operations, reduce IT overhead, and promotes innovation by allowing users to leverage the latest technologies without the need for distributed solution landscape. Additionally, includes support and training resources, like academies, to ensure users can maximize the benefits of the platform environment.
• Accessibility standards: None or don’t know
• Description of accessibility: We are committed to making our solutions a positive place for everyone. We make our tools as accessible as possible to all our end users, with WCAG referenced when User Interface design work is carried out.
• Accessibility testing: We have implemented technology as part of our development and testing process to support WCAG compliance, including WAVE (Web Accessibility Evaluation Tool) and IBM Equal Access Toolkit. These toolkits help us to test and identify those areas for improvement, which we are committed in addressing through our roadmap and building into our agile development process.
• API: Yes
• What users can and can't do using the API: Thinkproject Asset & Work Manager (RAMM) REST API supports system-to-system integration. It will support integration to EAM, CRM and Finance systems and many applications where integration is beneficial. The API is defined and documented in line with the Open API (Swagger) standard and will enable two-way data exchange between connected systems including single asset updates as well as en-masse data extraction.; ; Extensive parts of user interaction with RAMM are provided by the API functions, including, but not limited to:; * Creating, updating and deleting assets, including geometry - this applies to core asset types and assets/lookup tables which are user-defined (UDTs); * Adding financial claim headers and lines for work, and manipulating the claim statuses; * Multimedia can be added, updated and deleted against items in the database including Assets; *Progress notes can be added against Work.; ; The RAMM API is provided with specification & support to enable Customer use/change without relying on Thinkproject staff.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: A standardised asset class register format is provided, the system contains simple-to-use User Defined Tables so that customer end users may customise the way data is stored and viewed to meet their specific requirements, but also field labels and contents to reflect specific industry vocabulary. ; ; Hierarchies and spatial geography are also customisable. Its inspection, condition and works processes follow industry best practice for asset management and maintenance yet can be configured and re-configured to suit a customer's desired business process specifics as necessary. This configuration can be achieved by the customer and/or Thinkproject team, as required. ; ; This customisation is reflected in the function on Mobile. Our API can be utilised by customers to enable the appropriate and flexible exchange of data between Thinkproject Asset & Work Manager (RAMM) and other system such as CRM, FIS and Client / Contractor Works management systems.

Scaling

• Independence of resources: Each customer's data is stored in a database separate from other customers. Performance of the providing infrastructure and services is actively monitored with notifications triggered when operation moves outside accepted limits. The service is designed and architected in a scalable way and hosted in an MS Azure environment where each component which can affect performance is easily scalable. Services are scaled up and down in advance of performance issues arising and in order to match the demands of the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Through geospatial, reporting, and BI tools, users can easily get the information required to make informed decisions through graphs, map layers, dashboards and more.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: System data can be extracted in number for ways either by Thinkproject staff as project work or by our customers themselves:; ; a) "Save As" - system generated reports or reports created by our customers can be saved in a variety of formats externally from the system; b) APIs can extract data singularly or in bulk by our customers; c) Direct connection to RAMM from Customer BI tools enable data to be extracted via those tools; d) The SQL Manager - this tool can extract data from the system using the creation of SQL script to perform the extract.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Microsoft Excel Spreadsheets
  • CSV and other text type files
  • SQL/Server
  • URL for live access to RAMM layers.
  • Export to Power BI functions and facilities
  • Oracle Analytics Cloud (OAC)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Microsoft Excel spreadsheets
  • CSV and other text type files
  • SQL/Server
  • URL for live access to RAMM layers.
  • Export to Power BI functions and facilities
  • Oracle Analytics Cloud (OAC)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Azure customer traffic moves between datacenters, outside physical boundaries not controlled by / on behalf of Microsoft, a data-link layer encryption method using IEEE 802.1AE MAC Security Standards (MACsec) is applied point-to-point across underlying network hardware. Packets are encrypted / decrypted on devices before being sent, preventing physical “man-in-the-middle” or snooping/wiretapping attacks. This technology is integrated on the network hardware itself, providing line rate encryption on the network hardware with no measurable link latency increase. MACsec encryption is on by default for all Azure traffic traveling within a region or between regions, and no enablement action is required by customers.

