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FLICI INSIGHTS LTD

Microsoft AI Business Solutions Consulting and Implementation

Flici Insights accelerates modernisation with fast, secure, AI‑powered Dynamics 365 CE and Power Platform implementations. Using agile delivery, Success by Design governance and fit‑to‑standard configurations, we simplify transformation and reduce risk. Our cloud support empowers teams through robust design, automation, and continuous optimisation, improving services and efficiency.

Features

  • Agile delivery approach with iterative sprints and rapid configuration cycles
  • Success by Design governance ensuring structured, low‑risk implementation quality
  • Fit‑to‑standard solution design aligned to Microsoft best practices
  • End‑to‑end Dynamics 365 CRM and Power Platform implementation support
  • Data migration, cleansing, mapping and transition planning services
  • Secure integrations using Microsoft Cloud, Azure services and standard connectors
  • AI‑powered automation leveraging Copilot, Power Automate and intelligent insights
  • Comprehensive testing, deployment, cutover planning and hypercare support
  • Knowledge transfer, training workshops and capability uplift for internal teams
  • SLA‑backed cloud support covering incidents, enhancements and optimisation

Benefits

  • Reduces delivery risk through structured governance and proven implementation methodology
  • Accelerates time‑to‑value with agile sprints and rapid configuration
  • Improves service quality using Microsoft‑aligned best‑practice design principles
  • Lowers operational costs by removing unnecessary customisations and technical debt
  • Enhances automation and productivity using AI‑powered cloud capabilities
  • Strengthens security and compliance with Microsoft Cloud governance frameworks
  • Increases adoption through training, enablement and structured change management
  • Improves data accuracy and insights via structured migration practices
  • Empowers teams with scalable, maintainable, future‑proof digital business platforms
  • Builds confidence and stability through continuous support, guidance and improvement

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@fliciinsights.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

2 5 3 6 4 5 8 4 2 8 9 7 4 2 1

Contact

FLICI INSIGHTS LTD Adel Flici
Telephone: 07903746832
Email: procurement@fliciinsights.com

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Public cloud

  • Managed Public SaaS/PaaS
  • Application management

Service scope

Service constraints
Support is delivered remotely as standard, with on‑site attendance available by agreement. Service delivery depends on timely access to the customer’s Microsoft 365 tenant, environments, licences and required data. Customer resources must be available for workshops, decisions and testing cycles. Third‑party system dependencies may affect timelines. Changes outside agreed scope require a change request.

User support

Email or online ticketing support
Yes
Support response times
We respond to all support queries within 4 business hours, Monday to Friday, 09:00–17:30 UK time. Queries received outside these hours, including weekends and public holidays, are acknowledged and handled on the next working day. All support requests are managed through Dynamics 365 Customer Service, enabling structured case handling, prioritisation and transparent communication. As a specialist Dynamics 365 partner, we also use the platform extensively within our own operations, ensuring a mature, optimised and proven support process that reflects the same best‑practice standards we deliver to our customers.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We offer chargeable post‑implementation support designed to meet different operational needs:
Standard Support (chargeable monthly)

Delivered remotely via email and Dynamics 365 Customer Service ticketing.
Coverage: Monday–Friday, 09:00–17:30 UK time (excluding public holidays).
Response within 4 business hours.
Includes incident handling, “how‑to” assistance, minor configuration queries and case triage.
All requests tracked, prioritised and updated through Dynamics 365 Customer Service.

Enhanced Support (chargeable monthly add‑on)
Priority response and expedited issue handling.
Access to a named Cloud Support Engineer.
Scheduled service reviews, proactive recommendations and environment checks.
Support for enhancements, planned changes and ongoing optimisation.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £450.00 £225.00
Associate business architect £650.00 £325.00
Business architect £950.00 £475.00
Lead business architect £1,200.00 £600.00
Data architect
Role level UK Rate Offshore Rate
Data architect £850.00 £425.00
Senior data architect £950.00 £475.00
Chief data architect £1,200.00 £600.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £950.00 £475.00
Senior enterprise architect £1,050.00 £525.00
Lead enterprise architect £1,200.00 £600.00
Principal enterprise architect £1,350.00 £675.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £650.00 £325.00
Solution architect £850.00 £425.00
Senior solution architect £1,000.00 £500.00
Lead solution architect £1,200.00 £600.00
Principal solution architect £1,350.00 £675.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £600.00 £300.00
Technical architect £800.00 £400.00
Senior technical architect £950.00 £475.00
Lead technical architect £1,100.00 £550.00
Principal technical architect £1,200.00 £600.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,300.00 £650.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,300.00 £650.00

