CDW Limited

CDW Sophos Managed Detection and Response Essentials (MDR) Endpoint

Sophos MDR Complete offers 24/7 threat hunting, detection, and full incident response delivered by an expert team as a fully managed service.

You control how and when potential incidents are escalated, what response actions (if any) you want Sophos to take, and who should be included in communications.

Features

• 24/7 Managed Detection and Response and Proactive Threat Hunting
• Use all available information determine scope and severity of threats
• Apply the appropriate business context for valid threats
• Full-Scale Incident Response
• Initiate actions to remotely disrupt, contain, and neutralize threats
• Provide actionable advice for addressing the rootcause of recurring incidents
• Machine-Accelerated Human Response
• Adversarial Detections
• Security Health Check and Activity Reporting
• Proactive threat-hunting team finds, contains, and neutralizes most sophisticated attacks.

Benefits

• Ransomware and breach prevention services via managed security service
• Compatible with the Cybersecurity Tools You Already Have
• Detection Engineering Reports, Global Security Bulletins, and ThreatCasts
• Extension of your team - Direct Call and Email In
• Complete Control and Transparency
• Weekly and monthly reports about what's happening in your environment
• Security Operations and Threat Analysis Dashboard for full visibility
• Track the cases that we raise and investigate for you

£10.46 a user

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

254687135968030

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Supports Sophos products and a defined number of 3rd party categories. Including Firewall,Identity, network,Email, Cloud, and Endpoint. Full list can be seen here https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/ThreatAnalysisCenter/Integrations/index.html
• System requirements:
  • Supports Windows 7,8,8.1, 10 and 11
  • Windows Endpoint: Free disk Space 8GB RAM 4GB CPU Cores-2
  • Mac: macOS 10.15/11/12 Intel-based Macs (64-bit)
  • MacOS 11/12 (Native) Apple Silicon (M1 Series)
  • MacOS: Disk space: 2GB free RAM: 2GB
  • Domain and Port Connectivity as outlined: https://shorturl.at/OPRT8

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.; ; For Enhanced Support Plan:; Critical Within 4 hours; High Within 8 hours; Medium Within 24 hours; Low Within 24 hours; ; For Enhanced Plus Support Plan:; Critical Within 1 hour; High Within 2 hours; Medium Within 24 hours; Low Within 24 hours; ; Please see this link for details (page 9):; https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Services-Guide.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: No testing has been completed at this time.
• Onsite support: Yes, at extra cost
• Support levels: Enhanced ; • 24/7 multi-channel support ; • Software downloads, updates, & maintenance ; • Access to support knowledgebase and support forums ; • Warranty (Appliances only) ; • Hardware replacement (Appliances only) ; • Remote assistance support; ; Enhanced Plus - includes all features of the Enhanced plan above and the following:; • Remote consulting; • Priority case and sample handling ; • Phone calls routed to senior Technical Support Engineers; ; TAM - includes all features of Enhanced and Enhanced plus with the following:; • Named Technical Account Manager (TAM) ; • Front of the line access to product information ; • Personalized communications and alerts ; • Performance and feature optimization ; • Enhanced escalation ; • Emergency Onsite Support; ; Please see this link for reference:; https://www.sophos.com/en-us/support/technical-support
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Sophos offer a Guided Onboarding Service at an additional cost. ; ; For self configuration and onboarding the following resources are available:; • Sophos MDR Getting Started:; https://docs.sophos.com/central/mdr/help/en-us/welcomeGuides/MDR/gettingstarted/index.html; • Sophos Central Admin Help:; https://docs.sophos.com/central/Customer/help/en-us/index.html; • Sophos TechVids:; https://techvids.sophos.com/"
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: "The MDR service retains endpoint and network telemetry for 7 days, MDR Detections in the Sophos Central Data Lake for 90 days (extendable to 1 year) and MDR Cases for 2 years. After these time frames the data is deleted. Additionally, Sophos will store licensed endpoint telemetry and network telemetry from licensed XG firewalls using Central Firewall reporting in Sophos Central for 7 days, or a longer timeframe based on data retention option the customer has purchased. This data is available to be used by the customer to perform their own queries and investigations independently from the MDR, or Rapid Response services. All customer data is deleted upon termination of the service.; ; Upon termination of the MDR service, access to the customer interface in Sophos Central is disabled after a 10-day grace period. After this period, the data will be permanently deleted and unrecoverable.; ; All data held in the Sophos Central platform and data lake is available for export manually or via API (as detailed in previous questions). MDR cases information is also detailed within the Sophos Central platform for obtaining if required."
• End-of-contract process: "The MDR service retains endpoint and network telemetry for 7 days, MDR Detections in the Sophos Central Data Lake for 90 days (extendable to 1 year) and MDR Cases for 2 years. After these time frames the data is deleted. Additionally, Sophos will store licensed endpoint telemetry and network telemetry from licensed XG firewalls using Central Firewall reporting in Sophos Central for 7 days, or a longer timeframe based on data retention option the customer has purchased. This data is available to be used by the customer to perform their own queries and investigations independently from the MDR, or Rapid Response services. All customer data is deleted upon termination of the service.; ; Upon termination of the MDR service, access to the customer interface in Sophos Central is disabled after a 10-day grace period. After this period, the data will be permanently deleted and unrecoverable.; ; All data held in the Sophos Central platform and data lake is available for export manually or via API (as detailed in previous questions). MDR cases information is also detailed within the Sophos Central platform for obtaining if required."