Availability and resilience

• Guaranteed availability: Operational 99% of the time except for planned downtime, assured by contractual commitment.
• Approach to resilience: Thinkproject is provided as Software as a Service (SaaS) on a secure hybrid cloud environment affording high availability with N+1 redundancy. It is hosted in geographically separate locations for Primary Hosting, Backup, and Disaster Recovery. Further information available on request.
• Outage reporting: Thinkproject shall post a message on the login page to warn Users prior to any planned downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Thinkproject follows the principle of least privilege when allowing privileged access in management interfaces and support channels. Onboarding and offboarding of Thinkproject employees is controlled by ISMS processes and all restricted information is governed by Non-disclosure agreements signed by each employees.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV Rheinland
• ISO/IEC 27001 accreditation date: 01/12/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All security policies and processes are managed under our ISO 27001 certified Information Security Management System (ISMS).

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We operate a Change Control Process which is in accordance with ISO/IEC 27001:2013, manages set actions to authorise a change of the service. This change control follows a standard change control process which includes the following phases:; ; - Initiation; - Assessment; - Analysis; - Implementation; - Closure; ; This change control process takes into consideration standard routine changes, emergency changes and ad hoc changes. All changes are submitted to a Change Control Board (CAB) or Emergency CAB for approval. All changes cover risk, impact, and security aspects. Part of the process covers rolling back and deferring changes if required.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Thinkproject has a vulnerability and patching policy as defined by our ISO27001 ISMS. Thinkproject will react immediately to any incidents or reports of vulnerabilities being actively exploited.; Vulnerability Remediation (Patching) is undertaken in line with the following criteria and timescales:; Critical-14 days; High-4 weeks; Medium-12 weeks; Low-12 months.; The process employed by Thinkproject to monitor sources of information relating to threat, vulnerability and exploitation techniques is based on a 4 hour scan schedule. Vulnerabilities continue to be tracked until mitigations have been deployed using the same systems - currently either Black Duck or Qualys, depending on the vulnerability.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Thinkproject Asset & Work Manager (RAMM) infrastructure is provided via MS Azure. Network filtering is implemented to prevent spoofed traffic and restrict incoming and outgoing traffic to trusted platform components. The Microsoft Azure network is segregated to separate customer traffic from management traffic. In addition, the SQL Azure services layer includes TDS gateways that control information flows through stateful inspection. Thinkproject implements centralised processes for information security incidents recorded in our ISMS, which documents how we comply with the requirements of ISO27001.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have an Incident Management procedure within our ISO 27001 certified ISMS. Users can track and log events via 24/7 online support ticket service. Incident reports are available at request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to reducing our carbon footprint through our sustainability strategy. We uphold ourselves to the highest standards from governing bodies and climate experts and have a responsibility towards our people, our communities and the wider world. Since 2021, our emissions are measured with the guidelines of the GHG Protocol Corporate Accounting and Reporting Standard. Furthermore, in 2023, the Science Based Targets initiative approved Thinkproject’s near-term emissions reduction target. The Science Based Targets initiative is a global body that enables companies to set their ambitious emission reduction targets in line with the latest climate science. ; ; The Greenhouse Gas Protocol categorises greenhouse gas (GHG) emissions into three areas: Scope 1, 2 and 3. Scope 1 records emissions from sources owned or controlled by the company, e.g., the corporate fleet. Scope 2 includes emissions that the company causes indirectly, for example through the consumption of purchased energy. Scope 3, in turn, are indirect emissions that occur in the company’s value chain, for example in purchased goods and services. The CO2 equivalents (CO2e) of the year 2021 served as the reference for the evaluation of the near-term goals.; ; In 2021, the total GHG emissions for Thinkproject were 3,844 tons of CO2e. The distribution was 237 tons or 6.2% for Scope 1, 119 tons or 3,1% for Scope 2, and 3,488 tons or 90.7% for Scope 3. The SBTi validated Thinkproject’s near-term, science-based target of reducing its GHG emissions from Scope 1 and 2 by 42% by 2030 and absolute scope 3 GHG emissions from purchased goods and services by 25% within the same timeframe. These Scope 1 and 2 target ambitions are in line with a 1.5°C global temperature trajectory. ; ; Find more details in the section “GHG emissions & energy” of our annual Sustainability Report 2022

