REFNOW LTD

RefNow - Automated Reference System

RefNow expedites the time to hire, ensuring a seamless transition from candidate selection to onboarding. With a user-friendly interface and robust functionality, we deliver a hassle-free referencing experience.

Also, Automate ex-employee reference requests with RefNow's Inbound Referencing, which helps you save time and resources and focus on important HR tasks.

Features

• Referencing for New Employees
• Automation
• Digital ID verification
• Compliance and Audit Trail
• Cloud Based System
• Highly Customisable
• Dashboards
• Referencing for Former Employees
• Criminal Record Checks
• Talent Pooling

Benefits

• Reduce Costs
• Advanced Fraud Detection Technology
• Reduce Time to Hire
• Highly Customisable
• Excellent Candidate & Referee Experience
• Integration available

£3.49 to £11.99 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jordan.gutteridge@refnow.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

254629885657408

Contact

Jordan Gutteridge
02080681686
jordan.gutteridge@refnow.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We have many integrations (which can be found here: https://refnow.com/integrations) and have an open API.
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email or online ticketing
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: N/A
• Onsite support: Onsite support
• Support levels: We, at RefNow, pride ourselves on our customer support and see it as an essential part of our service offering. We offer chat, email and phone support for all candidates, references and clients 24 hours a day, 7 days a week.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: With onsite and virtual onboarding and training, we tailor our training efforts to our customers' needs. An account set-up meeting is available too, to help with customisation and question profile designs.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be exported upon request, as the data is owned by clients.
• End-of-contract process: Contracts will be discussed up to 2 months before the contract ends and clients will still have access to their account after the end of the contract unless deletion has been requested.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: RefNow is fully responsive and adaptable to any mobile or desktop screen size.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: RefNow operates with an open Rest API to enable customisable builds for our clients. We also have a significant number of pre-built integrations available, and have the ability to support and build additional ones when required.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: RefNow operates a highly customisable product, which will help to keep our client's brand, voice and tone throughout the user journey.

Scaling

• Independence of resources: RefNow is designed to scale with demand and we have systems and policies in place to ensure continuity no matter the demand on the system.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers have an easily accessible dashboard presenting key data instantly. We also offer, Monthly/Quarterly reports to see data which is customisable for our customers' needs.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All data can be exported via CSV. With Reference reports being made available by PDF too.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: RefNow is a 24 x 7 mission critical service and we strive to have the most reliable and up-to-date systems available. We rely on our own internal expertise as well as that of our partners to deliver unparalleled customer service. RefNow understands there may occasionally be system outages due to issues beyond our control. Therefore, RefNow has established policies which quickly escalate to the appropriate personnel in the event of any system outage. SLAs are available upon request.
• Approach to resilience: The system is hosted on dedicated servers provided by ISO27001 and SOC2 certificated datacenter's. Penetration testing and system backups are performed regularly.
• Outage reporting: Via email alerts and a public dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We have a three tier system to enable different access within the RefNow Platform.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We are currently in the process of securing ISO 27001 certification.
• Information security policies and processes: Details about our information security policies are available upon request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Details around configuration and change management policies are available upon request.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Details about our vulnerability management policies are available upon request.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Details about our protective monitoring policies are available upon request.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Details about our incident management policies are available upon request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  RefNow pledged a significant amount of time and resources to help local authorities and Healthcare organisations with free use of our platform and continues to offer discounts to support charities and not-for-profit organisations impacted by Covid-19.

Pricing

• Price: £3.49 to £11.99 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full product offering for 5 free credits.
• Link to free trial: https://refnow.com/demo

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jordan.gutteridge@refnow.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.