FD Technologies plc

KX kdb Insights / Insights Enterprise

kdb Insights provides data scientists and application developers with a centralized high-performance time series analytics solution for real-time and multi-petabyte historical datasets. Built on top of the powerful q language, it is proven by independent benchmarks to significantly reduce hardware and maintenance costs, delivering ultra-high performance and scalability.

Features

• KX kdb+ data ingestion for high-speed and real-time analytics
• Fully managed cloud services
• Platform design, build and implementation
• Artificial Intelligence, Machine Learning, and automation with KDB.AI
• Market Trade Surveillance – Alerting, Reporting, Dashboards
• Large Volume, High Speed streaming analytics

Benefits

• Gain new insights from company data through real-time analysis
• Reduce decision time by providing actionable insight
• Reduces capital expenditure
• Greater control of organisation data
• Increase flexibility and accessibility
• Increase organisation collaboration

£15,329.66 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aclint@firstderivative.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

254948450940440

Contact

Adam Clint
02830252242
aclint@firstderivative.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The platform can be integrated with other third party products to provide real-time analytics, visualisation and control allowing for immediate real-time decision making.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We provide 24/7 365 support if required.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We have three levels of Support. Silver, Gold and Premium. Cost of support depends on contract but is typically 20% of the Annual License fee for Silver, 25% for Gold and Premium is 30%. With Premium service we provide a technical account manager and quarterly reviews.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We can provide onsite training, online training and documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: We will support a migration of data upon contract termination.
• End-of-contract process: Handover to new team would be included without additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Linux or Unix
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Dashboards used to review and manage data.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Yes, we have done dashboards testing with users with partial blindness
• API: Yes
• What users can and can't do using the API: There is extensive API support with the KX platform.
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customizable dashboards for user preference, analytics and visualisations.

Scaling

• Independence of resources: The system is deployed on a dedicated cloud tenant so there is no competition for resources.

Analytics

• Service usage metrics: Yes
• Metrics types: The platform is licensed based on RAM usage and administrators can monitor or request reports on utilisation.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported in whichever format required.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Our availability is 24/7 365 but SLAs will be negotiated per contract.
• Approach to resilience: We can provide full redundancy and geographical redundancy.
• Outage reporting: API and Email notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Extra entitlements for Administrators
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials and Cyber Essentials Plus.
• Information security policies and processes: We have a number of policies covering information security including, info sec policy, incident management policy, asset management policy etc. All staff must complete mandatory annual info sec and GDPR related training.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a dedicated change management policy and change management committee and an annual product roadmap. All changes are assessed for potential security impact and testing done as required.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: From a software development point of view, static code analysis is performed on main and release branches on each commit. Developers will also use local tools/plugins within their development environment to have these tools/plugins in their development environments for feedback. Throughout the development cycle we utilize a combination of open source and proprietary software to perform static code analysis and Static Application Security Testing (SAST) on our software components. KX use Whitesource for vulnerability scanning.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security logging via SIEM monitored by IT Security. Outside of alerted events, the IT Security team reviews logs frequently.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a pre-defined incident management policy that is approved by the CISO and updated annually.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  During the year, we focused our efforts on ensuring the environmental efficiency of our corporate real estate, particularly during the refurbishment and upgrade of our Newry office completed in June 2022, in which we upgraded insulation and ensured the use of energy efficient lighting. Further, due to our hybrid working model we were able to consolidate our Belfast office by one floor meaning that our energy usage naturally decreased. During FY23 we implemented the enhancement of our data collection processes so we can publish a more comprehensive data set in relation to our environmental impact, whilst completing ESOS phase 2. In 2023, we will further be setting out a clear and robust environmental strategy, including the targets by which our progress will be measured, whilst working towards ESOS phase 3 compliance.

  Equal opportunity

  At FD Technologies we are proud of the diverse, inclusive, and vibrant team that we have built. Our success to date has been built on bringing together high-performing teams of talent from across the globe to service our client base. We continue to diversify our business and create a culture of inclusion, mutual respect and equal opportunity which contributes to improved employee wellbeing and engagement and increases the quality of our service to clients. In 2019, we launched both FD Pride, our LGBT+ network, and FDWN, our women’s network. We also constantly strive to offer employment opportunities to people with physical disabilities. Our employees have embraced these networks enthusiastically and we look forward to continuing to influence the FD culture going forward.

  Wellbeing

  We care about the people who work for us. We have a 24-hour, 365-day employee assistance programme in place for all employees and we provide complementary healthcare plans and private health insurance. In 2019, we launched an enhanced health and wellbeing strategy, with a particular focus on mental health. This incorporated support of global awareness days, a calendar of events in locations globally which allowed employees to engage proactively in the programmes and our first mental health awareness campaign entitled #MindMatters. The #MindMatters initiative involved sharing key information and resources on various factors that have an impact on mental health wellbeing and, uniquely, employees shared personal stories on coping with mental health illnesses. In addition, we embedded our Employee Assistance Programme (EAP) in each location which enables our employees to benefit from many health and personal wellbeing services provided by external professionals. Utilisation of EAP was positive and was the support underpinning our #MindMatters campaign on mental health. In 2023 we ran a training seminar on mental health first aid for line managers. We also partnered with a health care provider to host practical sessions assigning mental health first aid contacts across the business.

Pricing

• Price: £15,329.66 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aclint@firstderivative.com. Tell them what format you need. It will help if you say what assistive technology you use.