  Covid-19 recovery

  During the recent stages of the pandemic Thinkproject executed a full risk assessed plan which we would be happy to share.; ; As an inclusive organisation the following principles were observed with regular messaging:; - Establishment of full virtual working capability, leading to an employee’s choice of virtual or home working today; - Office closures where relevant, advisory for client office visits; - Full COVID measures and associated advice e.g. sanitiser stations, social distances arrangements and limitations to office attendance; - Regular messaging of government advice and associated employer advise; - Regular risk assessment of office and employee risk at managerial / operation level; ; With these in place Thinkproject has experienced a relatively minor impact from COVID19 and has continued to work effectively with its customers. Choices of virtual, office or homework still remain to promote flexibility and wellbeing amongst our staff and we continue to monitor government advice to minimise customer impact and to ensure we adhere to safe working practice for our employees.; ; Our continuing support for equality and economic equality based upon efforts to include, upskill, educate and mentor people returning to work, seeking greater opportunity extends to COVID recovery and we will work with customers as necessary to identify and support such opportunities to people and communities affected by COVID. During the recent years of the pandemic, Thinkproject have proven our capability to deploy, implement, deliver, and support our solutions digitally and remotely ensuring minimal disruptions through the recent period of pandemic measures.

  Tackling economic inequality

  To help tackle economic equality Thinkproject can support in-work progression and skills development which may be valuable to later employment opportunity, entrepreneurship or to the growth of new organisations.; ; Thinkproject can discuss the provision of in-contract work placement for individuals to work alongside our own staff as a work placement during our delivery to our customers to enhance skills and experience leading to further employment and opportunity. These can be specifically targeted to disadvantaged individuals, in low skills areas or high growth sectors such as information technology.; ; We can discuss the potential provision of training and mentoring to address skills gaps and help with skills and experience that may lead to additional qualification for the attendee helping to raise economic equality and skills within the contract locality.; ; Thinkproject would be happy to discuss these opportunities with our customers, discussing how we can work with customers to influence staff, suppliers, customers and communities through the delivery of contracts to support Policy Outcome, e.g. engagement, co-design/creation, training and education, partnering/collaborating, volunteering as recommended within The Social Value model.; ; Our company recognizes the profound impact that economic disparities can have on communities and society as a whole. Each of our locations is empowered to manage efforts to benefit their local communities through volunteer days, donations, or fundraising activities. Recently, our team has been involved in a number of activities. Our volunteers were able to learn all about woodland maintenance with Gloucestershire Wildlife Trust. Through our partnership with AccXel Construction School, we are delivering modules for the next generation of construction experts. By embedding these principles into our operations, we not only demonstrate our dedication to corporate social responsibility but also contribute to building a more inclusive and sustainable future for everyone.

  Equal opportunity

  Thinkproject stands for equal opportunities. Through collaborative conversations with our customers, we can actively facilitate employment, retraining and return-to-work. Our management and executive team can spearhead initiatives, offering volunteer work, professional introductions, and mentoring sessions. By sharing our experience and best practices, we can help people overcome barriers to employment or education. In addition, Thinkproject is committed to promoting economic equality through comprehensive measures aligned with the objectives of the tender. By recognising the paramount importance of diverse and resilient supply chains, we can help foster environment where startups, SMEs, and VCSEs thrive. ; ; In addition, we can provide mentoring and work experience functions during project delivery, encouraging immediate skills development and leadership. In addition, Thinkproject can support job progression and upskilling, promoting equal opportunities for future employment. We can offer internships, enabling individuals to work alongside our staff and gain invaluable experience during project delivery. ; ; Committed to transparency, we are open to working with our customers to demonstrate our own equal opportunity practices and work together with them to promote this as a social value outcome.; ; Find more details in the sections “Training on a digital skillset” and “Diversity&inclusion” of our annual Sustainability Report 2022

  Wellbeing

  As a purpose-driven company, we are committed to and invested in our sustainability efforts which focused on People as well as Planet and Prosperity. Wellbeing is primarily focussed on people and as one of the UK Best Workplaces for Wellbeing 2022 Thinkproject will be happy to share the idea of our employee wellbeing initiatives that will be directly applicable to the workforce. ; ; We support the health and wellbeing - including physical and mental health - in the workforce by provision of annual Headspace subscriptions, and organised by FALCO - our external HR organisation - we promote social activities for inclusion such as team-building themed social events.; ; Think project have dedicated policies communicated through mandatory educational training to promote wellbeing, health and safety at work and whilst working a home / an alternative office.; ; Thinkproject employees are also encouraged to seek wellbeing for themselves and others externally and as such are allocated 2 day per year to spending on social value focused initiatives. For example our staff could support community assistance via its employees to such initiatives such as but not limited to Help for the Homeless, Shelter, Food Banks/Canteens or Tree Planting activities.

Pricing

• Price: £60 to £80 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.tpuk@thinkproject.com. Tell them what format you need. It will help if you say what assistive technology you use.