KEYSTONE EMPLOYMENT GROUP NO.1 LIMITED

Keystone Talent Bank

A complete white label, cloud based platform for hiring, managing and paying workers, including contractors and contingent workforces. The platform automates functions around compliant hiring, workplans, timesheets, pay rates and managing multiple roles per worker.

Features

• Hiring contingent workers
• Managing occasional workforces
• Temporary staffing
• Electronic Timesheets
• Payroll
• Worker Compliance
• Build your own Talent Pool
• Bank Staff Management
• Contingent workforce management
• Online workforce management

Benefits

• Hire immediately from your own talent pool
• Remove reliance on staff agencies
• Automate compliance and Right to Work controls
• Outsource payroll functions
• Find and Hire staff in 3 clicks
• Recruitment platform branded to your organisation
• Automated electronic timesheets and approvals

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at malcolm.paice@keystone-jobs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

253972917542132

Contact

Malcolm Paice
07703396669
malcolm.paice@keystone-jobs.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Keystone Talent Bank can interface with existing HR and Payroll systems.
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Requires web browser

User support

• Email or online ticketing support: Yes
• Support response times: Same day Mon-Fri; Next working day if at weekends
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Web chat was trialled during WCAG assessment.
• Onsite support: Yes
• Support levels: Assigned Account Manager 24/7; Customer Service Support Mon-Fri 9-5 via email, phone, webchat; Technical Service level of 99% uptime; All service levels included within costings
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Onsite training and readiness is provided as part of implementation and is augmented with online tutorials, help articles, FAQ and access to the Customer Support and Account Management teams. All user documentation is incorporated into the online help tools.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Keystone can export data in all common formats to a destination of the client's choosing (compatibility permitting).
• End-of-contract process: The client can nominate a destination point or alternate service for migration of data, or can request an export of data to their chosen format. Clients can also choose to purge data in accordance with GDPR and their data retention policy, with receipts provided following any such purge. Clients can opt to acquire any custom domains used in the service or can opt to have it decommissioned at no extra cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Optimisation/orientation changes only.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Talent Bank can utilise either JSON or XML for service interface purposes.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Some Type Assist testing has taken place.
• API: Yes
• What users can and can't do using the API: The API is designed for use with third party applications such as HR systems, payroll systems and ATS and similar applications. Talent Bank supports JSON and XML readily and can also adapt for other protocols if needed. Talent Bank has successfully integrated with iTrent, Agresso, Oracle, SAP and other applications.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The web interface front end is fully customisable and a whitelabel approach is adopted, allowing buyers to have their own branding, URL and content supported throughout the front end interface. In terms of functionality, the application can be heavily customised to support each client's departments, divisions, job families, roles and pay rates and business rules.

Scaling

• Independence of resources: Talent Bank is hosted in AWS with adaptive scaling and is well versed in varying and high demands upon the service.Auto scaling monitors all system resources and increases resources capacity automatically based on demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Availability -uptime/downtime; Service Performance - latency, response times; Capacity/Resource Usage; Number of active users; Overall usage and throughput
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Nominated contacts at the buyer side can complete a Data Access Request and upon receipt and approval Keystone will release the selected data to the desired destination point in their preferred stated format.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • Access
  • Power BI
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Excel
  • Sheets
  • Numbers
  • Power BI
  • Access

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99% Availability and uptime for core operating hours (Mon-Fri 9-5); A percentage of the service fee can be refunded for service levels outside the SLA.
• Approach to resilience: A high availability and fully resilient service is supported and fully audited ISO27001 compliant service availability and recovery processes and details are available upon request.
• Outage reporting: Users will receive email alerts, in addition to in-app messaging, informing customers of any know outages and their duration.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Role Based Access Controls ensure users are assigned roles with predefined permissions. ie support staff will have limited access to report and respond to customer or internal issues, whereas system administrators will have access for configuration, monitoring, and maintenance. All of this forms part of Keystone's ISO27001 and Cyber Essentials + certified System Access Management policy.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Talent Bank is fully certified to ISO27001, ISO9001 and Cyber Essentials +. Policies and procedures include: ; System Access Management, Secure Development, GDPR & Data Governance, Business Continuity and Service Recovery, Incident Management. The Managing Director is the nominated DPO and all staff report into the MD/DPO for matters of information security.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Keystone follows a Configuration and Change Management (CCM) process to ensure that all components of our services are tracked, controlled, and modified in a secure and predictable manner, all in line with our ISO9001 Quality Management and ISO27001 Information Security certifications. This process ensures system integrity, minimises service disruption, and manages security risk throughout the lifecycle of all assets and services. We operate an ISO27001 Secure Development Policy which includes rigorous testing of all components of the service and all changes undergo assessment for security impacts as standard.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Keystone operates an ISO27001 and Cyber Essentials + certified vulnerability management and secure development programme which includes live monitoring at application level and within AWS. Patches are deployed dynamically and usually within 24 hours of notification and updates are deployed within recommended time frames. Code analysis software is utilised to detect threats and vulnerabilities and active threat management takes place at application level and within AWS.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Keystone utilises a combination of automated monitoring tools and manual review processes to detect suspicious or abnormal activity, including Log collection and analysis, continuous monitoring of system, network, and application logs for anomalies and both application and server level intrusion detection and protection systems. Regular vulnerability scanning and external audits also take place. All responses are in accordance with our ISO27001 and ISO9001 Incident Management Policy and includes quarantine and containment measures, with response available 24x7x365 from the senior development team with a 30 min response time.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Keystone has a pre-defined and ISO27001 and ISO9001 certified Incident Response policy and process for common and extraordinary events and utilises continuous monitoring tools which provide real-time alerting. In addition all staff are trained to recognise and report potential incidents via the customer support system and pre-defined communication and escalation steps form part of the incident response plan.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A feature-limited MVP version is available for free trial for up to 15 days, and excludes payroll and related functions.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 1.5%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: Wednesday 30 August 2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation
• ISO 9001 accreditation date: Tuesday 22 April 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 85b6d75c-2092-44d0-9950-622159d92689
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D299e1f0-b417-4711-a63e-20bd5c359471
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at malcolm.paice@keystone-jobs.com. Tell them what format you need. It will help if you say what assistive technology you use.