Cyber security roles

Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £650.00 £325.00
Lead cyber security governance and risk manager £950.00 £475.00
Principal cyber security governance and risk manager £1,200.00 £600.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £700.00 £350.00
Lead cyber security penetration testing £950.00 £475.00
Principal cyber security testing £1,050.00 £525.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £350.00 £175.00
Analytics engineer £650.00 £325.00
Senior analytics engineer £850.00 £425.00
Lead analytics engineer £1,000.00 £500.00
Head of analytics engineering £1,200.00 £600.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £350.00 £175.00
Data analyst £600.00 £300.00
Senior data analyst £800.00 £400.00
Principal data analyst £1,000.00 £500.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £650.00 £325.00
Senior data engineer £850.00 £425.00
Lead data engineer £1,000.00 £500.00
Head of data engineering £1,200.00 £600.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £900.00 £450.00
Lead data governance manager £1,050.00 £525.00
Head of data governance £1,200.00 £600.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £350.00 £175.00
Associate data scientist £500.00 £250.00
Data scientist £700.00 £350.00
Principal data scientist £1,000.00 £500.00
Lead data scientist £1,100.00 £550.00
Head of data science £1,250.00 £625.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,000.00 £500.00
Lead machine learning engineer £1,150.00 £575.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £400.00 £200.00
Performance analyst £600.00 £300.00
Senior performance analyst £800.00 £400.00
Lead performance analyst £950.00 £475.00
Head of performance analysis £1,150.00 £575.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £450.00 £225.00
Application operations engineer £650.00 £325.00
Senior application operations engineer £850.00 £425.00
Lead application operations engineer £1,000.00 £500.00
Principal application operations engineer £1,150.00 £575.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £800.00 £400.00
Senior business relationship manager £1,000.00 £500.00
Lead business relationship manager £1,150.00 £575.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £500.00 £250.00
Change and release analyst £650.00 £325.00
Change and release manager £900.00 £450.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £450.00 £225.00
IT service manager £750.00 £375.00
Senior IT service manager £950.00 £475.00
Head of IT service management £1,150.00 £575.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £800.00 £400.00
Major incident manager £1,000.00 £500.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £500.00 £250.00
Problem manager £850.00 £425.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £350.00 £175.00
Senior service desk analyst £500.00 £250.00
Service desk manager £800.00 £400.00
Head of service desk £1,050.00 £525.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £500.00 £250.00
Service readiness analyst £600.00 £300.00
Service transition manager £900.00 £450.00
Lead service transition manager £1,100.00 £550.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £300.00 £150.00
Junior business analyst £400.00 £200.00
Business analyst £600.00 £300.00
Senior business analyst £850.00 £425.00
Lead business analyst £1,050.00 £525.00
Head of business analysis £1,200.00 £600.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £550.00 £275.00
Delivery manager £750.00 £375.00
Senior delivery manager £950.00 £475.00
Head of (Agile) delivery management £1,200.00 £600.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £550.00 £275.00
Digital portfolio manager £850.00 £425.00
Senior digital portfolio manager £1,050.00 £525.00
Head of portfolio £1,200.00 £600.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £500.00 £250.00
Product manager £750.00 £375.00
Senior product manager £950.00 £475.00
Lead product manager £1,100.00 £550.00
Head of product £1,250.00 £625.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,200.00 £600.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,000.00 £500.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £400.00 £200.00
QAT analyst £550.00 £275.00
Senior QAT analyst £750.00 £375.00
Lead QAT analyst £950.00 £475.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £400.00 £200.00
Test engineer £600.00 £300.00
Senior test engineer £850.00 £425.00
Lead test engineer £1,050.00 £525.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,000.00 £500.00
Head of test £1,200.00 £600.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £300.00 £150.00
Junior DevOps engineer £450.00 £225.00
DevOps engineer £700.00 £350.00
Senior DevOps engineer £900.00 £450.00
Senior DevOps engineer - management £1,000.00 £500.00
Lead DevOps engineer £1,150.00 £575.00
Lead DevOps engineer - management £1,200.00 £600.00
Principal DevOps engineer £1,250.00 £625.00
Principal DevOps engineer - management £1,300.00 £650.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £300.00 £150.00
Junior frontend developer £450.00 £225.00
Frontend developer £700.00 £350.00
Senior frontend developer £900.00 £450.00
Lead frontend developer £1,150.00 £575.00
Head of frontend development £1,250.00 £625.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £300.00 £150.00
Junior developer £450.00 £225.00
Developer £700.00 £350.00
Senior developer £900.00 £450.00
Senior developer - management £1,000.00 £500.00
Lead developer £1,150.00 £575.00
Lead developer - management £1,200.00 £600.00
Principal developer £1,250.00 £625.00
Principal developer - management £1,300.00 £650.00

User-centred design roles

Content designer
Role level UK Rate Offshore Rate
Associate content designer £350.00 £175.00
Junior content designer £450.00 £225.00
Content designer £650.00 £325.00
Senior content designer £850.00 £425.00
Lead content designer £1,050.00 £525.00
Head of content design £1,200.00 £600.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@fliciinsights.com. Tell them what format you need. It will help if you say what assistive technology you use.