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Managed Detection and Response (MDR) dashboard shows a summary of threats we've recently detected and investigated. It consists of the following:; • Action required banner; • Detections; • Detections by time, by OS, and by technique; • Connector status report; • Detections classification summary; • Most investigated devices; • Active cases; ; Please see this link for details:; https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/MDR/MDRDashboard/index.html
• Accessibility standards: None or don’t know
• Description of accessibility: The Sophos Central Admin Console can be accessed at https://cloud.sophos.com/ with supported web browsers.; Sophos Central currently supports the following browsers:; • Chrome.; • Edge.; • Firefox.; • Safari (Mac only).; ; It is recommended to install or upgrade to a supported version in the above list and to always run an up-to-date version. Sophos aims to support the latest version and previous versions of Google Chrome, Mozilla Firefox, and Apple Safari.; ; Aside from the SuperAdmin account, only users with an admin role can access the management console. The login requires an email and password as well as an MFA.
• Accessibility testing: Sophos Central does not currently have a VPAT compliance attestation. As a central console, many separate Sophos products appear in Sophos Central. Some of these products are accessibility compliant and we continue to improve the accessibility of our individual products.
• API: Yes
• What users can and can't do using the API: Sophos Central has a public API program that can automate monitoring, security, and administration activities in Sophos Central. It can do many of the things normally done in the Sophos Central Admin Console including Live Discover queries and pulling events/alerts into a SIEM.; ; All our APIs are offered as RESTful HTTP endpoints over the public internet. We use standard authentication, JSON requests and responses, and standard HTTP verbs. All communication is over HTTPS.; ; Please see the following link for details:; https://developer.sophos.com/intro; https://developer.sophos.com/apis
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: "Should operational targets not be met, or where the MDR service reaches 80% SOC capacity, Sophos recruit additional analysts or employ additional measures to ensure services are able to operate as outlined in the SLAs and SLTs.; ; Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load."

