Fuse Collaboration Services Ltd

Microsoft 365 Cloud Solutions Provider - Licensing

We provide Microsoft 365 licensing solutions as an accredited Cloud Solutions Provider (CSP).

Our services include license procurement, optimisation, and compliance management, ensuring cost-effective subscriptions tailored to organisational needs. We deliver expert guidance on Microsoft 365 plans, security, and governance to support digital transformation and maximise value.

Features

• Microsoft 365 support and consultancy on license purchasing
• Flexible, pay-as-you-go license models
• Microsoft 365 / M365 / Enterprise E1, E3, E5/ Office
• Multiple Azure/ M365 Subscription capabilities
• Enterprise Mobility, MDM and cyber security solutions
• Microsoft 365/ M365 Apps for Enterprise and Business
• Intune Licensing plus device and application management
• Microsoft Copilot and Microsoft Dynamics license reseller

Benefits

• Flexible monthly and/ or annual licencing subscriptions
• Pay as you go and pay for what you use
• Centralised subscription and license management capabilities
• ISO27001, 20000, 14001, 9001 and Cyber Essentials plus certified supplier
• Small to large scale project delivery experience
• Partner who specialises in Microsoft service provision
• Enable secure work from anywhere
• Microsoft and Cisco partner with over 20 years experience

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at fuse@fusecs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

254835150301053

Contact

Martin Chamberlain
01604 797979
fuse@fusecs.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Subject to licensing terms & conditions (as per Master Services Agreement)
• System requirements:
  • Microsoft 365: Fully hosted, managed SaaS; no on-premises infrastructure needed.
  • Mobile Availability: Native apps for Android and iOS devices provided
  • Accessibility: Use on any web-enabled device with modern internet browsers.
  • Cost-effective: Eliminates additional IT infrastructure for Onboarding system support

User support

• Email or online ticketing support: Yes
• Support response times: Fuse CS's Microsoft certified, UK-based IT helpdesk provides unlimited customer support 8:00-18:00, Monday to Friday via phone, email, website. We provide 24/7/365 out-of-hours emergency support as required. We resolve the majority of queries at first line within our IT service desk team, ensuring a fast, efficient response. For more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. P1 (business critical) incidents are picked up within an hour. P2 (medium severity) within 4 hours and other priority response times are agreed with clients. Incidents can be logged 24/7/365.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Fuse CS’s Microsoft certified, UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. However, for more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. Costing is agreed with clients based upon requirements.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Microsoft provides all Modern Work customers with 24/7 self-help resources, including Microsoft Learn, training documentation, templates, and community support. For more information, visit:; - https://learn.microsoft.com/en-us/microsoft-365/; - https://support.microsoft.com/en-us/training; - https://adoption.microsoft.com/en-us/customer-hub/; - https://support.microsoft.com/en-us/modernworkplace
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, your access to Modern Work services, applications, and customer data go through multiple stages before the subscription is fully turned off, or deleted:; 1. Expired Stage (30 days): Users have normal access to Modern Work applications and files.; 2. Disabled Stage (90 days): Data is accessible to admins only. Users can’t access applications. Admins can access the admin centre to buy and manage other subscriptions.; 3. Deleted Stage: After the 90-day retention period ends, Microsoft disables the account and deletes the customer data.; During the term of an active subscription, a subscriber can access, extract, or delete customer data stored in Modern Work apps. For more information, visit https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires
• End-of-contract process: Microsoft is governed by strict standards and follows specific processes for removing cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. In our Online Service Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control.; ; Please see Data Protection Addendum for full and up to date details about how Microsoft manages your data. https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA?lang=1; ; https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/what-if-my-subscription-expires?view=o365-worldwide
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Microsoft offers distinct experiences on mobile and desktop devices for Microsoft 365. On desktop, users access the full suite of features, while the mobile app provides a streamlined interface for essential tasks and allows for offline working when there isn't network connectivity
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Microsoft 365 can be managed via the M365 admin centre: https://learn.microsoft.com/en-us/microsoft-365/admin/?view=o365-worldwide
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: As per Microsoft's testing
• API: Yes
• What users can and can't do using the API: The Microsoft Graph API enables you to access data, intelligence, and insights from Microsoft applications. By integrating Modern Work with Graph API, developers can tap into user data and organizational information to enhance context-aware assistance from applications like Word, Excel, Teams, etc. Starting with users and groups at the core, Microsoft Graph forms a network of Modern Work services and features that manage, protect, and extract data to support a wide range of scenarios. Microsoft Graph lets you access this wealth of user data while always respecting proper authorization. For more information on Microsoft Graph's capabilities, services, and features, visit:; - https://learn.microsoft.com/en-us/graph/overview; - https://learn.microsoft.com/en-us/graph/overview-major-services; For information on Microsoft Graph limitations (throttling limits, service-specific limits, connection limits, schema limits, and availability), visit:; - https://learn.microsoft.com/en-us/graph/throttling-limits; - https://learn.microsoft.com/en-us/graph/connecting-external-content-api-limits; - https://learn.microsoft.com/en-us/graph/metered-api-overview; Microsoft Azure OpenAI also offers a suite of artificial intelligence (AI) services that can be seamlessly integrated with Modern Work to enhance its functionality. By leveraging services such as Azure Cognitive Services and Azure Machine Learning, developers can extend capabilities in areas such as code summarization, sentiment analysis of code reviews, and even predictive coding assistance based on historical patterns.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Microsoft cloud services are engineered to ensure that no customer is affected by the demand others place on the platform. This is achieved through strict multi‑tenant isolation, advanced load balancing, and automatic scaling that absorbs spikes in usage. Microsoft’s global infrastructure provides redundancy across regions and availability zones, ensuring workloads remain stable even under pressure. Continuous monitoring and automated recovery systems detect and mitigate issues before users feel any impact. Backed by formal Service Level Agreements, Microsoft guarantees high availability and consistent performance, ensuring every organisation receives a reliable, resilient, and predictable cloud experience.