Analytics

• Service usage metrics: Yes
• Metrics types: "The Managed Detection and Response (MDR) dashboard shows a summary of threats we've recently detected and investigated. It consists of the following:; • Action required banner; • Detections; • Detections by time, by OS, and by technique; • Connector status report; • Detections classification summary; • Most investigated devices; • Active cases; ; Please see this link for details:; https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/MDR/MDRDashboard/index.html"
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Sophos

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: "All data at rest is encrypted using volume-level encryption: storage volumes, object storage, and virtual drives of virtual machines.; ; For sensitive customer data, we use field-level encryption within storage volumes using a per-field multi-part key. These parts are formed from several different locations, including a key management system. Each key is unique to every customer, and every field.; ; Transport-level encryption is used to secure management communication between the client software and Sophos Central platform via certificates and server validation.; ; Sophos never stores nor sends Central account passwords in plain text."
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: "Sophos MDR reports can be downloaded as PDFs from the admin console.; ; All data held in the Sophos Central platform and data lake is available for export manually as CSV or PDF files, or via API (as detailed in previous questions). MDR cases information is also detailed within the Sophos Central platform for obtaining if required."
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats:
  • Manually type contact information for Authorized Contacts
  • Active Directory and Entra ID Synchronisation for user information

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Transport-level encryption is used to secure management communication between the client software and Sophos Central platform via certificates and server validation.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Sophos MDR service is configured to use and operate with TLSv1.2 for all data transfers from endpoints and server agents, and additional third-party integration log collectors. ; ; Transport-level encryption is used to secure management communication between the Sophos client software and Sophos Central and Sophos MDR SOC platforms via certificates and server validation.; ; Third-party integrations utilising REST APIs support SHA256 encryption over TLS 1.2 for communication.; ; Sophos use field-level encryption within storage volumes using a per-field multi-part key. These parts are formed from several different locations, including a key management system. Each key is unique to every customer, and every field.

Availability and resilience

• Guaranteed availability: Sophos Central does not provide a traditional SLA because the availability of our products is not dependent on the availability of the web portal. However, the availability of the web portal ranged between 99.99 and 100% over the past year, depending on geographic region.; ; Sophos Central status can be viewed here:; https://centralstatus.sophos.com/#!/
• Approach to resilience: Sophos Central is hosted on Amazon Web Services (AWS), across a number of virtual machine instances and services that dynamically scale to handle the current Sophos Central workload.; ; Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.
• Outage reporting: Sophos Central status can be viewed here:; https://centralstatus.sophos.com/#!/; ; It also has a subscribe button at the top right to receive status notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Sophos secures your information by authenticating access via username and password based on managed Active Directory group membership coupled with multi-factor authentication. The Sophos MDR platform has achieved SOC2 Type II certification and PCI DSS v3.2 attestation to demonstrate its strong security practices, policies and internal controls environment. ; ; Sophos Central has a Role Management feature that provides admins the capability to assign pre-defined administrative roles to users who need access to the Sophos Central Admin Console. The following are the available pre-defined administrative roles:; •Super Admin; •Admin; •Help Desk; •Read-only; ; Please refer to this link for more information:; https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/AdminRoles.html
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).; Sophos Central also supports Azure AD Federation authentication.; ; Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire Certifications
• ISO/IEC 27001 accreditation date: 16/01/2024
• What the ISO/IEC 27001 doesn’t cover: "The certificate scope comprises the Sophos information security management system supporting the operations underlying the ; Sophos Labs, Sophos Central, Sophos OPTIX, Intelix, and MDR/MTR services. The organizational scope includes the Security, ; Information Technology, Product, and Legal teams affecting the Sophos information security management system. These activities ; are governed by the implemented controls in accordance with the organizational Statement of Applicability."
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: A-Lign
• PCI DSS accreditation date: 09/02/2021
• What the PCI DSS doesn’t cover: "It only covers our Sophos MDR Product.; ; Other Sophos Central products do not contain or protect any cardholder-related information and is therefore not required to be PCI Compliant.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Sophos has a dedicated cybersecurity team. The team has developed and deployed security policies, standards, and procedures validated by an active governance and audit program.; Sophos aligns with the NIST Cybersecurity Framework and ISO 27001 controls.; ; Please see this link for the High-Level Overview of the Sophos Security Policy:; https://www.sophos.com/en-us/trust/high-level-security-policy-overview

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to the production environment are strictly done after following our Change management process (including approval from the Security team if needed) and are reviewed by the operational team.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Security team (Red team) is tasked with scanning systems for vulnerability scans.; We follow a risk-based approach while deciding on the remediation of vulnerabilities. ; ; Most of the systems are set for automated patch management. In cases where systems are set for manual patch updates, a time frame is mandated to the system owners to apply patches (especially security/ critical patches); All relevant teams involved in patch management (like system owners, business units, IT, Security, etc.) are notified in advance for patch activity. ; Patches are tested in a test environment before moving to the production environment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.; ; There are many ways Sophos identifies or becomes aware of security incidents. These include:; • Security monitoring capabilities, often in our products, or complementary methods we have developed; • Bug-bounty reports; • Penetration test findings; • Vulnerability analysis; • Code and application analysis; • Research and threat intelligence analysis; • Customer notifications; To report a potential security incident, see our Responsible Disclosure Program.; ; See this link for the Sophos Incident Response overview:; https://www.sophos.com/en-us/trust/incident-response
• Incident management type: Supplier-defined controls
• Incident management approach: We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.; ; There are many ways Sophos identifies or becomes aware of security incidents. These include:; • Security monitoring capabilities, often in our products, or complementary methods we have developed; • Bug-bounty reports; • Penetration test findings; • Vulnerability analysis; • Code and application analysis; • Research and threat intelligence analysis; • Customer notifications; To report a potential security incident, see our Responsible Disclosure Program.; ; Please see the Overview of the Sophos Incident Response:; https://www.sophos.com/en-us/trust/incident-response

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "In line with part 15 of the Companies Act 2006 and The Companies (Directors’ Report) and Limited Liability Partnerships (Energy and Carbon Report) Regulations 2018, Sophos is required to measure and report on its Greenhouse Gas (“GHG”) emission disclosures. The Group is reporting UK emissions in line with the Streamlined Energy and Carbon Reporting (""SECR"") Guidance and voluntarily enhancing this to full global emissions.; ; Sophos also has an Environmental Sustainability Policy which you can find more details on the link below:; https://assets.sophos.com/X24WTUEQ/at/3hk8nmgwnkm9685m8rcfqrq/sophos-environmental-sustainability-policy.pdf"

  Covid-19 recovery

  "Sophos has in place a robust set of technologies that enables the majority of our global employees to work from home. As a precautionary measure, and to help prevent the spread of coronavirus, we have advised employees in countries reporting a rising number of cases to work from home. We are fully enabled to continue the day-to-day business, including product development and other important efforts, remotely.; ; We recognize that many other organizations are requiring employees to work from home and need secure connectivity. Customer information with tips on configuring VPN remote access with XG Firewall is available on our Sophos Community page:; https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/119078/sophos-xg-firewall-useful-links-for-configuring-vpn-remote-access; This article provides a quick and easy reference guide to getting started and more. ; ; We have also published practical security guidance for anyone enabling or exploring remote working:; https://news.sophos.com/en-us/2020/03/12/coronavirus-and-remote-working-what-you-need-to-know/"

  Tackling economic inequality

  "Sophos has a Diversity and Inclusion Policy which you can find more information on the link below:; https://www.sophos.com/en-us/legal/sophos-diversity-policy"

  Equal opportunity

  "Sophos has a Whistle Blowing Policy which you can find more information on the link below:; https://www.sophos.com/en-us/legal/policies/sophos-whistleblowing-policy"

  Wellbeing

  "Sophos is committed to safeguarding the health, safety, and welfare of all its global employees, customers, and partners, and all other persons who may be affected by our business activities.; ; Please see this link for more information:; https://assets.sophos.com/X24WTUEQ/at/mswj7btzb9bj7kzt8gcmvpn/sophos-health-and-safety-policy.pdf"

Pricing

• Price: £10.46 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.