Analytics

• Service usage metrics: Yes
• Metrics types: Microsoft provide a comprehensive analytics service that helps organisations unlock the full value of Microsoft 365. Using advanced admin‑portal metrics, you obtain clear insights into user experience, feature adoption, Copilot engagement, service health, and security posture. Our experts translate this data into practical recommendations that improve productivity, enhance user satisfaction, strengthen compliance, and optimise licensing. Through tailored dashboards and actionable reporting, we help you identify gaps, streamline support, and drive continuous improvement across your digital workplace. This service ensures your Microsoft 365 environment is efficient, resilient, and aligned to your strategic goals.
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Westcoast Cloud

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: When the contract ends, your access to services passes multiple stages before the subscription is fully turned off, or deleted:; 1. Expired Stage (30 days): Users have normal access to applications and files.; 2. Disabled Stage (90 days): Data is accessible to admins only. Users can’t access applications. Admins can access the admin centre to buy and manage other subscriptions.; 3. Deleted Stage: After the 90-day retention period ends, Microsoft disables the account and deletes the customer data.; During the term of an active subscription, a subscriber can access, extract, or delete customer data stored in Modern Work apps.
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft Cloud Platforms are available 24x7x365 and maintain 99% availability.
• Approach to resilience: Data are stored and managed in Microsoft owned facilities.
• Outage reporting: All outage alerts are reported via email. Furthermore, the status of the Microsoft service can be monitored at https://portal.office.com/servicestatus

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces is confined solely to trusted IP addresses and clearly defined Role Based Access Controls restrict access to individuals who specifically need access to functionality or data.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001 accredited information security management system
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any configuration changes within the Microsoft cloud platform are documented within the Ticketing system and communicated to relevant stakeholders for approval prior to any scheduled changes. All changes are documented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are assessed via continuous internal, external, application, network and agent-based vulnerability scanning, supplemented via regular penetration testing. Identified vulnerabilities are prioritised based on factors such as severity, potential impact and likelihood of exploitation. Remediation, including the application of security patches, is performed in a timely manner after evaluation and testing, typically shortly (< 24 hours) after vendor patch release. Threat data is procured from a number of third-party sources and integrated into our vulnerability management process.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Fuse CS utilises a broad approach to identify potential compromises using a combination of automated monitoring tools and manual security assessments. When a potential compromise is detected, our incident response team, consisting of experienced security analysts, investigates further. Depending on the nature of the compromise, response actions may include isolating affected systems, disabling compromised accounts, and implementing further containment measures. Critical and high priority incidents are actioned immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: Fuse CS's Microsoft certified, UK-based IT helpdesk provides unlimited customer support 8:00-18:00, Monday to Friday via phone, email, website. We provide 24/7/365 out-of-hours emergency support as required. We resolve the majority of queries at first line within our IT service desk team, ensuring a fast, efficient response. For more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. P1 (business critical) incidents are picked up within an hour. P2 (medium severity) within 4 hours and other priority response times are agreed with clients. Incidents can be logged 24/7/365.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Microsoft provides a 1‑month free trial for Microsoft 365, including Word, Excel, PowerPoint, Outlook, OneDrive, and more.; This is confirmed directly on Microsoft’s site, which states you can “Start your free trial” and use the full suite for 30 day

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited
• ISO/IEC 27001 accreditation date: Thursday 30 October 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau (Amtivo)
• ISO 9001 accreditation date: Thursday 8 January 2026
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C1a292dd-52f4-41f5-9a5a-e29c9ffabaa9
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D1aac2b3-3176-40c0-a4d3-23f5259e4b1f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at fuse@fusecs.com. Tell them what format you need. It will help if you say what assistive technology you use.